Tonkin Hillsboro Chrysler Jeep Dodge RAM

Jeremy was great to work with his personality make it enjoyable to purchase the vehicle. Jeremy agreed to deliver the vehicle which he did in a timely and professional manner. A navigation disk is on ord enjoyable to purchase the vehicle. Jeremy agreed to deliver the vehicle which he did in a timely and professional manner. A navigation disk is on order Jeremy will notify me when it arrives. Thank you for the customer service. More

This has been the worst experience I have ever had purchasing a vehicle. All that I ask for was that the vehicle I purchased to be safe and to be treated fairly, I got neither. I did not receive a purchasing a vehicle. All that I ask for was that the vehicle I purchased to be safe and to be treated fairly, I got neither. I did not receive a great deal on the vehicle I purchased. It was right at KBB's suggested price. The vehicle was advertised as a Q certified used car, after we test drove the car the salesman pointed out the pressure monitoring system and that the rear passenger tire was low. We left the dealership returning the next day and purchased the vehicle partly because it was Q certified. Driving home I noticed the the rear driver side tire was still registering low, I thought this was odd because it was advertised as a Q certified used car and the salesman is the one that had pointed out the tire was low the day before and we had called ahead per their request so they could have the car ready for us. When I arrived home I checked the air in the tires and found out it wasn't the right rear tire but the right front that was 10 lb's low. The dealership had rotated the tires and hadn't reset the sensors, I also noticed the center emblem in the right rear rim was missing, it had fallen off on the 40 mile trip home. After inflating the tire to the proper pressure the car had a strong pull to the right. It was so bad we parked it for safety reasons and contacted the dealer. They told us if there was a problem within the first 30 days that we need to bring it back to them before we used the extended warranty. Due to our busy schedules and an hour drive to the dealership we had to park the car for the next two weeks until we could get it to the dealership. When we dropped off the vehicle we let them know about the tire being low and ask if they did that to hide the front end problem and the tire rotation to get rid of the shimmy at 45 mph, we also asked them to replace the center emblem in the right rear rim as it was most likely broken during the tire rotation. We left a contact number and they ignored it and called our answering machine instead. When I called them back they told me they had done a complimentary front end alignment and the vehicle was at 90%, and because roads are crowned to the right it will pull to the right, as far as the shimming it was the tires and I would have to purchase them myself, and if I wanted the emblem in the center of the rim they would help me purchase one for 50$. I asked them again about the low air in the tire and the rotation of the tires and was told they wouldn't do something like that, I said shouldn't all of this been discovered and fixed during the Q certified used car check, I was told if I wanted to have any thing else done I would have to talk to the sales manager Cory. At that time Cory was in a meeting so I left a message for him to get back with me so we could clear up these matters, about an hour later I got a call back from the service manager and he told me upper management said this is all they are will to do with the vehicle. To this day I have never received a return call from Cory. The vehicle still pulls to the right, shimmies at about 45 MPH, and missing the rim emblem. My question is would you put your loved ones in a vehicle that darts off the rode if your hands slip off the steering wheel and would you buy a car from a dealer that would hide this from you. More

I purchased my new Dodge Grand Caravan on the phone from Hawaii so, obviously, communication, cooperation and support were of great importance. Randy May found the exact vehicle I was looking for at an exce Hawaii so, obviously, communication, cooperation and support were of great importance. Randy May found the exact vehicle I was looking for at an excellent price. He worked with me and his people to make the long distance purchase totally painless. He even met me at the Portland Airport with my new van when we arrived. Randy has been readily available to help me and answer questions all along this process. Thank you Randy! More

Recently I went to Dick's Country Chrysler in Hillsboro on Baseline to purchase a used car I had seen on-line. I had gotten a very friendly call from one of the Sales Team "Mr. Randy May" in rega Hillsboro on Baseline to purchase a used car I had seen on-line. I had gotten a very friendly call from one of the Sales Team "Mr. Randy May" in regards to my on-line inquiry and he told me he would be happy to meet with me anytime and told me the car I was interested was available. I went there the next day and I must say that Randy was the nicest salesperson I have ever met. He treated me like family with compassion and respect and I drove away with a car that I love love love!! I would more than highly recommend this dealership and "RANDY MAY" to anyone interested in purchasing a used or new car!! You will be very happy with your decision just like I am!! I also loved that they had Free Carfax as this is what brought me to this dealership after checking several vehicles on-line. Susie Sept 2013 More

I did initially shop a dealer closer to my home & it was not an enjoyable experience. While looking on line a vehicle caught my eye that was at Dick's Country Jeep/Dodge. I called & spoke with Mandy who was not an enjoyable experience. While looking on line a vehicle caught my eye that was at Dick's Country Jeep/Dodge. I called & spoke with Mandy who was very nice & researched the vehicle I was asking about. It turned out that that vehicle was indeed out of my price range. Mandy asked great questions & then Randy got involved. The two of them found me a Grand Cherokee & they beat my USAA Target price by $2000.00. Everything they told me was accurate. Today I met both in person & I'm now the happy owner of a new Grand Cherokee. These people made the drive of nearly 50 miles well worth it. I highly recommend xxxxx Country Jeep to anyone. Thank You Randy & Mandy!!!!! More

There are many choices when it comes to picking a dealership to purchase a vehicle from. I chose Dick's Country to make my 2013 Ram 1500 purchase because the quality of customer service that was prov dealership to purchase a vehicle from. I chose Dick's Country to make my 2013 Ram 1500 purchase because the quality of customer service that was provided by Jeremy DeHaven far surpassed my expectation. He is a very friendly person and is extremely knowledgeable about the Ram brand. He went out of his way to ensure I got the deal I wanted and he also went out of his way to make sure that everything was right AFTER I already received the truck. He is an asset to the dealership. I can attest to this as there were many other Ram dealerships closer to me in distance, yet I chose Dick's Country because of Jeremy. More

Thanks to Jeremy De Haven who helped me with my Jeep Grand Cherokee purchase. I got his name through the Costco auto program. I ended up special ordering a specific model for me and the experience was Grand Cherokee purchase. I got his name through the Costco auto program. I ended up special ordering a specific model for me and the experience was great. It was delivered in 8 weeks, on time and with all the options I chose. Jeremy was great in follow up and I would certainly recommend him to anyone considering a Jeep/Chrysler purchase! Thanks again for the great experience! Peter More

My wife and I were looking for a used pickup truck to tow the new trailer we had purchased. We were running out of time when we found Dick's Country Chrysler Jeep Dodge with a special internet price for the the new trailer we had purchased. We were running out of time when we found Dick's Country Chrysler Jeep Dodge with a special internet price for the 2009 Dodge. It was exactly what we were looking for and Jeremy answered every question trying to help us through the process. We decided to purchase the truck, but had to come in from the Washington Coast and told Jeremy we would be there when he opened. Sure enough, he was the first one there and opened the dealership and started the process to finalizing the deal. It was very relaxed, everything was handled beautifully, all while having a conversation with friends. Jeremy showed us how the pricing was calculated and where it compared with Kelly Blue Book making us very comfortable with the sale price. It was easy to say "write it up"! Jeremy was instrumental in making this experience enjoyable and because of that, my wife and I wholeheartedly recommend this dealership to someone looking for a new or used vehicle. Greg Allen Betsy Allen Ilwaco, Washington More

Best experience shopping for a car ever...Randy was knowledgable, helpful, trustworthy and worked hard to find us exactly what we wanted and could afford. I will never go anywhere else. knowledgable, helpful, trustworthy and worked hard to find us exactly what we wanted and could afford. I will never go anywhere else. More

Jeremy DeHaven has always provided us with excellent service. A few months earlier we had purchased a car from Dick's Country. Jeremy clearly understood what we were looking for. We never once felt pres service. A few months earlier we had purchased a car from Dick's Country. Jeremy clearly understood what we were looking for. We never once felt pressured or discouraged about buying a car. We found the car and drove it home. Recently our needs had changed and began to consider buying another car. After a day of searching we quickly came to the conclusion that, no other place would treat us with the high quality of service and professionalism of Dick's Country Chrysler Jeep Dodge. As we drove in my husband rolled down his window and asked a sales associate for Jeremy DeHaven. Before we reached the doors Jeremy was already greeting us. We explained what we were looking for and with in minutes he had the perfect car for use. I drove my new car home that day! Thank you Jeremy for your genuine kindness and understanding. You have earned our loyalty and respect. More