Tonkin Gladstone Hyundai

Overall, work is needed Harry Razzaghy was the person that wrote up our paperwork. This was a 100% cash deal, and should not have taken more that a few minutes. He addresse Harry Razzaghy was the person that wrote up our paperwork. This was a 100% cash deal, and should not have taken more that a few minutes. He addressed the 37 year old man in our party as “man”, “boss” and “bro” frequently. He did not shake his hand, instead offered him a fist to bump. He shook the women’s hands in the party. He then removed what at first appeared to be a mint tin and offered the contents to the man in the party. It was chewing tobacco. The man in our party declined, and then Harry put a wad in his lip and proceeded to spit in a cup for the rest of the transaction. We were talked into the warranty, at a discount. Which seemed fair, but was a hard sell. The incentive was it supposedly includes service intervals (transmission flush etc) but we have not found that in the paperwork. He did “throw in” oil changes (10 of them) if we drive an hour to our nearest Hyundai service center. He did not ask an employee to put the temp plate paper in the car, rather a member of our party. We verified which car and were instructed to tape it in the wrong vehicle. So we left the dealership without a temp plate. It had to be scanned and emailed the next day, no one offered to drive it out to where we were staying for the night (an hour drive away.). Overall our interactions left a bad impression. Devon Cowell was very personable and handled everything online and over the phone prior to arrival. He had the car promised at the price promised available. Cindy Locke took care of overnighting the temp plate as soon as we inquired, apparently no one else considered handling it. She was fantastic and prompt. Whomever detailed the car put a scratch and a small gouge in the passenger door and passenger door handle and did not actually pop the trunk to remove the copious pine needles accumulated just under the lip of the trunk lid. Apparently we need to make a special trip to get touch up paint, because we were told it could not be mailed. More

Devon is awesome! He was so helpful, he listened to what we wanted and didn't pressure. He made this the absolute best car buying experience I've ever had! He was so helpful, he listened to what we wanted and didn't pressure. He made this the absolute best car buying experience I've ever had! More

Tuscon Had a great experience at the dealership. Never felt pressured and I am really enjoying my new car. I would definitely recommend this dealership to a Had a great experience at the dealership. Never felt pressured and I am really enjoying my new car. I would definitely recommend this dealership to a friend. More

Thanks Devon was great. He met me at the Portland airport and took care about me the whole day. Thanks to Devon the deal went through. Cheers! Devon was great. He met me at the Portland airport and took care about me the whole day. Thanks to Devon the deal went through. Cheers! More

Total incompetence Took my car in because it was cutting out occasionally. The service people said there was sludge in my engine and that I needed to have my engine rep Took my car in because it was cutting out occasionally. The service people said there was sludge in my engine and that I needed to have my engine replaced at my cost. I said it runs fine it just cut out occasionally. They said it’s the oil sludge I need to replace my engine. Naturally, I refused. They put it back together I drove 1 mile oil that comes on and age and start smoking. I called them and they basically said see if you can get it back here will replace the engine. Incredible More

Friendly and knowledgeable Greeted immediately. Did not feel pressured. Helpful and knowledgeable staff. The entire process was less than 3 hours. All questions answered by know Greeted immediately. Did not feel pressured. Helpful and knowledgeable staff. The entire process was less than 3 hours. All questions answered by knowledgeable staff. Clean facility. Easy to access. More

Veloster clutch replacement My wife purchased the 2012 Veloster from Town and Country, I can’t believe a clutch went out in 6 years, we’ve driven them for 30 never having problem My wife purchased the 2012 Veloster from Town and Country, I can’t believe a clutch went out in 6 years, we’ve driven them for 30 never having problems. I had to go back twice for my new clutch, the reverse camera and warning sound where not hooked up upon completion. More

Great service Ryan was very helpful and friendly. He greeted me with a smile and answered all my questions. I felt he was very trustworthy and would listen to his Ryan was very helpful and friendly. He greeted me with a smile and answered all my questions. I felt he was very trustworthy and would listen to his recommendations. More

Car I wanted I went in to look at a specific used car to replace one like it that had been totaled. The 2015 Chevrolet was priced well and appeared to be in compar I went in to look at a specific used car to replace one like it that had been totaled. The 2015 Chevrolet was priced well and appeared to be in comparable condition to my damaged car even though it had a few more miles. More

Helpful! I walked in to see if some one could explain how getting a loan worked. Armando had a lot of patience and worked with me on trying to figure out what I walked in to see if some one could explain how getting a loan worked. Armando had a lot of patience and worked with me on trying to figure out what was the best model that fit my lifestyle and budget. Then after test driving, Harry the finance person, made me feel at home and walked me through the whole process step by step. I would recommend this place because they are not tying to up sell you and the team works well together to collaborate to make an overall good experience. Armando continued to follow up with me with emails and a phone call to see if there were any questions that I had not been able to figure out. I was not expecting that, and really appreciated the extra support. More