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Tonkin Gladstone Hyundai

Gladstone, OR

Overview
Employees
Reviews
Vehicles
4.6
1,065 Reviews
In the heart of Milwaukie, OR, just 10 minutes from downtown Portland on McLoughlin Boulevard, we have an expansive selection of new Hyundai cars and crossovers as well as a great inventory of used and certified pre-owned vehicles. Of course, we also offer competitive auto financing, and have all your auto service and maintenance needs covered. We serve the following towns and cities: Milwaukie, Portland, Vancouver WA, Gresham, Hillsboro, Beaverton, Newberg, Oregon City, Happy Valley, Sunnyside, Tualatin, Tigard, Seattle, Tacoma, Olympia, Eugene, Salem, Bend, Medford, and beyond!
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19300 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 1,065 reviews

October 28, 2023

Service is friendly. Have been 3 times to fix car issue. Hopefully it’s fixed. More

by ba5kschoenborn@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mary in service department is excellent customer service employee
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Oct 30, 2023 -

Tonkin Gladstone Hyundai responded

We are glad to hear your service experiences have been friendly. However, it's concerning to hear there have been some issues completing your service. Please don't hesitate to reach out to me directly if there are any further issues or concerns. Thank you, John Shipman - Service Manager - 503-258-5730

October 28, 2023

Took longer than advised. Not a lot longer Thanks. Waiting room great with the snacksq More

by NO2
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Tonkin Gladstone Hyundai responded

We appreciate your patience and feedback. Please don't hesitate to reach out if there is anything else we can do for you. Thank you for choosing Tonkin Gladstone Hyundai.

October 28, 2023

Always professional , answers all my questions in a timely manor. I would definitely recommend to my friends and family More

by Rcall83104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Tonkin Gladstone Hyundai responded

We're delighted to know you've had a positive experience with us at Tonkin Gladstone Hyundai! It's always our goal to make the process feel fun and simple. Thank you for recommending us!

October 25, 2023

I had a recall that needed to be done and they got me in and out very quickly. They contacted me to follow up to make sure that everything was done correctly and I was satisfied. I was having issues getting More

by WKEVINE2
Recommend Dealer
Yes
Employees Worked With
Mary Hugger
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Oct 26, 2023 -

Tonkin Gladstone Hyundai responded

Hello! We're happy to know that your recall service was handled efficiently and you were satisfied with the follow-up, this is the type of customer service experience we aim to provide to all of our visitors. It's also great to see Mary went above and beyond for you, even when it came down to sorting out paperwork! We're pleased to see that she gained your trust and a 5-star review. Thanks for choosing Tonkin Gladstone Hyundai!

October 24, 2023

They replace my engine after I had a car theft and fixed all the broken things. It took almost 5 months but I am happy to have my car back and I think they did great. More

by Nicole
Recommend Dealer
Yes
Employees Worked With
Mary Hugger
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Oct 24, 2023 -

Tonkin Gladstone Hyundai responded

Nicole, we're glad to have been able to help get your car back in shape after such an unfortunate event. Thanks for sticking with us through the process at Tonkin Gladstone Hyundai!

October 23, 2023

Friendly, knowledgeable service advisers who go above and beyond to see to it that your car is always being kept in the best shape possible while respecting you and your needs as their customer. More

by FBOEGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Boege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aline Bish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Geramimafi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Schafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Walen
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Oct 23, 2023 -

Tonkin Gladstone Hyundai responded

We're delighted to know that our service advisors at Tonkin Gladstone Hyundai have been able to meet your needs and expectations! Thank you for acknowledging their efforts — we appreciate all your support!

October 21, 2023

The whole process was going acceptably well until a line item of $3689.00 was added to the sale for something called "Vehicle Service Contract". It was not explained, I didn't want it, and I almost didn't More

by HAROLDTHOMPSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Yosuico
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Oct 25, 2023 -

Tonkin Gladstone Hyundai responded

Harold, I'm sorry to learn about your frustration regarding this additional charge. It's important that all aspects of a transaction are clearly explained and understood by our customers so we can make the process as smooth as possible. We never want you to feel pressured into something you don't need or understand. If there is anything else we can do for you or if you'd like further clarification on this matter, please reach out directly at any time. Thank you, Hero Yoon - General Sales Manager - 503-258-5703

October 19, 2023

As far as I know they’ve treated my wife and I fairly over the last 10 years More

by randywagner55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Tonkin Gladstone Hyundai responded

Complete customer care is our number-one aim at Tonkin Gladstone Hyundai! Thanks for choosing us above the rest!

October 19, 2023

The guys were super awesome Tyler was amazing and the paperwork guy was so great he walked me every step if the way More

by CHEYENNEPINNEY16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for stopping by to leave a wonderful review for Toni and our team at Tonkin Gladstone Hyundai! We always aim to make the process as simple and easy as possible for our customers, which we believe can also be fun. We hope to see you again soon!

October 17, 2023

Overpaid for vehicle. by nearly $2,500.00. I expected better pricing since paying cash and this was my second purchase here. I have three more vehicles to purchase but More

by rmcdaniel3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mehdi Jamil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Geramimafi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Heredia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Tonkin Gladstone Hyundai responded

Mr. McDaniel, My name is Hero Yoon, the General Sales Manager. I’d like to begin by expressing my gratitude for choosing us for your recent vehicle purchase. We appreciate your loyalty as a returning customer and deeply value your feedback, as it is instrumental in helping us provide the best possible service and pricing to our customers. I understand your concerns about the pricing of your recent vehicle purchase and the expectation of more competitive pricing. We take your feedback seriously, and we are committed to ensuring that you have a more satisfying experience with your future purchases. We are continually working to refine our pricing strategies to offer the most competitive prices in the market. To ensure that we can meet your expectations and offer more competitive pricing, we have recently implemented advanced AI-based pricing strategies. These cutting-edge algorithms allow us to analyze market conditions, competitor pricing, and real-time supply and demand data. This approach helps us adjust our pricing in real-time, ensuring that we are as competitive as possible within our market. Regarding your concern about the overpayment of nearly $2,500 on your recent purchase, I would like to assure you that our AI pricing system is designed to prevent such instances. It accounts for various factors, including vehicle make and model, condition, mileage, regional market conditions, and more, to provide you with a fair and competitive price. We understand that it's crucial for you to receive the best value for your purchases. We sincerely apologize for any inconvenience you experienced due to the rush to secure your recent vehicle as it’s disappointing to learn it fell below your previous purchases. If there's anything specific you would like to discuss or if you have further feedback to share, please don't hesitate to reach out to me directly. Your comments are essential to us, and we are dedicated to addressing your concerns and ensuring your future experiences are exceptional. Thank you again for choosing us, and we look forward to serving you in your future vehicle purchases. Best regards, Hero Yoon General Sales Manager (GSM)

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