Tonkin Gladstone Hyundai

The service department is well organized, the sales staff helpful as I wanted to know more about hybrids. helpful as I wanted to know more about hybrids. More

Took my volster for a diagnostic test. Left more confused. Got a 2nd opinion and they were confused too. What upset me the most is they said a oil change was done or they topped if off bec Left more confused. Got a 2nd opinion and they were confused too. What upset me the most is they said a oil change was done or they topped if off because one of my concerns was burning oil fast and I asked them to check the oil. So when I got home and checked my own oil, I was EMPTY!!! I had to go buy oil. So upset and glad I checked myself! Called to complain and they didn't have much to say than sorry. Tried to talk to the service manager and didn't get a call back! More

Thien Nyguyen ( Service advisor), offered the best customer service. He was kind, honest, knowledgeable, and helped me with all my needs. I think Thein deserves a raise. Thank you Thein! Jessica N customer service. He was kind, honest, knowledgeable, and helped me with all my needs. I think Thein deserves a raise. Thank you Thein! Jessica Nevers More

It was a supreme experience. He was courteous, and professional. All questions were answered promptly. He was courteous, and professional. All questions were answered promptly. More

Very good! Medhi answered my questions accurately. I appreciate his friendship. We will meet again. Medhi answered my questions accurately. I appreciate his friendship. We will meet again. More

Certified pre owned but big oil/bodily fluid stain on rear driver side seat. Also had previous owner’s trash in the glove box and middle console, including a biohazard baggie…. Furthermore, I got down t rear driver side seat. Also had previous owner’s trash in the glove box and middle console, including a biohazard baggie…. Furthermore, I got down to Tonkin around 5:15pm and was only able to leave with the car around 10pm. I even had the check ready and my documents uploaded and ready. Throughout the whole ordeal, plus before I even arrived, I mentioned to the salesman and finance manager that I did not want any extra services/GAP insurance. Each and every time I signed a set of documents or talked to a different department, they had kept those added services on without telling me as I was about to sign. I only knew because I read the documents and amounts. This happened about 4 times More

Quick, easy, and very reasonable. Was able to meet my needs and meet me where I needed to make a deal. Was able to meet my needs and meet me where I needed to make a deal. More

Great service. Easy, quick and helpful! Thank you so much for being wonderful. Loved the experience. Easy, quick and helpful! Thank you so much for being wonderful. Loved the experience. More

I've waited awhile to write this but have been doing a slow burn for a few months about my bad experience here. We were on a waiting list for a plug-in hybrid Tucson. One came in and our salesman called slow burn for a few months about my bad experience here. We were on a waiting list for a plug-in hybrid Tucson. One came in and our salesman called and said if we got there w/in an hour, we had the first option and could test drive and decide then whether to buy, but couldn't leave and keep our first in line status. I left work and hustled over. The car was right off the truck and still wrapped up, just 2 miles on the odometer. My wife and I were test driving the car, loved it, decided to buy, but just a couple blocks from the dealership while stopped at a red light, we got rear ended pretty hard. The car was all bashed up in the back and both we, and the young girl who hit us and followed us to the dealership, were shook up. The salesman was understanding and tended to and confirmed everyone's well being. Then Hero, the sales mgr got involved and asked if we were buying or passing on the car. I thought he was making a dry joke. The car was still in the parking lot and they hadn't examined it for a bent frame or any damage beyond the smashed in rear. We told him we were shook up and wanted to go home. Hero said that under the circumstances, he'd "do us a favor" and give us 24 hrs to buy the car at "a discounted rate of only $5000 over MSRP." We were incredulous and asked about the unknown damage to the vehicle. He said they'd fix whatever it needed and we'd still have all manufacturer's warranties. I asked about the car dropping in value on CarFax due to having been in an accident and he said they didn't have to report it since the car wasn't registered to anyone. Leaving aside both the potential fraud here for covering up the accident and the predatory pricing, more offensive was the shocking callousness and arrogance of the sales manager to customers who minutes before had been rear ended. He even said we'd get a $7500 tax credit and "come out ahead" on the price. I pointed out that the tax credit was put in place by the legislature to incentivize and reward EV BUYERS (i.e. consumers and taxpayers) not give dealers a windfall at the expense of their customers. He smirked and shot back, "It's just simple supply and demand." Obviously we didn't buy the car, which would have been insane, and sadly, couldn't find another one at any other Hyundai dealer within 100 miles. We bought a hydrid non plug in Honda CRV, which my wife loves and is a great car, but it was a compromise as she wanted a plug in EV SUV. But she needed a car and we ran out of time. The salesman, a knowledgeable and professional young man, seemed embarrassed by his employer's predatory and callous behavior. I'm an older guy, have bought well over a dozen new cars in my life, know cars, and how the buying game is played. This was by far the worst not only car buying experience of my life but also the worst consumer experience of my life. We both were fine from the accident after a few days of minor discomfort and the Honda is great. But Gladstone Hyundai is a horrible place to do business. More

helpful xxx xxxxxx xxxxxx xxxxxx xxxxx xxx xxxxx xxxxx xxxx xxxx xxxxx xxx x xxx xx xxxxx xxxx xxxx xxxxx xxx x xxx xx More