Tonkin Gladstone Hyundai

Excellent sales experience. I had already done my homework and specifically came to see a model that was advertised. Wound up buying the same model with the popular package whic I had already done my homework and specifically came to see a model that was advertised. Wound up buying the same model with the popular package which fit my needs much better. Excellent and very competitive sales price. More

Excellent place to purchase a vehicle This place is great. They treat you very well and don't try to pressure you into anything you're not comfortable with. I would highly recommend this This place is great. They treat you very well and don't try to pressure you into anything you're not comfortable with. I would highly recommend this dealership and the staff I worked with to anyone interested in purchasing a new or used vehicle. More

fast and fun experience! was really impressed with the customer service we got, from start to finish. and the salesman made sure it didn't take long and that we were comfortab was really impressed with the customer service we got, from start to finish. and the salesman made sure it didn't take long and that we were comfortable, and all our questions were answered ! More

Overall pleasant experience Our Salesman Sung Park was refreshingly down to earth and would recommend this dealership again! The entire staff was very friendly and helpful. We a Our Salesman Sung Park was refreshingly down to earth and would recommend this dealership again! The entire staff was very friendly and helpful. We are glad we had this experience. More

I bought a car and they wouldn't let me leave with it! I really had one of the most unbelievable and sickening experiences of my adult life here. I saw an ad for a 2014 Honda Cr-V yesterday afternoon for I really had one of the most unbelievable and sickening experiences of my adult life here. I saw an ad for a 2014 Honda Cr-V yesterday afternoon for a decent price. I went to test drive it and decided I wanted to buy. I was a little impatient and went for one of the oldest tricks in the book. The finance guy told me my credit was not as good as I had thought and that I wouldn't qualify for many loans. I told him I wanted to check with On Point Credit Union and he said I wouldn't qualify. After a lot of back and forth, he came back and told me they would be able to basically buy me an interest rate if I agreed to buy an extended warranty and that they would bring down the price to $19500. I should have known better, but I said yes. I went through the paperwork, signed a contract, gave my down payment and got the keys. Only thing was, I drove myself there and decided to leave my new car parked there to pick it up the next day. Over night I thought about it and decided to check my credit score and try to apply for that On Point loan the next day. They had lied to me. My credit was much higher and I qualified for a better loan, no problem. I called the dealership and told them I felt cheated and like they had been dishonest to try and get me to buy a warranty, and that I wanted to cancel the warranty. Eventually Jeff, the finance guy, called me back and told me my loan had gone through and that they would let me cancel the warranty, even though I had gotten the car at the price I wanted and not their asking price. I told him I would sign when I picked up the car and he said okay. When I got there, I got pushed into a customer service manager desk, where I was told they would cancel the warranty if I agreed to buy the car for the purchase price, $19,977. I told them that this was opposite of what Jeff, the finance guy said on the phone, that he told me that the loan had gone through and the vehicle was in my name. At this point they refused to give me my car. They told me that since I hadn't driven it off the lot it wasn't mine, even though I had the paper work and keys. They wouldn't tell me where it was and said that they didn't have to. I was reasonably angry and told them they had told me to meet with them under false pretenses, however, I said premises because I was flustered and angry. Both customer service managers said that I was stupid for using the wrong word and laughed at me. They told me to leave their dealership. I told them I didn't want to leave without my car. They refused. When I went out to meet my boyfriend, who came back to pick me up, they turned off the lights and locked the doors. The next door Fiat dealership manager, employees, and a customer watched the whole thing in disbelief. I ended up calling my bank to cancel my check and driving away without my car. Reading another review this is not the first time this has happened here. This was really the last thing I was expecting to happen when I purchased a car. These people are extremely dishonest and unscrupulous. I realized later that there is writing in their contract that says that after 24 hours, if you do not pick up your car, the contract is null and void. I am pretty sure they were trying to hold out with these tactics till this period was up tonight, so that they could resale the car for more money. I have never purchased a car before and then been told I couldn't take said car home with me. Unreal! Whatever you do, do not buy a car here!!! More