Tonkin Gladstone Hyundai

My last vehicle purchase was 20 years ago and I remember it as being a long,time consuming ordeal. However, my recent car buying experience at Tonkin Gladstone Hyundai was so different. It was quick, easy it as being a long,time consuming ordeal. However, my recent car buying experience at Tonkin Gladstone Hyundai was so different. It was quick, easy, and a great experience overall. Thanks to Mirna and Ali for all their help. I highly recommend this dealership. More

We all know the stereotypes about sketchy car salesmen and dealerships, and Tonkin Gladstone Hyundai is the reason why these stereotypes exist! I went into this dealership with a PRE APPROVAL from OnPo and dealerships, and Tonkin Gladstone Hyundai is the reason why these stereotypes exist! I went into this dealership with a PRE APPROVAL from OnPoint for a 2013 Ford Transit, fully ready to move forward with purchasing the vehicle utilizing my OnPoint loan and a down payment. I am a self employed business owner and have been running my business since October of 2023, I was completely and 100% transparent about that from the very beginning. When I sat down with the financing department, Ali convinced me to let him see if he could find me a better loan, which with a little convincing, I was open to. When he let me know that OCCU would fully finance the vehicle for me at a slightly better interest rate that sounded like a great deal. So we signed the deal, they gave me the keys, I drove off the lot, switched my insurance policy, canceled my original loan pre approval, started moving all my house cleaning equipment into the vehicle, and then TWO WEEKS later I get a call from the dealership saying that OCCU decided not to fund the loan because I have only been in business for myself since October of 2023, and that I had 3 days to find alternative financing. As a consumer I had no idea that the loan was only 'pre approved' by a computer algorithm or that it was not a 100% guarantee. How it was overlooked that I am SELF EMPLOYEED with a newly established business is beyond me. BEST BUSINESS PRACTICE WOULD HAVE BEEN COMPLETE TRANSPARENCY. Someone at this dealership should have, at the VERY LEAST, made me aware that this loan wasn't 100% approved yet or guaranteed. Especially in the finance department, seeing that, again, they were fully aware that I am self employed with a newly established business. They should have been practiced at their job enough to recognize that the loan could have potentially come back as denied based upon this information, and advised me not to cancel my pre-approval with OnPoint or establish a new insurance policy for this new vehicle. But instead they let me drive off the lot under the assumption that the loan was fully funded. When I tried to get to the bottom of how in the xxxx this could have happened all anyone would give me were vague responses, gas lighting, some sort of run around, or just not getting back to me all together when they said they would. Finally, I decided that I would only deal with a manager about this issue. Evan responded to me promptly with a clear response about how this issue was a huge oversight by their dealership, and then proceeded to offer me a 'genuine sorry' about the immense amount of trouble and inconvenience this all caused. Unfortunately that didn't really do much for me in the situation, having to take time I did not have to go BACK to my bank to REAPPLY for a loan, getting hit with 6 hard inquiries on my credit score, and all the time and frustration this caused me. As a business owner myself, if a customer is upset or there is an error on my part, I am the first one to take FULL responsibility, offer ACTUAL SOLUTIONS or some sort of COMPENSATION for their time and trouble. Not just offering some xxxxxxxx 'genuine I'm Sorry' I was the one to have to ask Evan to get creative on how the dealership was going to right this wrong beyond 'i'm sorry' and days later I had to ask AGAIN to see if he had come up with any solutions. To that he responded with a free tank of gas and a free car detail (which I have to drive all the way out to gladstone for) which I do appreciate, But why in heck was I the one that had to insist on this multi million dollar dealership offering me something other than a useless sorry?! Ridiculous! It's so unfortunate that big dealerships can get away with a useless 'sorry' and bad business practices because they have 2000 reviews on google and my voice won't create much of a ripple in the water. At one point, their finance Manager Austin made the analogy that you can get all the wa More

My experience was extremely positive, The dealership had exactly what I was looking for. Thanks, exactly what I was looking for. Thanks, More

I haven't purchased a vehicle in almost 20 years. Tyler and Ali made this experience extremely painless. Tyler and Ali were completely transparent in discussing options and warranty add-ons withou Tyler and Ali made this experience extremely painless. Tyler and Ali were completely transparent in discussing options and warranty add-ons without pressure. They both listened and I left very happy, I will be referring friends and family to this dealership!! Thank you! More

Quick, easy, fun, painless. Great experience. I would recommend this place to all my friends and family. Great experience. I would recommend this place to all my friends and family. More

Thank you for all of your help with my recent car purchase. Your kindness and professionalism made the process easy. purchase. Your kindness and professionalism made the process easy. More

Mehdi Jamil is a fabulous sales associate . Helped us find the perfect vehicle. Love our new Santa Cruz. Helped us find the perfect vehicle. Love our new Santa Cruz. More

Dealer found valve cover bolt damage. Had to work with another repair shop to resolve. The slow response in resolution and completion resulted in a one month lomg repair, with very little Had to work with another repair shop to resolve. The slow response in resolution and completion resulted in a one month lomg repair, with very little customer repair updates. More

Everyone at the dealership was very nice and attentive. There was no pressure but at the same time they made sure you were taken care of. There was no pressure but at the same time they made sure you were taken care of. More

At my age, I have had many an experience with car dealerships, Tonkin included. This is the first time from sales to the service department that I enjoyed the interaction with all of the staff.. Not dealerships, Tonkin included. This is the first time from sales to the service department that I enjoyed the interaction with all of the staff.. Not one bad egg in the group. Thien in the service department is a true people person with personality plus. No one was ever kept waiting. I appreciated his assistance today. 10 out of 10 and I mean that. Excellent service. More