Toms River Volkswagen

NEVER AGAIN I purchased my first lease here under the old ownership. I was happy with the service I received then. Now, my lease was up under the new owners I purchased my first lease here under the old ownership. I was happy with the service I received then. Now, my lease was up under the new ownership. I received countless advertisements and phone calls about buying back my lease early. I finally gave in to see what it was all about. 1. Met with salesman and was very clear about what I needed. I told him I didn't want my time wasted and if he couldn't meet my needs, to please respect my time, let me go and I'll bring the car in at lease end. He told me my needs were reasonable and that they could work with me. Then, the dreaded let me talk to my manager. Of course, the price was no longer reasonable and what was supposed to be a great early buy back, was just a con-job to get me into the dealership. After 3 hours and the salesman deciding to make me wait while he handled another customer, I left disgusted. 2. For 3 months after that they would constantly call me. I explained to a different salesman the scenario listed above and he promised the moon and stars and never called back. More salesmen called, and more mailings arrived. 3. I went to another dealership in Monmouth County and walked out with a new lease in under 3 hours. * I can't help but notice the environment in the Monmouth County dealership is much more laid back and positive. Employees seem to be treated well there. I don't get the feeling employees at TR feel valued. Otherwise, they would have more respect for the time of their customers. Advice- Take care of your employees, and they will treat your customers like gold. I'm glad I moved on. More

Amazing Wanda & Mike are beyond helpful in getting you in a car that doesn't only fit your price range but always is one you love ! Goes the extra mile to ass Wanda & Mike are beyond helpful in getting you in a car that doesn't only fit your price range but always is one you love ! Goes the extra mile to assure you of your purchase & be straight forward with every process ! Highly recommend ! More

Car buying I happen to meet the owner today. He was great. I told him I really didn't want to deal with the bs that goes along with car buying. I dealt with not I happen to meet the owner today. He was great. I told him I really didn't want to deal with the bs that goes along with car buying. I dealt with nothing. More

Good car buying Pleasant car buying experience fast enough to get other things done extremely good deal satisfied and will recommend other people to shop at Toms Rive Pleasant car buying experience fast enough to get other things done extremely good deal satisfied and will recommend other people to shop at Toms River Volkswagen More

Fast, professional, fun! My husband and I recently bought a 2013 Jetta TDI. The sales team was excellent in answering our questions regarding the VW Diesel Lawsuit. Nick E wen My husband and I recently bought a 2013 Jetta TDI. The sales team was excellent in answering our questions regarding the VW Diesel Lawsuit. Nick E went out of his way to help make the sale happen. On a follow up service visit, Michael H and his team took care of all of our needs. I further want to thank Melissa, the dealer manager, for speaking with us and resolving a question we had. The environment is fun, hip, lively. Not at all the typical car buying experience, but then again VW's are not the typical car. We have owned 8 and will certainly keep coming back. Thank you Toms River Volkswagen. Well Done! More

Great experience! Very accommodating, everyone was so kind. Constantly asking if we needed anything. Dealt with me back and forth until they could find the rperfect ca Very accommodating, everyone was so kind. Constantly asking if we needed anything. Dealt with me back and forth until they could find the rperfect car. More

Good dealer The salesman helped my brother and mom buy a car. He was helpful and honest. He didn't push my family into buying something that they shouldn't. The p The salesman helped my brother and mom buy a car. He was helpful and honest. He didn't push my family into buying something that they shouldn't. The prices were fair and the service was great More

New purchase My son & wife purchase 2 cars today only due to the salesperson Chris. He made us feel comfortable about our choice & didn't pressure us My son & wife purchase 2 cars today only due to the salesperson Chris. He made us feel comfortable about our choice & didn't pressure us More

Completely Amazing There are not enough words to express how I feel about this dealership. Let me begin with Tom the owner...this man is truly amazing and went above an There are not enough words to express how I feel about this dealership. Let me begin with Tom the owner...this man is truly amazing and went above and beyond for me. I have actually never seen an owner of a dealership do what he did. He was able to get me approved and in a brand new car. My credit is not that good, I was upside down on the car I previously owned and didn't have a down payment and he made it happen. My next phenomenal person is Matt the salesman again can't say enough about him and everything he did for me. Next we have Melissa the GM, she personally came over sat and talked with me made sure everything was going ok. Then we have Wanda the finance manager OMG she was beyond amazing she made the paperwork fly by. Thanks for the laughs Wanda. More

PURCHASE OF USED CAR DO NOT SHOP HERE..DENIS KELLIHER is a liar, he will promise you everything but will do nothing. He will lie to your face. a few simple repairs and par DO NOT SHOP HERE..DENIS KELLIHER is a liar, he will promise you everything but will do nothing. He will lie to your face. a few simple repairs and parts on order were never done. Once they got your money they dont care even with a warranty . The GM Mellisa is just as bad she will no help at all. More