Toms River Volkswagen

Service charged for work not preformed and lied about it Came for oil and tire rotation like last time. I did not believe that my tires were rotated last time , so this time i marked the back tires. After wa Came for oil and tire rotation like last time. I did not believe that my tires were rotated last time , so this time i marked the back tires. After waiting 2 hours i was told that my car is ready. The back tires with the mark were still in the back, I questioned the tech Butler Kevin if he did rotate the wheals. He replayed that he did, then I showed him the marks i made. Hi sad well it is very busy today... that is also the excuse i got why the car was not washed. The service manager was not there, spoke with sales manager got my money back and left. I was going to purchase another car from here soon but this is a third strike with service for me. Time to buy a Honda or Toyota. More

worst customer service ever!!!!! When we arrived we were told to move our car and not park in front. We saw this volkswagen golf tdi on cargurus it stated that it was a 2015 for $ 1 When we arrived we were told to move our car and not park in front. We saw this volkswagen golf tdi on cargurus it stated that it was a 2015 for $ 14995. when we arrived and told them what we saw it for they said yes the price is wrong along with the mileage. the actual price was over $17000.00 and the mileage was 20000 more then it stated. They never tried to help us and spoke with an attitude. I left to make a phone call in my car and my son came up to me and said hurry just leave. Just a bunch of xxxxxxx salesmen. Turned us off from buying a volkswagen More

Poor customer service Original associate on vacation when we wanted to look at car again. Referred us to Tony. Located a car we wanted. Later called to establish price befo Original associate on vacation when we wanted to look at car again. Referred us to Tony. Located a car we wanted. Later called to establish price before giving $500 deposit to bring car in to look at. Said we'd discuss offer and call the next day at 11. He was with customer and would return our call. As of 2:40 no call back. Decide for yourself if you'd like to do business here More

The best car purchase experience I ever had! Toms River Volkswagen - the only one dealer who gave me detailed price over the phone. I have tried a few dealers (Honda, Mazda, Subaru, Nissan...) Toms River Volkswagen - the only one dealer who gave me detailed price over the phone. I have tried a few dealers (Honda, Mazda, Subaru, Nissan...) All of them wanted me to come in first. Then I fell in love with Volkswagen Tiguan from the very first glance. I visited Hamilton Volkswagen which is closest to me. I was ready to buy but the manager didn't approve the deal we made with the salesman. I was upset but now I am grateful to him. He saved me $1000! My experience with Toms River Volkswagen is superior. From the first step to the end. Great thanks to Christina, Robbi and Terrance! All of them did a great job. And I am very happy with my new Tiguan. More

They won’t own up to their mistakes This company is a scam.. I leased a 2017 JETTA in Jan 2017 now a year and half later my tire light goes on and when I got my tire checked out the tech This company is a scam.. I leased a 2017 JETTA in Jan 2017 now a year and half later my tire light goes on and when I got my tire checked out the tech told me my tire was plugged and now it’s leaking. Now my vehicle has only been in two people possession of my car the dealer and I.. now I know I never touched my tire. I’ve plugged tires in the past if I had a nail in my tire then be it. I’ll fix it. But no the dealership is not taking responsibility for misleading someone in a sale. They know they plugged my tire. They are claiming they have no record of it, but how convenient they don’t have record of it. I’m also being told I had possession of my vehicle for a while now. But don’t you think it’s kind of funny a year and half later the plug finally starts to leak, since a plug isn’t a permanent fix anyway?... there was many ways this dealer could of handled this issue but instead they want to place blame on me. I’m in a lease I will be needed another car at some point and I can assure you I will never come back to this dealership. If there is no customer loyalty why should I have buyers loyalty. More

A easy new car transaction I initially contacted Toms River VW through an inquiry on their website for a new vehicle they listed in stock. The internet department responded qui I initially contacted Toms River VW through an inquiry on their website for a new vehicle they listed in stock. The internet department responded quickly and were willing to discuss parameters of a deal, including ballpark value for my trade-in, without the hassle you get from many other internet sales department. Although it turned out the vehicle was actually a demo, I felt comfortable enough with our email communication to see it. When I arrived at the dealership, it was fairly straight forward getting them to match the best deal I had from another dealer, including taking back both a trade-in and an early lease return, not a simple transaction. As others have pointed out here, I was hit with the not-really-optional $398 VIN etching fee, but I had expected this and was not surprised. It took the better part of 6 hours to go from test drive to drive off, which seemed like a very long time time, but the dealership was quite busy with customers, which is always good to see. In the end, I am a happy with the vehicle , the deal and service provided by Toms River VW. More

RIPPED OFF ON WARRANTY I BOUGHT THIS VEHICLE WITH A EXTENDED WARRANTY AND IN MY PAPERWORK IT SAYS FREE BREAK JOB FRONT AND REAR!!!! ITS ALMOST TIME TO EXPIRE AND TR VW WONT I BOUGHT THIS VEHICLE WITH A EXTENDED WARRANTY AND IN MY PAPERWORK IT SAYS FREE BREAK JOB FRONT AND REAR!!!! ITS ALMOST TIME TO EXPIRE AND TR VW WONT DO BREAKS MY CAR HAS 58K ON THE ODOMETER. THANK FOR NOTHING VW OF TOMS RIVER MY BREAKS WERE DONE AT NO COST OF MINE FROM ANOTHER LOCAL VW DEALER. BEWARE OF THERE SCAM WARRANTIES THEY SELL THERE. More

PLEASE save yourself from a headache and a waste of a day Horrible, absolutely horrible. I am so terribly disappointed. I have never dealt with a more irresponsible and disrespectful dealership, and I have ha Horrible, absolutely horrible. I am so terribly disappointed. I have never dealt with a more irresponsible and disrespectful dealership, and I have had my share of car salesman and dealerships. Specifically Frank, don't even know how he has a job there? I was told one thing, and then something totally different. I felt extremely taken advantage of. When I was told that Frank would follow up, he did not. I honestly feel like if I had walked in there with a xxxx ton of money to put down for my purchase I would have been treated fairly. But because I fall below poverty, I was looked over until the more "important" customers had been taken care of first. It's a shame, but in the end I am glad I did not give them my business, they do not deserve it. More

Pleasant Buying Experience We had a wonderful car buying experience at Toms River. Having found online the exact VW we wanted, we scheduled an appointment and went. The de We had a wonderful car buying experience at Toms River. Having found online the exact VW we wanted, we scheduled an appointment and went. The dealership was easy to find and its showroom was clean, well lit, and updated. Robbie was the sales rep who greeted us during our visit and he handled the entire process smoothly. We agreed on the final pricing with very little hassle and then and proceeded to the paperwork. The procedure was clear and straightforward. Within two or three hours the car was washed Nd ready for us to pick up. The documentation was prepared and sent to MVC without delay as well. Before we left, Robbie thoroughly explained the features on the car, and welcomed us to contact him again if we have further questions. The sales manager also followed up to double check if we are satisfied with our purchase. We think our car buying experience at Toms River was a success and we would happily recommend it to our friends! More

Negative Equity trade in! Originally walked in looking at a pre-owned VW. These guys and gals worked really hard to assist me into a new VW car with my TRADE IN car which had n Originally walked in looking at a pre-owned VW. These guys and gals worked really hard to assist me into a new VW car with my TRADE IN car which had negative equity. I worked mainly with George Ebinger and Fred. Both great assets to TR-VW! Thanks for all your help!! More