Toms River Volkswagen

I purchased a vehicle from Toms River VW in Aug. 2024, including the Volkswagen Drive Easy Protection Plan. I cancelled the VSP on 10/24/2024, and received email and letter confirmations from VW Dri 2024, including the Volkswagen Drive Easy Protection Plan. I cancelled the VSP on 10/24/2024, and received email and letter confirmations from VW Drive Easy Program administrator. VW Drive Easy sent confirmation to Toms River VW of refund in the amount of $2,094.78 - which was supposed to be sent to me. Toms River VW REFUSES to return the refund to me!!! The manager, Huey Cengiz, Controller, Finance Manager and office staff have all been informed by VW and myself, but they refuse to return calls or emails. VW Toms River is holding my VW Drive Easy Protection Plan refund and refuses to pay me and refuses to address the issue. Additionally when i was waiting for prep and pickup Mr. Cengiz convinced me to finance the vehicle, I planed to pay in full, so the dealership can receiver payment from Valley National Bank. Mr. Cengiz assured me that I could pay the vehicle off with no harm to me and Toms River VW could receive more funds. I reluctantly agreed. Don’t do business with this dealership. I made a big mistake trusting Mr. Cengiz and fell into Toms River VW’s trap. Good luck with your search for a vehicle. More

Shamar was wonderful to work with. He listened to what I needed to close the deal & worked relentlessly to help sign a deal that worked for me. He is a great asset to the organization. He listened to what I needed to close the deal & worked relentlessly to help sign a deal that worked for me. He is a great asset to the organization. More

My wife and I visited the dealer and met with Tommy M. Fantastic experience. He was extremely knowledgeable. He helped us find the car that was perfect for our family at a fair price. The first time I pur Fantastic experience. He was extremely knowledgeable. He helped us find the car that was perfect for our family at a fair price. The first time I purchased a car without stress or frustration. The experience is how car buying should be. More

I recently bought a used car for my son's first car. I was treated fairly and respectfully and I got a great deal. My salesman Jim is pleasant, not pushy, a veteran (thank you for your service, Jim), a I was treated fairly and respectfully and I got a great deal. My salesman Jim is pleasant, not pushy, a veteran (thank you for your service, Jim), and a good guy. I wouldn't hesitate to recommend him and this dealership. Overall great experience. More

Shemar was a pleasure to work with when buying my first car! He was helpful and willing to work with us on the right numbers. Would definitely recommend this dealership. car! He was helpful and willing to work with us on the right numbers. Would definitely recommend this dealership. More

Shemar was a great help for us when buying a new Taos. Nice dealership, everyone in here very professional. Nice dealership, everyone in here very professional. More

It was a pleasure dealing with Jim and Tom’s River VW i feel Like we got a fair deal feel Like we got a fair deal More

Top notch staff that truly cares about your experience. I dealt with Jim A and always felt he put our needs first. Highly recommend. I dealt with Jim A and always felt he put our needs first. Highly recommend. More

Overall experience at the dealership was good. We were greeted by a salesman named Greg who was very knowledgeable about the cars on the lot. He answered all our questions and was not pushy at all We were greeted by a salesman named Greg who was very knowledgeable about the cars on the lot. He answered all our questions and was not pushy at all. More