Tom's Volkswagen of Union

Failed emissions test repair Several service visits. Union VW could not fix. Several trips back into DMV and back to Union VW. Last trip was sent a pic of a passed emissions test Several service visits. Union VW could not fix. Several trips back into DMV and back to Union VW. Last trip was sent a pic of a passed emissions test noting all is ok. Called VW of America for guidance . Lost faith in Union VW. Drove to Doulas VW in Summit NJ. They isolated the issue and fixed the issue same day. Also their test revealed a failed vs passed test . Called the Union VW service manager and left a message . Never received a call back. Very unprofessional. Called the service manager not to complain but to update so he is aware of the issue with his service team. Lack of caring just lost Union VW all future sales and service visits. Sad . I would expect more from VW. Hope the owners of Union VW read this review . Shame on you Union VW for terrible service and a team unable stand up to VW standards. . More

Unsatisfying For reasons unknown by myself. My vw.Eos. Stalled while driving thru a raining day. Took it to the union service. Trusting in their knowledge and av For reasons unknown by myself. My vw.Eos. Stalled while driving thru a raining day. Took it to the union service. Trusting in their knowledge and avance technology But. Unfortunately they didn’t do nothing in two almost three weeks except being charged 270$ For a test. And at the end. To Received an called Were I was told. That the car needs a new engine I mean a 10,000 $. Job I opt to town the car to a real mechanic. Whom in less than few day found out the problem. And have the car as new. No needs of engine remplace. And the total price of his job. Wasn’t no even. A 10 % More

Excellent Customer Service Rick Farfan and the entire team at this dealership are truly a pleasure to work with. Rick is knowledgeable, friendly, and above all else he listens t Rick Farfan and the entire team at this dealership are truly a pleasure to work with. Rick is knowledgeable, friendly, and above all else he listens to his customers. Both, my wife and I appreciate his level of professionalism, courtesy and integrity. We are repeat customers because we know they set high standards for their team and in return we are greeted with a truly enjoyable car buying experience. More

I had a good experience Had a good experience. Our salesman, Rick was very knowledgeable. I would recommend my little sister to this dealer. there's a good chance I will retu Had a good experience. Our salesman, Rick was very knowledgeable. I would recommend my little sister to this dealer. there's a good chance I will return for my next lease. More

EXCELLENT EXPERIENCE Rick was absolutely great! Went in less than a week ago to "just look" at cars. Fell in love with the new 2019 Jetta SEL and they had the exact on Rick was absolutely great! Went in less than a week ago to "just look" at cars. Fell in love with the new 2019 Jetta SEL and they had the exact one I wanted in stock. Rick was extremely personable and very knowledgeable - truly a pleasure to work with! Would highly recommend going to see him for your next vehicle purchase. More

It could’ve been better. The vehicle took 3hrs to be serviced and when it arrived me thinking since I’m at the actual VW dealer they would wash it thoroughly instead it look l The vehicle took 3hrs to be serviced and when it arrived me thinking since I’m at the actual VW dealer they would wash it thoroughly instead it look like they wiped it down. I could’ve went to Zaplube and gotten better treatment for cheaper at that. More

Very happy customer 👍 I have purchased 2 Vw’s from Union Vw and had several visits to the Sales & Service dept and each time I visited they have always treated and attende I have purchased 2 Vw’s from Union Vw and had several visits to the Sales & Service dept and each time I visited they have always treated and attended to my needs with out hesitation and have always exceeded my expectations . Their Sales , Service & loaner car dept as well as their service writers and techs have always treated my Vw’s with respect and cleanliness as if they were their own and that alone will always keep me coming back as a valued and appreciated customer . I highly recommend The Union VW experience to any and everyone who has a VW or Looking to purchase a New VW 😊👍 5-Star Experience from Sales -Patrick Genova to Service -Dennis Sedaille As well as the rest of the Union VW Team ?????????? More

Good experience Had a good experience. Our salesman, Rick was very nice and knowledgeable. I would recommend him to friends and family. I’ll probably go back for my Had a good experience. Our salesman, Rick was very nice and knowledgeable. I would recommend him to friends and family. I’ll probably go back for my next car. More

Excited to Drive off with my New Tiguan Rodger and Pat were a pleasure to work with at Volkswagen of Union. The transaction was quick and smooth and they worked with us every step of the way Rodger and Pat were a pleasure to work with at Volkswagen of Union. The transaction was quick and smooth and they worked with us every step of the way to make sure that all of our needs were met. They were patient and quick and that was extremely appreciated, especially because we had our two young children with us. I would recommend this dealership to anyone!!! Thank you again!!!! More

Very pleased I called in to your sales department, I happen to have the privilege of speaking to Rodger. I explained to Rodger that we were in the market for a lea I called in to your sales department, I happen to have the privilege of speaking to Rodger. I explained to Rodger that we were in the market for a lease. I told him the vehicle I was interested in mileage that I wanted and a few other things. Rodger got back to me quickly for the price that I was happy with it all started there. The rest of the experience was most pleasurable Rodger was right on top of every next move he did an excellent and outstanding job. his presentation and explanation of how the car worked and what the instruments did was excellent. My wife who will actually be driving this car was very pleased and satisfied. I was very happy with the dealership and most importantly I was extremely satisfied to deal with a salesman such as Rodger he did an excellent job. More