Tom's Volkswagen of Union

On Top!! They greet you immediately when you pull up and get out of your car. Then you walk inside and a service agent asked how may I help you and they are r They greet you immediately when you pull up and get out of your car. Then you walk inside and a service agent asked how may I help you and they are right on it. They do come back to you in a reasosonabke time and keep you update. I purchased a new Beetle convertible and Pasquale greeted me and took the time first to show me the car and introduced me to Nadia and the finance agent. He made sure I was comfortable with the purchase of my car. For me it was a big moment for me if this purchase . I believe it is a BIG mistake to stop production of the BEETLE. It is a symbol to Volkswagon . Bad move and a lot of people agree. Union Volkswagon is the Best Dealership in the local area. Honesty to me is very important and I found that with this place both Sales and Service . I myself have had 4 cars and also have sent 8 people to this dealership and purchased SUV Jetta and the CC.. I feel very safe in a VW. Me and the 7 people I have sent are very satisfy!!! That’s what counts .!!!! More

Great customer service Professional and friendly people. Not a long wait at all. They Handled my issue right away. They made sure to follow up with me after the visit and ma Professional and friendly people. Not a long wait at all. They Handled my issue right away. They made sure to follow up with me after the visit and make sure everything went well. More

Good service Overall was good. But tires were rotated and air in tires were not checked. Check tire light came on. Thank you. Manny B y e Overall was good. But tires were rotated and air in tires were not checked. Check tire light came on. Thank you. Manny B y e More

Volkswagen of Union is just awesome It’s always great experience to bring my Volkswagen truck to this dealership! Every one working there are professional n friendly at same time! Highly It’s always great experience to bring my Volkswagen truck to this dealership! Every one working there are professional n friendly at same time! Highly recommended More

It was a excellent experience I was pleased with the results. I appreciated the timely updates in reference to the work being done to my vehicle. Ed was was very good. I was pleased with the results. I appreciated the timely updates in reference to the work being done to my vehicle. Ed was was very good. More

Super friendly and honest staff Walked in just to see a few cars and was approached by a salesman. Salesman was very friendly and super helpful even though I told him I was just lo Walked in just to see a few cars and was approached by a salesman. Salesman was very friendly and super helpful even though I told him I was just looking. I went home and spoke to my wife. We decided we wanted to purchase a 2018 Tiguan. I returned to the dealership shortly after. The finance manager was extremely helpful and gave me a deal that I wanted. Very honest and nothing was hidden from me. I felt comfortable unlike other dealers that I have been to. Walked in and drove out with a brand new car in a short period of time. Ty The salesman by name of Joel and the finance manager which I did not get his name were amazing. Ty More

Did not honor Edmunds Price Offer We walked in with a no haggle price offer from Edmunds.com and the sales manager did not honor it. The terms were clearly printed in black and white a We walked in with a no haggle price offer from Edmunds.com and the sales manager did not honor it. The terms were clearly printed in black and white and he tried to add in fees and other charges that the price offer said were included. He also tried to “charge” us for an incentive that was never part of the price offer - again clearly stated in. Lack and white. When we asked him about this, he got defensive and rude. This is how they get you in the door and pull a bait and switch - be careful! More

As always, great experience! I’ve been taking my VWs to Union VW for many years. The service has always been outstanding and people - most accommodating! Great overall experience! I’ve been taking my VWs to Union VW for many years. The service has always been outstanding and people - most accommodating! Great overall experience! More

Excellent Experience We where treated very courteous by all the sales staff, but specially by Mr.Rodger Zepka, who responded to all our questions and where able to close We where treated very courteous by all the sales staff, but specially by Mr.Rodger Zepka, who responded to all our questions and where able to close a deal without any problems. More

Excellent Dealer These guys are the best. Very friendly. Very professional and very helpful. They did beat any price in the market and they are focused on customer sa These guys are the best. Very friendly. Very professional and very helpful. They did beat any price in the market and they are focused on customer satisfaction. I got my VW Jetta RLine and they offered me the best deal ever. I also appreciate what Kevin. Nadia and Frank did to help me. More