Tom's Volkswagen of Union

Came in to buy a new 2013 Passat TDI SEL Premium. The dealer honored the online deal offered through TrueCar, which made the process very easy and hassle free. No other dealer was able to beat the deal, dealer honored the online deal offered through TrueCar, which made the process very easy and hassle free. No other dealer was able to beat the deal, especially on the color combination I wanted. The only downside is that they charge a high (for my standards) dealer documentation fee but then again every dealer does this in New Jersey. Their low price makes up for that easily. More

We had a very nice reception once arriving at the dealer and the sales man Larry seemed very interested in putting us in a new car which is great since that is the reason we went there in the first place. T and the sales man Larry seemed very interested in putting us in a new car which is great since that is the reason we went there in the first place. The problem however began when we sat down to look into the financing there were a lot of questions that Larry couldn't answer which is ok since he found us the answer. But what wasn't appreciated was that the price of the vehicle changed at least 5 or 6 times only increasing in value. Also the car was registered in the wrong name and when Larry fixed the registration he misspelled the last name and told us to leave with the wrong plates on the car and no insurance since Larry forgot to call the insurance company. Not only that but also when we arrived home we realized that they had failed to return the insurance card for our other car and we had to go back to the dealer to retrieve it at which time the finance manager realized that we had the wrong plates and no insurance. Also we had to go to the dealer 4 times in 4 days to tie up loose ends left by the staff. I also did not appreciate the rude manner in which Rick spoke to me when I asked him questions regarding the finance. It was my belief that employees were there to answer any questions that customers may have. I guess that's not exactly how the staff at union vw work but that's ok. More

I requested a 2012 Tiguan S lease price over the phone. Was given what appeared to be a great deal of $285 per month no money down, just first month payment. I confirmed that the only money I needed to br Was given what appeared to be a great deal of $285 per month no money down, just first month payment. I confirmed that the only money I needed to bring with me was the $285 not a dime more. Was ensured that was it and they were working on finding me one in my preferred color, blue. (They did have a red one on hand, my second color choice, at call time). They didn't call me back that night. I called the next morning (9:15) and found out no blue's to be found anywhere. I said I'll take the red one which happened to be sold the night before. I then inquired for my 3rd and 4th color choices, Black and Dark Gray. Was then told the only ones available now were the LE series and that the lease per month would be over $400. I now feel that this was a "bait and switch" deal from the beginning and that they quoted me a dishonest price over the phone just to get me in the door. That's no way to treat customers More

I was looking to trade my 2009 Tiguan for a 2012 model in Pepper Gray but my local dealer gave me the run around and told me they could not find that year/model in that color anywhere in the northeast and ke Pepper Gray but my local dealer gave me the run around and told me they could not find that year/model in that color anywhere in the northeast and kept trying to convince me why & how should settle for the SEL in black or a lesser SE model in the Pepper Gray. I did my own search and found the only one around on Union's lot. I called and was given immediate very courteous attention by Cheryl who answered all of my questions and returned every call promptly. She even e-mailed me a copy of the window sticker and had sales manager run preliminary numbers to see if it was worth the trip down. She then took a refundable credit card deposit over the phone to hold the vehicle until i could i drive down from NY to talk to them. Not your average, ordinary VW dealership, I thought I was walking into a Mecedes/BMW/Audi dealership. Very clean, salesmen dressed in suits/ties, very professional, extremely courteous, and open to reasonable negotiation. As an educated shopper/customer, it is nice to hear the simple word "yes" or "we can do that" rather than a pressurized sales pitch or a cadre of excuses as to why you can't have what you want or why you should settle for something else. Made the 2-hour drive south from NY totally worth it. I would surely do business with Union in the future. I am 100% satisfied with my new Pepper Gray 2012 VW Tiguan SEL (with a killer 300 watt Dynaudio system to boot). Thanks Cheryl, Franklin, John, David, Gino! More

The salesman was very friendly and the customer service was great. The overall experience was excellent. I would definitely purchase another car from this dealer. was great. The overall experience was excellent. I would definitely purchase another car from this dealer. More

I would be wary of this place. Me and my wife were looking for a TDI Volkswagen and I got an good online quote to start of with so we went down there. We test drove the car and started talking about p looking for a TDI Volkswagen and I got an good online quote to start of with so we went down there. We test drove the car and started talking about price I mentioned the Quote I got from the internet sales manager and I was told he wasn't around and they couldn't honor the quote and gave me a higher one. A few days later I was called and told that I could get the car for the original internet price quote and I said I would come in to start the paperwork. Not even 30 minutes later I get another call saying that the price quote given to me was for current stock only and they sold the car. When I asked why i wasnt given the price when I was there in person I literally got no answer other than I would have to talk to my manager and that the price now would be over 1,500 dollars more than I was quoted. Even for a car dealership these people especially can't be trusted and I will warn everyone I know looking for cars about this place. More

I stopped by to look, and I drove out with my new Tiguan!!! The employees are all so very helpful and courteous. I wasn't sure what kind of little SUV I wanted, but after some research I decided to Tiguan!!! The employees are all so very helpful and courteous. I wasn't sure what kind of little SUV I wanted, but after some research I decided to try VW. Don't know why I picked Union, but I'm glad I did. They made the experience so easy. I was so used to picking out a car, getting all excited, only to have to come back a few days later to pick it up. Not here! They let me test drive, found a color I LOVE, and gave me a quote on my trade in. Worked within my payment guidelines, and then I was out the door. Went back for my courtesy service two weeks later, and was so impressed with the service department too. Highly recommend this dealership to everyone I know. Brag all the time about my new Tiguan. Best experience yet in buying a new car. More

Ken Pescatore is a pleasure to work with from the consumer perspective. He supported me from the time he introduced the VW Golf R through his detailed review of the car when it was delivered. He fo consumer perspective. He supported me from the time he introduced the VW Golf R through his detailed review of the car when it was delivered. He followed up with the sale to inquire if there was any additional information that I needed to support my purchase. His knowledge of the VW product helped sell me the car. I have already recommended Ken to a friend who will also purchase a Golf R. More