Tom's Volkswagen of Union

I am extremely happy with the experience I had today.I configured my car online. I had Jasmin call back and help me fill out my finance application online. She was very friendly called us back to set up a configured my car online. I had Jasmin call back and help me fill out my finance application online. She was very friendly called us back to set up an appointment for the same day. When we arrived Jasmin introduced us to Joe Salerno who handled everything else with us. Jose Salerno is very honest, friendly and looked out for our best interest. I was very impressed by his expertise, friendliness and patience. When we are ready to purchase my wife's car I will defiantly come back and deal with Joe & Joe again. Joe Mattina was our finance director who helped us with our loan and paper work. He knew I was in a rush to go to work so he helped us as quickly as he could. He was very experienced and did a great job. He also helped us pick out a great coverage plan. I started my inquiry online at 11 am by 3 pm I was home with my brand New VW Jetta. Me and my wife are very happy customers!! I will be back. More

Union Volkswagen was one of 4 dealerships I worked with to get my new Passat. I knew exactly what I wanted before I walked into the dealership, so it was most important to me that I quickly get the deal I to get my new Passat. I knew exactly what I wanted before I walked into the dealership, so it was most important to me that I quickly get the deal I wanted. Jackie worked with me online so that I knew what to expect when I walked through the doors, and Joe quickly got me the deal I was looking for so I could go home with the vehicle I desired. Overall, I had a great experience working with the fine folks at Union VW! Charles Creamer Morristown NJ More

I went to this dealer mainly due to proximity to my house. It was mistake. They treat customers like an idiots expecting you to eat their bait. Blankly lied to me about the car and the prices on market house. It was mistake. They treat customers like an idiots expecting you to eat their bait. Blankly lied to me about the car and the prices on market. And when I question their statements, went very, I mean VERY rude. Needless to say I walked away with a bad taste in my mouth. Naturally I got my Jetta from a different place. More

Union's service dept is the reason we purchase there. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. More

After selecting an intense search of my second car I narrow my search down to two cars. Same model, same miles, same brand, same everything, but in two different dealers. I just by random choice selecte narrow my search down to two cars. Same model, same miles, same brand, same everything, but in two different dealers. I just by random choice selected going to Union Volkswagen first to basically just test drive the car since I was ready to buy the car at that moment, even at the MSRP. I was not even planning to battle for the price since it was a standard price and I wanted to go, get the car and drive it back in a quick move. I was in communication with Greg Ward in multiple times and everything was settle. At 9:00 am the guys told me, the car is on hold for you to tes it and for you to get it. Even when it was a great move to express how interested I was in the car, it was evident that I was going to get the car. Since my wife had the other car and I had a free day at work I decided to go by public transportation, needless to say it took me 3 hours to go from upstate NY to Union NJ. I got to the dealership and I was there but the car was not there any more. A guy told me that the car was not there. Greg did not even appear to told me in person. I left extremely upset and in my three hours back in public transportation Greg called me to ask me why I have not arrived! I communicated my frustration and make sure he understood how upset and disappointed I was with the lack of professionalism. He told me that he will find out what happen. Needless to say that he never called me again. Unfortunately the experience in a dealer is probably based in your first and only experience and I can tell you I will never recommend this dealership to anybody. More

I had been to this VW dealership a few times inquiring about two different vehicles. Stalin Torres was the sales man I interacted with every time I went there and he remembered me every time. The first t about two different vehicles. Stalin Torres was the sales man I interacted with every time I went there and he remembered me every time. The first time was about 2-3 months ago and I just had some questions. He was very friendly and answered my questions and did not pressure me all while I told him I wasn't looking to purchase but was just checking out a few models. Three months later i went back to VM and Stalin remembered me again. This time i was more serious about purchasing a GTI. There were several other car companies I was considering but I went here because of the service I received. Stalin set up a test drive and we sat down to discuss my options, model and pricing. The type of GTI i wanted was not on the lot and the team went out of their way to find me the one i wanted at a good price. What I appreciated about Stalin Torres was is passion for the brand and knowledge Of the product. He's new to the business but made this experience a great one by making me, the customer feel valued and appreciated. For a new guy he has the tools to be a very successful salesman at VW. I hope that you all appreciate him for this.. More

I rate their service department 5 stars. Quick service, talented people, informative, and dedicated to making the service experience a good one. True customer orientation. Vinny in service and Mark in par talented people, informative, and dedicated to making the service experience a good one. True customer orientation. Vinny in service and Mark in parts in particular. And the Jetta TDI I bought is great. I've already gotten up to 48 mpg. Sales gets 1 star. I don't recommend anyone buy a car from these folks. If you do, let the buyer beware. Read everything they put in front of you in detail to be sure it is what was agreed to with the sales person you worked with. These folks are there to get your money and it's up to you to question EVERY item they put on the contract because they won't point them out. Documentation fee 349; over 500 for paint protection you can buy yourself for about 70 dollars; about 379 for etched glass that turns out to be dataDOTS but sold to me using a glass etching limited warranty and that you should be able to do for yourself for well less than 100; if you agree with and shake hands with the salesman on a price for your trade in, be sure that's the value they put on the contract and not something else; you'll be told you can get an extended service contract for only about 5 more a month on your payments and find out they added 3 months of payments to the end of your expected loan period to cover the bulk of the extended warranty; and over 600 dollars for tire and wheel road hazard coverage. Unless you question it on the contract and specifically say no, you will wind up paying for this stuff. Bring it up afterwards to the sales manager and you'll just be told you signed the contract, you bought it. Let the buyer beware, it's all up to you to protect your wallet with these folks. More

My experience at the dealership with Rich Pentony and Gino Caterino were very good. I was very impressed at how they attended me. All the staff are excellent. Gino Caterino were very good. I was very impressed at how they attended me. All the staff are excellent. Thank You Enzo Fasulo More

I recently leased a 2013 Passat S from Mike Nunes. I did all the negotiating online which was a pleasure and received the best price from Union as compared to other VW dealers. I will say that Mike was ver all the negotiating online which was a pleasure and received the best price from Union as compared to other VW dealers. I will say that Mike was very helpful and gave a good overall buying experience. However, quality is my major issue. I've had 3 service issues in less than a month. When I drove the unit off the lot on my way home, I heard a tapping noise coming from the dash. I immediately called the dealership and left several messages before I received a return call. Mike was helpful the following day and set up a service appointment for me. On the way to the appointment, the tire pressure light came on. I pulled over and checked all the tires and everything was fine. The service department found a piece of new delivery paper sucked up in the blower motor causing the tapping noise. Also, there was no issue with the tires as I suspected and the computer system need to be reslashed in the vehicle. Now, I have another issue. The rear passenger floor mat is soaking wet. I suspect that the a/c drain line is under there and has an issue. My wife and infant son are on the way to the dealer now. These issues are a huge inconvenience for me and my family and not something I would expect with a new vehicle. Although they may be small to some, they are big to us as this is our only means of transportation. So once again, I did not have a problem with my salesman, but have a huge issue with the quality. I don't think the PDI team did a good job prepping this car. I was also told they just got it in and it was on the showroom floor. I just have a feeling about owning a Volkswagen after this. I'm very glad I leased instead of purchased so at least the 3 issues I had (and any other that I feel will come) are covered under warranty. More

I entered the dealership with a set budget that I could spend for a 2013 Jetta. Rey and his managers worked very hard and got me the exact model that I wanted down to the exterior and interior color at the spend for a 2013 Jetta. Rey and his managers worked very hard and got me the exact model that I wanted down to the exterior and interior color at the price I needed it and i would recommend this dealership to anyone looking for a new volkswagon. Great customer service and extremely friendly salespeople give this dealership 5 stars in my opinion. More