Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom's Volkswagen of Union
Union, NJ
1,170 Reviews
The bar has been raised at Tom's Volkswagen of Union in Union NJ, and you'll appreciate the higher standards in every facet of our dealership. We are committed to earning your business every business day, and we have lots of ways to do that. We are a full-service VW dealership and we're proud to offer you an outstanding selection of new Volkswagen models and pre-owned vehicles from a variety of trusted brands. We also offer the best VW dealership service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,170 reviews
April 29, 2013
The reason why I gave such a high rating is we couldnt have been happier with the service Union gave us and especially to Mike our salesman! Everyone was so professional and went out of their way to ma have been happier with the service Union gave us and especially to Mike our salesman! Everyone was so professional and went out of their way to make us feel comfortable with our decison. More
by judi1054
Employees Worked With
mike nunes
April 28, 2013
I had the DPF light come on driving my 2011 VW golf TDI in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it needed to be changed. The car was only 2.5 years old (27K miles) and still had a valid Basic Limited Warranty in Canada but Union Volkswagen refused to honour it because they said it was "too much hassle" to put in a claim to Volkswagen Canada. We even showed them our warranty which we keep in the glove box and the VW Canada Website which both explicitly stated that the Canadian warranty is valid in the USA and is covered. Meanwhile I called my dealership in Ontario with the errors codes and they told me that it would be fine to drive the car home (~9 hours) and they would be happy to service it under warranty. Not only that, but I also asked what the price of the part(1k0998262AE) was. They said 271 CAD plus probably about an hour of labour (there shop rate is ~105 CAD and hour), so I don't know how Union VW came up with a quote of nearly $600 in addition to the $125 diagnostic fee. After getting off the phone with my dealership I told Union I would take my chances with taking my car home and getting it fixed there but they said they had already changed the part and we had to pay them or they were going to put it back up on the lift, pull the new part and put the old one back in. I explicitly told them NOT to do the work after the results of the diagnostics came back so I would have a chance to call my local dealership. However they did it anyway and tried to force me to pay for it. After much arguing they finally gave us the part and labour for free. Maybe these guys are fine if you are from the US but Canadians beware. It seemed like they were trying to take advantage of the fact that we were there out of country to try and squeeze every last penny out of us. More
by mike54321
Employees Worked With
?
April 28, 2013
I recently purchased a Volkswagen GLI and I had a bad experience with the transaction. After I bought the car, I tried to schedule a 500 mile courtesy check up and that was another nightmare. At first I experience with the transaction. After I bought the car, I tried to schedule a 500 mile courtesy check up and that was another nightmare. At first I called to make an appointment which I thought was already made and I was told that there was nothing about me in their schedule when I thought it was arranged the day I bought the car. So apparently the person who was in charge of the check up was busy and I was told I would be getting a call back. I never received a call back so I called them again at the close of their business day and I was given a temporary date for the check up and then told that I would be called before that Wednesday to confirm. Needless to say, I was never called. I did not feel very appreciated as a new customer at that point and I did not feel valued as a person either. I waited a whole week until I had to call them again to try and schedule an appointment. I feel that it should not be that difficult to schedule a me as a new customer when I had quite a few choices of where to purchase and service my new vehicle and I chose the dealership which was not the closest one to my house. If I did not call back I am sure the appointment would still not be fulfilled. When I finally got the appointment schedule and done with I noticed that there were things wrong with my car that were either not there before or were overlooked by the people who inspected my car. There seems to be some kind of stain on the carpet in the middle of the front seats of the car. It looks like it might be some water damage coming in front the middle or the bottom of the car. I am not sure if it was part of the Zylon process that did that to the carpet or if it was something else but I am pretty sure that the carpet should not be off-colored like that. I do hope that it can be resolved as soon as possible. More
by bagoftea
Employees Worked With
I do not remember
April 25, 2013
I had a great experince at union Volkswagon Nabil my salesman was great as was the rest of his team. I would recommend this dealership to anyone looking to purchase a vehicle salesman was great as was the rest of his team. I would recommend this dealership to anyone looking to purchase a vehicle More
by coachpjf
Employees Worked With
Nabil
April 22, 2013
I was looking to purchase a new car, went to many deales and found Union Vw to be the best dealer for pricing. I was very pleased with the exellent service I received fron Nabil. I will definitely be returi and found Union Vw to be the best dealer for pricing. I was very pleased with the exellent service I received fron Nabil. I will definitely be returing to Union Vw for my future car needs. More
by marcjetta
Employees Worked With
Nabil Ghoniem
April 19, 2013
Nabil (and the entire staff at Union VW) was very supportive, welcoming, patient, and willing to help. His service was beyond comparison to any other dealer I have spoken to, and made me feel welcome supportive, welcoming, patient, and willing to help. His service was beyond comparison to any other dealer I have spoken to, and made me feel welcome and comfortable in the buying process. I was never pressured towards anything and was never pushed for anything I did not want. I have recommended and will recommend Nabil to many friends and co-workers. From the minute I stepped into the dealership to the moment I drove off in my new car, Nabil was friendly, welcoming, and very easy to approach and talk to. He is also always available to help out and answers my calls whenever I need him - great person to deal with and great experience in general! More
by MatthewYoussef
Employees Worked With
Nabil Ghoniem
April 19, 2013
We were completely satisfied with the employee who sold the car, Nadil, i believe this is his name. He made all the arrangements for us to buy the car and answered all our question. the car, Nadil, i believe this is his name. He made all the arrangements for us to buy the car and answered all our question. More
by loyrynhas
Employees Worked With
Nadil
April 18, 2013
I came in about a month or so ago to see Nabil on the purchase of a jetta. I was very pleased with the service and sales experience that i became in the market for another vehicle and imediately called N purchase of a jetta. I was very pleased with the service and sales experience that i became in the market for another vehicle and imediately called Nabil. I came in and with in minutes we were able to strike a deal. He also made sure he got the color i wanted which they didn have. He went out and got the exact car i wanted. I am very happy! More
by Md704
Employees Worked With
Nabil Ghoniem
April 16, 2013
Having financed many cars, I always find the financing process long and dragged on. This was the very first time that I can honestly say that the process was hassle free and enjoyable. Dave is a very pe process long and dragged on. This was the very first time that I can honestly say that the process was hassle free and enjoyable. Dave is a very personable and was very informative with our options. At no time, did I feel I was being robbed. I believe we were done in less than an hour in a half which in my lifetime is a worlds record! Thank you Dave for a great experience and don't forget your towels at Bed Bath :o) More
by lkocha
Employees Worked With
David Hoffman
