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Tom's Ford

Keyport, NJ

4.9
775 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 775 reviews

March 04, 2011

My boyfriend recently purchased a truck from another Ford dealership, and after witnessing his experiences with sales and service, I was skeptical. Tom's Ford and their wonderful staff put my fears to rest. More

by mj88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rod Anderson
March 02, 2011

I have leased and/or bought my last 5 cars from Tom's Ford. I have used other dealers, but all I can say is that I never had the service from them like I do Tom's Ford. My brother lost his life due More

by mdml92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marc Brennan
March 01, 2011

Our company has been dealing with Bob Lyttle and Tom's Ford for many happy years for our company vans and personal cars. We have never been disappointed with the sales or service of our vehicles. The la More

by Lori1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rod Anderson
March 01, 2011

I leased a Ford Fusion from this dealer 3 years ago. Enrico helped me through the whole process last time. It was such a smooth transaction, I came back for my next lease. Again, Enrico made it a simp More

by Debbie L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi, Enrico Cuzzi
March 01, 2011

I have been a Ford Customer for over 13 years and have leased 4 other Ford Explorers. The staff at Toms Ford in Keyport, New Jersey was informative, pleasant and more then anything, kind. I have been want More

by Sue Pomeroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Gaffey and Scott Nusbaum
February 28, 2011

Marc Brennan was very helpful in helping us lease our 2011 Ford Edge. He made the process very simple and was even willing to come in on his day off to get the transaction done. He took his time to sho More

by joejend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marc Brennan
February 27, 2011

I had a great experience at Tom's Ford Lincoln. The sales people were very knowledgeable and friendly. I brought a beautiful 2011 Ford Focus and I bought the car for a great deal. Scott did everything in his More

by Darnell29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Nusbaum and Marc Brennan
February 26, 2011

Knowledgeable employees in both sales and finance. Extremely positive experience. Everyone was helpful and courteous. Would recommend dealership to friends, relatives and co-workers. This was the b More

by debbieszumera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi, Enrico Cuzzi
February 24, 2011

ENRICO WAS GREAT IN HELPING US FIND THE RIGHT CAR AT THE RIGHT PRICE. SCOTT GOT US THROUGH THE LEASING/FINANCING MAZE SO THAT WE WERE ASSURED OF OUR DEAL AND FULLY UNDERSTANDING OF THE TERMS. THIS IS THE More

by kescarbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ENRICO CUZZI, SCOTT NUSBAUM, Enrico Cuzzi
February 23, 2011

We contacted this dealer via phone/internet to arrange the purchase of a vehicle. Unfortunately they didn't have the car in stock, but were willing to acquire the vehicle from another local dealership. More

by RKA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Murtagh
Feb 25, 2011 -

Tom's Ford responded

We appreciate you taking the time to help us improve our operations. I would like to address the concerns mentioned. • The team worked hard to find the EXACT vehicle you needed. Upon contacting over a dozen dealers, we found your exact car, but the dealer who promised it to us cancelled the swap. We found the second best option meeting all your criteria which we drove over 100 miles to retrieve. Pricing on the vehicle was agreed upon prior to picking the vehicle up at the other dealer. Admittedly, there was a mistake regarding an additional rebate if the vehicle was financed through Ford. Originally, your intent was to pay cash, but upon further research, we were able find for you an additional $1,000 for PA residents who financed through Ford Credit. • Regarding Motor Vehicle, it is hard-printed on every NJ Dealer’s buyer’s contract that MV fees are estimated. There are numerous factors that are taken into consideration when determining an EXACT cost that aren’t included on the PA DMV site. For example, since you are out of state RegUSA has to facilitate the titling of your vehicle which does increase the cost. We estimate a flat amount for out of state titling because we know you would be extremely dissatisfied with us if we surprised you a few weeks later asking you for money for your plates. All fees charged in excess are promptly refunded. It is 100% illegal for any dealer to keep the excess funds. • I’m certain you would agree that we worked extremely hard to keep you satisfied…answered every question, drove more than 100 miles to retrieve your vehicle, treated you great and provided you an excellent price. We went above and beyond to keep you happy, unfortunately we couldn’t see eye to eye.

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