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Tom Wood Volkswagen - Service Center
Indianapolis, IN
112 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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112 Reviews of Tom Wood Volkswagen - Service Center
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July 14, 2017
Tom Wood Volkswagen Service Experience A lot of times people don't like to take their car to the dealer for service because they think it will cost too much. I will say that my experience i A lot of times people don't like to take their car to the dealer for service because they think it will cost too much. I will say that my experience is that they are pretty reasonably. When they service my car it's done right the first time. They have great customer service which is a plus. The technicians are very knowledgeable and courteous. The facility is always clean and I love the way they treat their customers! I took my car somewhere else (very popular known place) once for an oil change that ended with them keeping my car over night. So I learned my lesson. More
by Holland28
Employees Worked With
George Walker, Jack Harrell, Vu Tran, Denver Woods, Jon Dwyer, Gene Horne, Luke David, Damon Eacret
July 12, 2017
Quality and Outstanding Timely Services My service technician Vu Tran is just amazing. He is responsive and always provides me superior customer service when I bring my vehicle in for any a My service technician Vu Tran is just amazing. He is responsive and always provides me superior customer service when I bring my vehicle in for any and all services. This is the best experience I have had with any dealership and it's because of Vu. I can't say enough positive things about him and the quality of work This dealership does. More
by Cerenas13
Employees Worked With
Vu Tran
July 01, 2017
Great service. Great professions. Took my car to Tom Wood Volkswagen to get my battery replaced. They provided great service at a fair price. The prossionals working there like Vu make Took my car to Tom Wood Volkswagen to get my battery replaced. They provided great service at a fair price. The prossionals working there like Vu make me feel comfortable and confident. Great service and experience at a fair price. More
by Emily
Employees Worked With
Vu Tran
April 26, 2017
A+ service very nice guys , he know what he is talking about , i would definaly come back to see vu for my car service next time or oil change very nice guys , he know what he is talking about , i would definaly come back to see vu for my car service next time or oil change More
by billytruong
Employees Worked With
Vu Tran
April 21, 2017
They care Over the past 10 years, I've bought 2 cars from this dealership. They've had some management turnover during this time, but it's the service departme Over the past 10 years, I've bought 2 cars from this dealership. They've had some management turnover during this time, but it's the service department that keeps me coming back. The service team takes care of me. I even bring my non-VW cars to this service department. They get my vehicle in quickly, listen to my concerns, run thorough tests, and the pricing is usually better than fair. They don't nickel-and-dime me like previous dealerships have. John Maxwell, leadership author, writes that at the end of the day we all want to do business with those we know and like. I've been able to build some friendships with the sales and service team members. And we all want to go where everyone knows our name, right? More
by David Osborne
Employees Worked With
Joe Jacobson, Greg Suskovich, Vu Tran, Denver Woods, Jon Dwyer, Luke David
April 07, 2017
Helped me when they were booked! Jack and Vu provided excellent customer service. I didnt' have a scheduled appointment and I needed a tail light replaced, so that I wouldn't get stop Jack and Vu provided excellent customer service. I didnt' have a scheduled appointment and I needed a tail light replaced, so that I wouldn't get stopped on the highway. I no longer live in the area and the technicians were booked last Saturday afternoon. Vu fixed my tail light himself without an appointment and washed my car. He's helped me in the past and I always ask for him! Every employee that I came in contact with was pleasant. The sugar cookie was a plus! Thank you so much! More
by andersap
Employees Worked With
Jack Harrell, Vu Tran
March 28, 2017
Knowledgable service team I have a 2010 Jetta and everytime I need service Jon is extremely knowledgable and speedy with my service requests. He takes the time to explain every I have a 2010 Jetta and everytime I need service Jon is extremely knowledgable and speedy with my service requests. He takes the time to explain everything and tells you the truth. Cody was also my salesman in the beginning and was awesome! I feel like I got a very fair deal. More
by Jessicairene
Employees Worked With
Cody Cobb, Jon Dwyer
March 22, 2017
The entire team is fantastic! I have nothing but good things to say about Tom Wood Volkswagen. I bought my Jetta GLI just over a year ago. John Pittman was my sales person, and he I have nothing but good things to say about Tom Wood Volkswagen. I bought my Jetta GLI just over a year ago. John Pittman was my sales person, and he was fantastic. I came in today for a free car wash and fluid check. John saw me at the door and said "Daniel! How's it goin?". Keep in mind I haven't seen him in a year, and he remembered my name! When I originally worked with John, he took his time with me (I was very indecisive, as this was my first new car). I worked with him for 2 days, and at no point did I ever feel pressured to buy. By the end, he helped me pick out the perfect fit for me. 6 weeks after I picked up my car, I hit a pothole and blew out one of my tires. Because I purchased the wheel and tire insurance, I owed nothing. (If you live in Indiana, buy that insurance. It's worth every penny. You know our roads.) I dropped off my car during my lunch break. Gene Horne was the shuttle driver. He dropped me off at work, and even offered to pick me up when the repair was complete. For about the same price as I would have paid for a base model Ford Focus with none of the bells and whistles, I got a Jetta GLI with heated seats, heated mirrors, Apple CarPlay, a huge trunk, XM Radio and a backup camera with a huge LCD screen, a sunroof, sport mode transmission, HID headlights, etc. All of these features came standard. I didn't have to pay extra for anything. That's one of the many reasons I've recommended VW to all of my friends who are in the market for a new car. I can't recommend Volkswagen as a brand, or Tom Wood Volkswagen enough, especially John Pittman! The industry needs more sales people like him! More
by Danbrenn
Employees Worked With
John Pittman, Jon Dwyer, Gene Horne
March 20, 2017
I have had my car serviced by Jon for miles 1-250,000+ The fair billing, the working with my availability, honesty, great workmanship are some of the reasons I will only take all of my vehicles to Jon. The fair billing, the working with my availability, honesty, great workmanship are some of the reasons I will only take all of my vehicles to Jon. More
by Joshkelly3429
Employees Worked With
Jon Dwyer
March 18, 2017
Tom Wood VW I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out of their way to fix the problem and make sure I had a good experience. I absolutely did have a good experience, and it's entirely because of John and Joe. More
by Chris Camp
Employees Worked With
Joe Jacobson, Jon Dwyer
