Tom Wood Volkswagen - Service Center

Used Car Drama I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service t I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service technician found several other problems with my car. He said that they had recommended service to the previous owner. The service staff could not have been more helpful. The service tech (James) took time to show me exactly what needed to be repaired on my car to make it safe for my granddaughter to drive. They immediately offered me a loaner car. Jack Harrell took time to talk to the general manager to see if he could help with the repairs. He also recommended that I contact the general manager at the dealership where I purchased my car to see if they could help since I had purchased the car less than two weeks ago. My initial conversation with the dealership did not go well since I bought the car "as is". I was able to follow up with the general manager who was very willing to help me, and offered options to my service needs. When I returned to The Volkswagen dealership I found that they had already started the repairs on my car. I instantly thought that I would be responsible for the expense of all the repairs. That's when I was introduced to Sam and Joe. After explaining the entire situation to them, Joe instantly got on the phone with the general manager from the selling dealership and worked out a plan to help with the repairs on my car. WOW! I have never worked with a car dealership that went to so much effort to make sure that I was happy with the outcome of my service / purchase. They truly went the extra mile to put their customer first. What a great first impression. Thanks More

My Jeep Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready to go when I got there. The service was quick and high quality and is why I continue to return there even though I no longer own a VW. More

No problems! I got in on time. They were done before the estimated time I was told it would take and the cost was what was estimated. No complaints! I got in on time. They were done before the estimated time I was told it would take and the cost was what was estimated. No complaints! More

Efficient Friendly on time.They got me in and out without trying to sell me anything extra.the waiting area was clean and very comfortable.overall a very good e Friendly on time.They got me in and out without trying to sell me anything extra.the waiting area was clean and very comfortable.overall a very good experience More

My service was excellent My Service was quick and easy. Brought me to work Finished before expected time. Friendly staff. Cleaned car. Call to see if I was satisfied. Very h My Service was quick and easy. Brought me to work Finished before expected time. Friendly staff. Cleaned car. Call to see if I was satisfied. Very happy with service. More

Superior customer service We had some issues with a recently purchased vehicle. In lieu of our original salesperson who was not in today, he was absolutely wonderful. He dealt We had some issues with a recently purchased vehicle. In lieu of our original salesperson who was not in today, he was absolutely wonderful. He dealt with our problem with care and professionalism. We felt truly cared for at this dealership. More

Great service, great team! The moment I walked in to the service department Jack ofrrered to help me. All I wanted was regular maintenance but he treated me like it was the most The moment I walked in to the service department Jack ofrrered to help me. All I wanted was regular maintenance but he treated me like it was the most important thing in the world. That's the kind of service I like. I didn't expect to have my car vacuumed either. The nice men and women who did it worked as a team. I told them they didn't have to, but they did it anyway. Jack assured me that he wanted to make sure that I had an exceptional experience, and I did! The entire team was courteous and mad sure my wants and needs were met. I can always count on Jack to take care of me and my car. Jon, Vu, Luke, George and Cassidy are great to talk to and will answer all of your questions. In the rare instance that they don't know the answer, they will find it for you. My salesman came to make sure I am happy with my Jetta. I couldn't see myself going anywhere esle for service, VW or not. More