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Tom Wood Volkswagen - Service Center
Indianapolis, IN
112 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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112 Reviews of Tom Wood Volkswagen - Service Center
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June 06, 2019
Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More
by MRI girl
Employees Worked With
Jack Harrell
April 19, 2019
They reward repeat customers Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for re Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for repeat customers! More
by 2005 Audi A4
Employees Worked With
Jack Harrell
March 19, 2019
All around great experience Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interes Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interesting! Very knowledgeable! More
by The mileys
Employees Worked With
Jack Harrell
March 11, 2019
Unfriendly person Unfriendly personnel Brian Harrell or jack He asked me did you have the light on in the car I answer him yes And I say it is not hold more then Unfriendly personnel Brian Harrell or jack He asked me did you have the light on in the car I answer him yes And I say it is not hold more then 25 p So he say do you here any thing from the tire I answer him yes Then he asked me what was it I didn’t like his question and I say you should know by now I left him then I talked my best sales person in Tom wood VW his name is Rob Pucci He is the one take me to show me what was in the tire Brian Harrell Never offere me to see it Any way he was around me and Rob And told me to fix this will be $140 I say no I will take the tire and fix 25 min I left I fix it then back The I meet the service person his name is Shawn Todd Very nice and he complet the job More
by Hassanin
Employees Worked With
Jack Harrell, Rob Pucci
January 17, 2019
Saved me after dead battery Found a dead battery as I left work. Got a jump from a friend and showed up at Tom Wood VW 20 minutes before their service department closed. I left t Found a dead battery as I left work. Got a jump from a friend and showed up at Tom Wood VW 20 minutes before their service department closed. I left the car and they provided me transportation in 15 minutes! The next morning I had my car back by 11 AM with a fresh battery. Very impressed by the fast & friendly service. Thanks Tom Wood VW! You saved me in a time of need. More
by GTI fan
Employees Worked With
Jon Dwyer
December 21, 2018
Excellent Service Appointment Took my 2018 Passat in after hearing a mysterious rattle for a few weeks. My advisor Jack, explained that he would make sure my car was in the hands o Took my 2018 Passat in after hearing a mysterious rattle for a few weeks. My advisor Jack, explained that he would make sure my car was in the hands of his most experienced techs and that any issues would be diagnosed thoroughly and cared for immediately. Jack was upbeat, friendly (at 8a!!!) and committed to taking care of the problem which eased my anxiety from the start . After a short wait he returned and explained the issue, missed screws in the fender at the factory! Thanks to the keen eyes of the service staff - I was on my way, still loving my new GT. Thanks Jack! Happy Holidays! More
by ldrowland
Employees Worked With
Thanks Luke for scheduling me ASAP, Jack Harrell
October 23, 2018
Amazing Service Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointmen Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointment and replacing my windshield wiper blades. More
by Golfer guy
Employees Worked With
Jack Harrell
September 11, 2018
Great Service Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited! Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited! More
by Beetlegal01
Employees Worked With
Jack Harrell
August 24, 2018
Amazing work done at tom wood Can speak for other but my experience is awesome. They got my car back on the road better than before. Can not say enough for all the crew on the serv Can speak for other but my experience is awesome. They got my car back on the road better than before. Can not say enough for all the crew on the service More
by Vutran
Employees Worked With
George Walker, Jack Harrell, Vu Tran, Jon Dwyer, Gene Horne, Luke David
August 08, 2018
Car was not ready when I Picked up after call it was ready Very very disappointed once again the car needs where not completed as stated by the service manager who called and said it was ready for pick up Car Very very disappointed once again the car needs where not completed as stated by the service manager who called and said it was ready for pick up Car was not vacuumed after being serviced and the lot guy apologized before handing me keys that he forgot to clean it up. They could not find my keys when I came to pick up again truly dissspointing experience with the service department once again. More
by Margot123
Employees Worked With
Jacob in service department
