Tom Wood Volkswagen - Service Center

The service team is always upbeat and friendly. They are in communication with you about your vehicle throughout the whole process. in communication with you about your vehicle throughout the whole process. More

I would never buy another Volkswagen. The car is been unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles on it. More

Just moved to Indy & wasn’t sure about going there & once there realized your awesome! there realized your awesome! More

Quick and easy oil change and annual inspection with no Quick and easy oil change and annual inspection with no appointment required Quick and easy oil change and annual inspection with no appointment required More

Very friendly service, incredibly accommodating for family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy More

The people and service itself is good. BUT when I service my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple o my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple oil change. In the day, it took me, yes a female, 20-30 minutes. Thank God the lounge is comfortable and eating places are a quick walk. First time vacuuming and car wash wasn't done. More

No responses, had to call multiple time to check on vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle unde vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle under warranty but have to take time off work to drop off and pickup Vehicle. No loaners available. More

friendly staff, made it easy to get in and out with what i needed i needed More

Bought a car here. Service is painfully slow. 2-3 hours for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. More

Brought my car to Tom Wood Volkswagen because of a recall on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to p on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to pick up without updating me and giving me a heads up on Thursday. After I drove me car home and open up the car hood, guess what, they removed my battery cover without putting it back. We called Tom Wood, they said they will get back to me later, but haven’t heard back from them. I’m so disappointed. update 2 weeks later: Called them 3 times, every time they said they would call back for update, they Never did!!! Now, I finally figured out why my battery cover is gone. Tom Wood THREW AWAY my battery cover without telling me and offering me no compensation. Now I’ll have to buy a part that’s still holds up nicely before I bring my car to Tom Wood. I had never experienced such terrible service before!!! Please, if you have any other option, don’t get your service done at Tom Wood because they will steal your parts. More