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Tom Wood Volkswagen - Service Center

Indianapolis, IN

4.0
118 Reviews
Call Service Center (317) 705-7000

118 Reviews of Tom Wood Volkswagen - Service Center

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May 19, 2023

Charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The More

by Robert F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hope
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May 15, 2023

Fast friendly service from Xander. Good communication throughout the transaction. Dealt with issue in prompt manner. More

by jameskenjorski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
Report | Print
May 15, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Xander and hope to see you again at Tom Wood Volkswagen. Safe travels!

March 22, 2023

Tom Wood Team are genuine VW parts. Outstanding customer service!!Keep it up. Awesome Dealership! More

by EK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carlisle
Report | Print
Mar 22, 2023 -

Tom Wood Volkswagen responded

Thank you for your positive feedback on our service! We appreciate you and hope to see you again at Tom Wood Volkswagen!

March 21, 2023

Really enjoyed my time here! Everybody in the service department was excellent and helpful would definitely recommend coming here for anybody looking for exceptional service! More

by bbrown8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Brown, Nathan Gregg, Kent Golden
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Mar 21, 2023 -

Tom Wood Volkswagen responded

Thank you for leaving the Tom Wood Volkswagen service department a five-star review! See you next time.

February 04, 2023

Was told service would take 3 to 4 hours. Ended up at 5 1/2 hours. Engine code scanner was down then tech took lunch and my car sat. More

by rjhuelskamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager, Ryan Carlisle
Report | Print
Feb 06, 2023 -

Tom Wood Volkswagen responded

I am so sorry to hear that your service experience took longer than anticipated. We strive to deliver a timely and smooth process, and it's very disappointing to learn that we let you down. Your feedback is very valuable and we will be sure to take it into consideration so that we may improve moving forward. If there is anything else you'd like to share, please feel free to give me a call. Thank you, Nathan Gregg - Service Manager - (317) 705-7851

November 15, 2022

They are friendly, well informed efficient. They have specials which they make sure you receive. More

by bunny1907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
Report | Print
Nov 16, 2022 -

Tom Wood Volkswagen responded

We are delighted to receive your 5-star review! Thank you for working with us here at Tom Wood Volkswagen.

September 29, 2022

Love this place. Maintenance is finished on time or early! Buying new was a breeze. Ask for Ryan. More

by sshrock44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vu Tran
Report | Print
Sep 29, 2022 -

Tom Wood Volkswagen responded

Thank you for the 5-stars and shoutout to Ryan! All of us at Tom Wood Volkswagen hope to see you again in the future!

June 14, 2022

I have been using Tom Wood VW since 2004 and will not let any other mechanic work on my VW vehicles. Always get Great Service. More

by 1jmfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN
Report | Print
Jun 15, 2022 -

Tom Wood Volkswagen responded

Thank you so much for your continued loyalty for many many years! Our team here at Tom Wood Volkswagen thanks you for this great review and rating, and we look forward to seeing you next time!

May 19, 2022

This place is a mess. They have very few employees. I called many times, left several messages while working on my car and no one ever returned calls or answered my questi More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xander
Report | Print
May 22, 2022 -

Tom Wood Volkswagen responded

Mark - I want to apologize for our lack of communication. This is not the seamless service experience we strive to offer, and I am very sorry that we've let you down. Our team works hard to accommodate our guests, but it's clear we've missed the mark and will use this feedback to improve moving forward. I understand you feel discouraged from returning, but I would like the opportunity to make this right. Please consider giving me a call, and we can discuss your concerns. Thank you, Nathan Gregg - Service Manager - 317-705-7862

May 18, 2022

I brought my car in for service and the whole process was seamless. I was very pleased. More

by Mikinna King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xander
Report | Print
May 18, 2022 -

Tom Wood Volkswagen responded

Mikinna, Thank you so much for taking the time to give us your five stars. We're happy that you're happy and we look forward to seeing you at Tom Wood Volkswagen again next time!

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