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Tom Wood Volkswagen - Service Center
Indianapolis, IN
115 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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115 Reviews of Tom Wood Volkswagen - Service Center
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October 17, 2023
Usually I have great service at Tom Woods VW. I took my 2006 VW Beetle in for some service, oil change and determine why air bag sensor was on the dashboard. They determined it was the seat bel I took my 2006 VW Beetle in for some service, oil change and determine why air bag sensor was on the dashboard. They determined it was the seat belt buckle which they could not obtain the part to replace. After four days I called several times with no return call. Now I was calling several times a day with no update, the car was at the service department with no updates. I am sure I harassed enough but no response. I finally made a trip to the service in which all involved parties were gone. So on day ten I received my car. I took it to another place to have the windows retinted. They called soon after I dropped it off to say their was a serious oil leak. So I insisted they tow my car back to shop and found out yhe oil filter was not tightened. They made it sound like I should be grateful they paid the tow for something they did wrong. I am done with them and won't be back. More
by cbhamm1755
Employees Worked With
Harrison Cain
October 13, 2023
I just had service for my Atlast and Deja, the service representative was AMAZING! She communicated before, during and after my service and called me by name each time we interacted. I came in the next da representative was AMAZING! She communicated before, during and after my service and called me by name each time we interacted. I came in the next day as well and she remembered my name immediately. Very impressed by her and her customer service! More
by Kelly W.
Employees Worked With
Deja Williams
October 06, 2023
Brought car and keys to be reprogrammed after I was informed it would only take an hour. Two hours and 30 minutes later they were done on a job that should only take 30 mins. Arrived at 8:15am and chec informed it would only take an hour. Two hours and 30 minutes later they were done on a job that should only take 30 mins. Arrived at 8:15am and checked out at 10:59am. Their answer was the computers are running slow and the. Told by a different service advisor the first software download didn’t work! What ever time they suggest would advise you to allow much more time; otherwise you might find yourself canceling other appointments without much notice. More
by Aaron Batt
Employees Worked With
Deja
July 28, 2023
Tom woods prices for repairs are fair and beat the competition so next time you get a quote check Tom Wood there prices are fair thanks for your excellent service competition so next time you get a quote check Tom Wood there prices are fair thanks for your excellent service More
by sanders2957
Employees Worked With
Service department
June 10, 2023
Used to great service, this visit, not so much. Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. App Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. Appreciate being worked in, but if it's that long for a simple tire replacement, I feel like there's issues with that. Used to get a digital inspection with pictures and videos, didn't get that either. My TPMS light was on when leaving. Front tire pressures were low. Spare was low. Rear tires were high. Hope, my advisor was nice, but the overall experience was just eh. More
by Dublover
Employees Worked With
Hope
May 31, 2023
These good folks charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a Chrysler Crossfire. In checking what the usual charges are for this service on Hemmings and several o I think) to change one front wheel bearing on a Chrysler Crossfire. In checking what the usual charges are for this service on Hemmings and several other similar websites, I learned that I was charged about double what it should have been. Car was slightly damaged in the parking lot. Since it was minor, I ran it through my insurance and Traveler's will send them a bill. Asked them to put 33 psi in rear and 32 psi in front. The tire pressure warning light was on all the way back to my house. I checked the pressures myself and all 4 tires had about 38 psi. Way too much. This is an incompetent ripoff shop and I'll never be back. Don't subject yourself to this nightmare "business". More
by Robert F.
Employees Worked With
Hope
May 19, 2023
Charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The tire pressure warning light was on. I checked and all 4 tires, had 38 psi. Way too much. This is an incompetent ripoff shop and I'll never be back. Don't subject yourself to this nightmare "business". More
by Robert F.
Employees Worked With
Hope
