Tom Wood Volkswagen - Service Center

Awesome place and person. I would highly recommend this dealership. I came in without an appointment for a oil change. They got me in and out in about a half an hour and could not have been handled any b dealership. I came in without an appointment for a oil change. They got me in and out in about a half an hour and could not have been handled any better. We purchased our car here as well and both experiences have been awesome. Great job! More

Worst decision of our lives was to lease a Jetta from Tom Wood. Your service department at your VW is so bad it is almost comical. I just heard my wife get off the phone with one of your employees stating Wood. Your service department at your VW is so bad it is almost comical. I just heard my wife get off the phone with one of your employees stating that he had no idea that I had dropped her car off yesterday. The problem started last week when we dropped her car off last Thursday evening for them to put a new tire on her car as she hit a pothole. After all day of waiting to hear from them on Friday, we finally call and they state that the rim is bent, but to not worry, they put a full size spare on it. No, they put her donut back on, but told us it was safe to drive normally, only federal regulations demanded the sticker stating not to drive over 50mph. They told us that her rim would be straightened either by Monday or Tuesday at the latest. On Wednesday, we finally called and they stated that we could drop it off Thursday and pick it up on Friday. My wife had to work so I dropped it off yesterday. We finally call now to see if it is ready and they state they had no idea that they even had her car. I dropped it off inside the service station, gave the key to an employee, watched him pull it out of the guest parking spot and into the garage, and even asked for a shuttle service back to my house. They must have forgotten about me because after waiting over an hour, I called a friend to come pick me up. They looked me right in the face and said they would take care of it and then with me right next to my wife lied to her and said they had no idea that I had even dropped it off. What kind of bushleague operation are you people running. This is not the first situation. Not even six months after leasing her new Jetta, my wife and I brought it back to you guys multiple times complaining of a clicking sound coming from the steering column while driving. Each time they said they didn't hear anything and even went to blame it on my wife saying that "well women are known to have so many keys on their key rings that it is probably putting to much pressure on the ignition switch." My wife held up her key with only the Jetta key and her house key only. Finally, after I think the fourth time of taking off work, missed appointments, and inconvenience to us, you guys finally said that we were right, and that the ignition switch was faulty and needed to be replaced. I know that we take the oppurtunity to tell everybody we know not to do business with your establishment and how horrible to your customers you are. More often than not we are met with instant agreement from other wronged former customers of yours. Our lease is up in June and we look forward to the day when we will never have to enter into your establishment again. More