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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.5
403 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 403 reviews

May 19, 2022

This place is a mess. They have very few employees. I called many times, left several messages while working on my car and no one ever returned calls or answered my questi More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xander
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May 22, 2022 -

Tom Wood Volkswagen responded

Mark - I want to apologize for our lack of communication. This is not the seamless service experience we strive to offer, and I am very sorry that we've let you down. Our team works hard to accommodate our guests, but it's clear we've missed the mark and will use this feedback to improve moving forward. I understand you feel discouraged from returning, but I would like the opportunity to make this right. Please consider giving me a call, and we can discuss your concerns. Thank you, Nathan Gregg - Service Manager - 317-705-7862

May 18, 2022

I brought my car in for service and the whole process was seamless. I was very pleased. More

by Mikinna King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xander
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May 18, 2022 -

Tom Wood Volkswagen responded

Mikinna, Thank you so much for taking the time to give us your five stars. We're happy that you're happy and we look forward to seeing you at Tom Wood Volkswagen again next time!

May 18, 2022

I would give them a - 100. There is a warranty on my used 2016 Honda Civic A/C condenser. But the Honda dealership wanted to charge $1,750 on the A/C compressor that they said More

by Celia W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Carlisle
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May 22, 2022 -

Tom Wood Volkswagen responded

Celia, I'm sorry you were unhappy with our diagnostic fee and service recommendations. We run our business in our clients' best interest and it's disappointing that you feel differently. I will make a note of your concerns, but please be in touch if you'd like to discuss them directly. Thank you, Nathan Gregg - Service Manager - 317-705-7862

May 23, 2022 -

Celia W responded

Won't do any good to respond, I feel that you knew there was a problem with the car. And just passed it on to be someone else's problem. I have traded cars to dealerships and they checked the car out to see if there are any problems before giving a trade in value. 😡, and I thought your dealership was respectable, we have bought cars from Tom Wood before. But then that was 15 years ago, and still have the car.

April 09, 2022

Excellent service, professional people and honest conversations. My wife and I would definitely buy here again. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Harrell
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Apr 11, 2022 -

Tom Wood Volkswagen responded

Hi Andy - We are proud to have earned you and your wife's continued business and positive review! Thank you from all of us at Tom Wood Volkswagen and safe travels until we see you again.

March 23, 2022

John is the best. This is the second car he's sold me and I hope it isn't the last. No pressure. Not your cliche car salesman. He's a real car guy, not just some guy t More

by Danbrenn
Recommend Dealer
Yes
Employees Worked With
John Pittman
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Mar 23, 2022 -

Tom Wood Volkswagen responded

It's wonderful to hear that John's commitment to his craft shines through. Thank you so much for sharing and for taking your business to Tom Wood Volkswagen for a second time! We hope the new car exceeds expectations!

March 16, 2022

I had a recall that they got me in for quickly. Unfortunately the repair was not done correctly and I had to bring it back in a second time to get it looked at and fixed. They got me in quickly to More

by morgie418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
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Mar 21, 2022 -

Tom Wood Volkswagen responded

Morgie, we strive to deliver seamless and straightforward service, and I am sorry that this was not better reflected in your initial experience working with us. I assure you that we will use this feedback to improve our practices moving forward. With regard to the rest of your review, we appreciate you for giving us the chance to make things right. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Jennifer Poore - Service Manager - 317-705-7862

February 17, 2022

Clean, attentive, professional dealership in convenient location. . Professional, knowledgeable, efficient salesman who listens carefully to customers needs. More

by Wendyywolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Tom Wood Volkswagen responded

Thank you for taking the time to review us, Wendy! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Tom Wood Volkswagen team. Drive safely, and we hope to see you again down the road!

January 29, 2022

Disappointed my Atlas wasn't washed or vacuumed after oil change.. maybe i read the sign wrong. Love my Atlas R line. More

by j.kleyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 31, 2022 -

Tom Wood Volkswagen responded

Thank you for providing us with some input on your recent experience. It's disappointing that you didn't receive the service you were expecting, and I will discuss this input with my team. We always encourage our guests to make their expectations clear upfront so we can take the opportunity to meet them and exceed them. If there is anything more I can do for you at this juncture, I'm more than willing to take your call. Thank you, Jennifer Poore - Service Manager - 317-705-7862

January 07, 2022

They had excellent customer service, speedy, and great deals. I would recommend anyone for a car More

by Candicelb81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Jan 07, 2022 -

Tom Wood Volkswagen responded

Thank you for recommending Tom Wood Volkswagen, Candice! We are overjoyed to hear that you got into the right car at the right price. Safe travels!

January 01, 2022

Great dealership. They provide excellent service and are very nice to work with. They are my dealer of choice. They can’t be beat. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Gregg
Report | Print
Jan 01, 2022 -

Mark responded

Thank you for your service

Jan 01, 2022 -

Mark responded

Thank you Nathan

Jan 03, 2022 -

Tom Wood Volkswagen responded

Thank you for taking the time to share, Mark! We are thrilled to hear that you had such a successful service experience working with Nathan and the Tom Wood Volkswagen team. Drive safely, and we hope to see you back again down the road!

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