Back

Tom Wood Volkswagen

Indianapolis, IN

4.5
403 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
Contact Dealership

4545 E 96th St

Indianapolis, IN

46240

Directions

By Type

Showing 403 reviews

February 09, 2023

Jordan is straightforward and is willing to work with you to get a deal done! Highly recommend him to anyone seeking a trustworthy salesperson More

by PA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! Hearing that Jordan delivered such a successful purchase experience made our day. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Tom Wood Volkswagen!

February 05, 2023

Josh was great. I didn't buy anything this time, but I will be back. More

by Kerri_82170
Recommend Dealer
Yes
Employees Worked With
Josh Hedges
Feb 06, 2023 -

Tom Wood Volkswagen responded

Thanks for the review, Kerri! We are looking forward to seeing you again at Tom Wood Volkswagen!

February 04, 2023

Was told service would take 3 to 4 hours. Ended up at 5 1/2 hours. Engine code scanner was down then tech took lunch and my car sat. More

by rjhuelskamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager, Ryan Carlisle
Feb 06, 2023 -

Tom Wood Volkswagen responded

I am so sorry to hear that your service experience took longer than anticipated. We strive to deliver a timely and smooth process, and it's very disappointing to learn that we let you down. Your feedback is very valuable and we will be sure to take it into consideration so that we may improve moving forward. If there is anything else you'd like to share, please feel free to give me a call. Thank you, Nathan Gregg - Service Manager - (317) 705-7851

February 03, 2023

Tom Wood’s dealers have made it simple to acquire and maintain a good quality vehicle. Josh was very helpful & made quick work of buying out my lease. More

by emilyswain12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary, Josh Hedges
Feb 03, 2023 -

Tom Wood Volkswagen responded

Here at Tom Wood Volkswagen, customer satisfaction is our #1 priority. We always do what is best for our customers. We are glad to hear you enjoyed your experience working with Josh, and it was a pleasure having you at the dealership. We appreciate your review!

February 02, 2023

Thankful we had Josh there to help us and answer all our questions. He was an honest guy and enjoyed working with him! More

by Bennettmhaley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hedges
Feb 03, 2023 -

Tom Wood Volkswagen responded

We are glad to hear that you felt taken care of by Josh. He and the team appreciate your support. Thanks for working with us!

February 02, 2023

Josh was amazing to work with and made it an easy experience. He didn't make me feel comfortable. More

by livingthelife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hedges
Feb 02, 2023 -

Tom Wood Volkswagen responded

It is great to hear that Josh made your purchasing experience comfortable and easy! Thank you for working with us here at Tom Wood Volkswagen.

February 02, 2023

Josh was an amazing salesperson! We originally test drove a used car and decided we ended up wanting to buy new. He let us test drive and look at multiple vehicles, compared pros/con More

by HAnten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hedges
Feb 02, 2023 -

Tom Wood Volkswagen responded

Thank you so much for taking the time to share your excellent purchasing experience with Josh! All of us at Tom Wood Volkswagen truly appreciate your feedback and wish you many safe miles in your new ride!

January 31, 2023

Both Jordan and the entire Tom Wood Volkswagen team were great to work with when purchasing our 2018 Beatle. More

by Tom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Tom Wood Volkswagen responded

Thank you for this awesome review of Tom Wood Volkswagen! Jordan will appreciate the shoutout. We hope you are enjoying your Beatle!

January 30, 2023

Pleasant and extremely helpful very good car shopping experience. Would definitely come back to shop again More

by Ginaf54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Tom Wood Volkswagen responded

This is the kind of feedback we strive for at Tom Wood Volkswagen. Thank you for sharing your experience, Gina! We look forward to your next visit.

January 25, 2023

Easy fast great service thanks guys for the new vehicle I will be back again. More

by natejs30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demico Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Smith, Josh Hedges
Jan 26, 2023 -

Tom Wood Volkswagen responded

We are delighted to hear that our sales team has earned your loyal business. Thank you for working with the Tom Wood Volkswagen team. Until next time!

...
6
...