Tom Wood Volkswagen

Experience with atom Wood VW Bought car back in October , everything was perfect as Alex helped with the entire process and answered all questions I had truthfully and honestly. G Bought car back in October , everything was perfect as Alex helped with the entire process and answered all questions I had truthfully and honestly. Great experience dealin with him and would recommend him to anyone. More

New Passat to replace TDI Jetta My wife and I were looking for a replacement vehicle for her TDI Jetta recently. She loves her Jetta but we can't pass up the value of the buy-back in My wife and I were looking for a replacement vehicle for her TDI Jetta recently. She loves her Jetta but we can't pass up the value of the buy-back in the wake of the emissions issue. The experience at Tom Wood was excellent and John Pittman and Bruce Watts were wonderful to work with. My wife knew exactly what she wanted and John was friendly and respectful throughout our buying experience. They didn't have the car we wanted on their lot so Bruce quickly went to work and found one that day. This was our first time buying a vehicle from Tom Wood, but after numerous issues with the dealership in Lafayette, we had been to Tom Wood a few times for service and have no complaints there either. I recommend Tom Wood Volkswagen for anyone in the Central Indiana area looking for a nice, trustworthy dealership. More

Got exactly what I wanted Brian Carlson got me the exact car I wanted and delivered a perfect purchase experience, and Sam Trezzo had all the signature docs ready for a timely Brian Carlson got me the exact car I wanted and delivered a perfect purchase experience, and Sam Trezzo had all the signature docs ready for a timely delivery. Great job!! More

Great customer service!!! John Pittman does a great job at making you feel comfortable with your purchase. He is friendly, honest, trustworthy, and has a low pressure approach John Pittman does a great job at making you feel comfortable with your purchase. He is friendly, honest, trustworthy, and has a low pressure approach in selling! He genuinely cares about the customer and what they are looking for in a car. I can say first hand that this dealership goes above and beyond for customers in there sales and service dept. thumbs up to my service adviser Jack Harrell! More

Great dealership!!! I bought my new chrysler 200 2015 from them and I love this ride. Kenny is one their best salesman He took good care me. Got a lifetime free car wash I bought my new chrysler 200 2015 from them and I love this ride. Kenny is one their best salesman He took good care me. Got a lifetime free car wash and free first oil change. I definitely recommend this place to anyone looking for a new car!!! More

Happy Wife Happy Life My husband texted me to meet him here to cosign some papers so we could get him a newer car. Not a problem. While we were signing, we off-handedly men My husband texted me to meet him here to cosign some papers so we could get him a newer car. Not a problem. While we were signing, we off-handedly mentioned how dirty my vehicle is, Brian immediately offered to run it through the car wash. Are you kidding me? Here are my keys! Thanks Brian! More

Transparent, efficient sales From my online inquiry to driving the car off of the dealer lot, Brian was an excellent help and was truly focused on my satisfaction as a customer. H From my online inquiry to driving the car off of the dealer lot, Brian was an excellent help and was truly focused on my satisfaction as a customer. He did an excellent job informing me of all available options to really fit my needs, and went more than out of his way to satisfy me as a customer. Well done! More

Excellent salesman and sesrvice My wife and I stopped into Tom Wood Volkswagen one evening shopping for a used car, since her car had some engine issues and we were trying to weigh o My wife and I stopped into Tom Wood Volkswagen one evening shopping for a used car, since her car had some engine issues and we were trying to weigh our options. Our criteria was pretty specific, and it was toward the end of day, but our salesman was very patient and honest with us. He really made me feel like our concerns and trying to find the right fit for us, were greater than trying to make a sale and I greatly appreciate that. If you stop in, Brian Carlson was very helpful and great to work with. More

Fast and Easy Buying Experience I was in the market for a Volkswagen GTI and found one on the Tom Wood website. Requested more information that evening, and also called the dealer in I was in the market for a Volkswagen GTI and found one on the Tom Wood website. Requested more information that evening, and also called the dealer in the morning. Brian Carlson took care of me! Great service, quick responses, and very professional. Purchased the car and made it out of the dealer in record time. A great experience overall. More

Unexpected but Exciting Vehicle Purchase I have been a customer at Tom Wood Volkswagen for the past year. I would get my car serviced here at the dealership. The experiences with getting my c I have been a customer at Tom Wood Volkswagen for the past year. I would get my car serviced here at the dealership. The experiences with getting my car serviced were always pleasant and easy going. A few weeks ago I took my beetle in to be checked on. They did a diagnosis of it and long story short, I needed to get a new car. I had the decision to either put money into fixing my old car; it was going to cost more than what I owed. Or get a new car that was up to date and had absolutely no issues. I decided to see about getting a new car. From there I was introduced to my sales person, Brian and he was awesome to work with. I was still upset from the news about my old car, so at first I wasn't so easy to work with. I let Brian know about my concerns and also told him that I was in the process of trying to get a home. Brian took everything into consideration and showed me several options, he answered all my questions and didn't mind going back and forth with me during negotiation. I did not feel pressured or uncomfortable while trying to make a decision. I truly felt like Brian was more concerned about helping me out, than he was with making a sale. He even gave me advice and ideas about buying a home. Brian has a very easy going personality that actually made this stressful situation fun. Also all of the staff at Tom Wood were great. Everyone that I talked to and did business with were pretty cool. Like I said I actually started to have fun while I was there. I feel like I got the best deal I absolutely could of gotten. More