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Tom Wood Volkswagen
Indianapolis, IN
403 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 403 reviews
July 10, 2023
The dealer was patient and took the time to get me comfortable with my first car purchase. He was extremely knowledgeable about all the car feature specifics and differences at each trim level. Defini comfortable with my first car purchase. He was extremely knowledgeable about all the car feature specifics and differences at each trim level. Definitely recommend Stephan and Tom Wood VW. More
by firsttimebuyer
Employees Worked With
July 08, 2023
Stephan Pavicic is an outstanding salesperson who truly cares about his customers. From the moment we walked into the dealership, he went above and beyond to provide us with exceptional service. Not only d cares about his customers. From the moment we walked into the dealership, he went above and beyond to provide us with exceptional service. Not only did he assist us in finding the perfect vehicle, but he also made sure to follow up with us a couple of weeks after our purchase to ensure our continued satisfaction. Overall, our experience with Stephan Pavicic was exceptional. He exemplifies what it means to be a top-notch salesperson, and his commitment to customer satisfaction is truly praiseworthy. We highly recommend him to anyone in search of a caring and knowledgeable sales professional. More
by Kjmags04
Employees Worked With
June 10, 2023
Used to great service, this visit, not so much. Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. App Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. Appreciate being worked in, but if it's that long for a simple tire replacement, I feel like there's issues with that. Used to get a digital inspection with pictures and videos, didn't get that either. My TPMS light was on when leaving. Front tire pressures were low. Spare was low. Rear tires were high. Hope, my advisor was nice, but the overall experience was just eh. More
by Dublover
Employees Worked With
Hope
May 31, 2023
These good folks charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a Chrysler Crossfire. In checking what the usual charges are for this service on Hemmings and several o I think) to change one front wheel bearing on a Chrysler Crossfire. In checking what the usual charges are for this service on Hemmings and several other similar websites, I learned that I was charged about double what it should have been. Car was slightly damaged in the parking lot. Since it was minor, I ran it through my insurance and Traveler's will send them a bill. Asked them to put 33 psi in rear and 32 psi in front. The tire pressure warning light was on all the way back to my house. I checked the pressures myself and all 4 tires had about 38 psi. Way too much. This is an incompetent ripoff shop and I'll never be back. Don't subject yourself to this nightmare "business". More
by Robert F.
Employees Worked With
Hope
May 24, 2023
I've been with them 18 years. I just bought my 3rd car from this dealership. They have amazing service and beautiful cars! I count on volkswagen for all my auto needs! I just bought my 3rd car from this dealership. They have amazing service and beautiful cars! I count on volkswagen for all my auto needs! More
by ecamacho.2820
May 23, 2023
I had a great experience buying my car with the help of Jordan, they even stayed late so we could go through the financing and paperwork process. Jordan, they even stayed late so we could go through the financing and paperwork process. More
by Jasmine.fry82
Employees Worked With
May 19, 2023
Charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The tire pressure warning light was on. I checked and all 4 tires, had 38 psi. Way too much. This is an incompetent ripoff shop and I'll never be back. Don't subject yourself to this nightmare "business". More
by Robert F.
Employees Worked With
Hope
May 14, 2023
Great experience! Everyone was wonderful! Easy process! Straight forward. Would definitely recommend to family and friends! Everyone was wonderful! Easy process! Straight forward. Would definitely recommend to family and friends! More
by tlaesch427
May 13, 2023
We were very pleased with our experience. Jordan was very knowledgeable and helpful and we were able to find my wife a car that she absolutely loves. Jordan was very knowledgeable and helpful and we were able to find my wife a car that she absolutely loves. More
by Cory
Employees Worked With
