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Tom Wood Volkswagen

Indianapolis, IN

4.5
403 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 403 reviews

July 28, 2017

Great Experience! Everyone in the dealership was, and is always, extremely helpful during this process! Kenny and Brian helped me find the best car and deal for me! More

by Emma Hass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, Kenny Scott
Jul 29, 2017 -

Tom Wood Volkswagen responded

Thank you for the great comments! When it comes to providing an exceptional customer experience, Brian and Kenny definitely have it down pat. Not only listening to the concerns and needs of our guests, but also seeing that those concerns are considered during the car shopping experience. Congratulations on your purchase and thank you for being a part of the Tom Wood Family!

July 25, 2017

I am buying a car TODAY! At the end of the day my mission was accomplished of buying a car. Brian helped me out as much as he could with the cost. Alex followed me home in my More

by Ms. Parker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, Alex Green
Aug 17, 2017 -

Tom Wood Volkswagen responded

Thank you so much! Our team is dedicated to providing an exceptional visit for all of our guests, so we appreciate hearing that you continue to enjoy our team. Congratulations on your newest addition and thank you for taking the time to give us your feedback!

July 25, 2017

Great service! Excellent service. Very accommodating. We test drove several vehicles to find the one that fit right. John was great to work with. I would recommend T More

by Acbz28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pittman
July 24, 2017

Great service, great team! The moment I walked in to the service department Jack ofrrered to help me. All I wanted was regular maintenance but he treated me like it was the most More

by Jetta2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jacobson, John Pittman, Allen Gooch, Jack Harrell
July 20, 2017

Terrific experience Brian Carlson from tom wood Volkswagen, was an excellent person to buy a car from. He was patient, knowledgeable, and ever so helpful while going thro More

by Joyce A Dodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, Allen Gooch, John Hiatt
Jul 20, 2017 -

Tom Wood Volkswagen responded

Thank you so much! Our team is dedicated to providing an exceptional visit for all of our guests, so we appreciate hearing that you continue to enjoy our team. Congratulations on your newest addition and thank you for taking the time to give us your feedback!

July 16, 2017

Regular maintenance Very helpful even though we came in after hours to pick up car! Thank you! I will always come back to this dealership. I love the atmosphere and the More

by Momo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denver Woods
Aug 17, 2017 -

Tom Wood Volkswagen responded

Thank you so much! Our team is dedicated to providing an exceptional visit for all of our guests, so we appreciate hearing that you continue to enjoy our team. Congratulations on your newest addition and thank you for taking the time to give us your feedback!

July 14, 2017

Tom Wood Volkswagen Service Experience A lot of times people don't like to take their car to the dealer for service because they think it will cost too much. I will say that my experience i More

by Holland28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Walker, Jack Harrell, Vu Tran, Denver Woods, Jon Dwyer, Gene Horne, Luke David, Damon Eacret
Jul 15, 2017 -

Tom Wood Volkswagen responded

Thank you so much! We always aim to help our guests in whatever ways we can and it's very exciting to hear when our guests enjoy their time with us. We look forward to helping you again!

July 12, 2017

Quality and Outstanding Timely Services My service technician Vu Tran is just amazing. He is responsive and always provides me superior customer service when I bring my vehicle in for any a More

by Cerenas13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vu Tran
Jul 15, 2017 -

Tom Wood Volkswagen responded

Thank you so much! Our team (and Vu is definitely one of our best) are all dedicated to providing an exceptional visit to each of our guests, so we appreciate hearing that you continue to enjoy our team. We strive to treat each customer as an honored guest in our home, thank you for taking the time to give us your feedback! - GM Joe

July 11, 2017

Purchase of new VW Golf R. What a car! I had super service during this purchase. I enjoyed the interactions with the sales team and feel like I got a fair deal. I wasn't planning on buying More

by Jim R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Watts, John Pittman, John Hiatt
Jul 15, 2017 -

Tom Wood Volkswagen responded

Thank you for the wonderful comments! Johnny R earned that nick name through hard work, dedication and becoming one of the foremost experts on the GOLF R in the US. It's definitely important to us that our customers feel like a part of the family, so it was a real pleasure to answer your questions; helping you get the information you needed to make the correct decision. If there's ever anything further we can do, please don't hesitate to let us know and we'll be happy to assist. Congratulations on your newest addition and welcome to the Tom Wood Family!- GM Joe

July 09, 2017

Great Job Highly Recommend A+. John Hiatt and Brian Carlson went the extra mile. Tom Wood VW is very easy to work with to get your deal done. More

by bogusotis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, John Hiatt
Jul 15, 2017 -

Tom Wood Volkswagen responded

Thank you for the great comments! When it comes to providing an exceptional customer experience, Brian Carlson as well as John Hiatt have it down pat. Not only listening to the concerns and needs of our guests, but also seeing that those concerns are considered during the car shopping experience. Congratulations on your purchase and thank you for being a part of the Tom Wood Family!

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