Tom Wood Volkswagen

Used Car Drama I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service t I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service technician found several other problems with my car. He said that they had recommended service to the previous owner. The service staff could not have been more helpful. The service tech (James) took time to show me exactly what needed to be repaired on my car to make it safe for my granddaughter to drive. They immediately offered me a loaner car. Jack Harrell took time to talk to the general manager to see if he could help with the repairs. He also recommended that I contact the general manager at the dealership where I purchased my car to see if they could help since I had purchased the car less than two weeks ago. My initial conversation with the dealership did not go well since I bought the car "as is". I was able to follow up with the general manager who was very willing to help me, and offered options to my service needs. When I returned to The Volkswagen dealership I found that they had already started the repairs on my car. I instantly thought that I would be responsible for the expense of all the repairs. That's when I was introduced to Sam and Joe. After explaining the entire situation to them, Joe instantly got on the phone with the general manager from the selling dealership and worked out a plan to help with the repairs on my car. WOW! I have never worked with a car dealership that went to so much effort to make sure that I was happy with the outcome of my service / purchase. They truly went the extra mile to put their customer first. What a great first impression. Thanks More

2017 CPO VW Touareg Kasey and Stephan were very helpful in my purchase. I found the vehicle online and they did a great job negotiating a deal over the phone as I live in Kasey and Stephan were very helpful in my purchase. I found the vehicle online and they did a great job negotiating a deal over the phone as I live in Illinois. In the date of purchase the car was detailed and ready for delivery, and all the paperwork was arranged to get me in and out in short order. Overall a great experience working with them. More

TW Volkswagen on 96th Street, Indianapolis - Outstanding! I purchased a new 2018 VW Tuareg SEL 4Motion at Tom Wood Volkswagen, and my buyer experience was fantastic. Kenny Scott, who processed the sales or I purchased a new 2018 VW Tuareg SEL 4Motion at Tom Wood Volkswagen, and my buyer experience was fantastic. Kenny Scott, who processed the sales order, who gave me a tour of the Tom Wood VW facility, who explained all the features of the new car, and who handed me the keys to my new ride, he did a phenomenal job. Sam Trezzo, from Tom Wood Financial Services, what a pleasure to sit down with this gentleman, and go through the paperwork. Couldn't have ask for anyone better. Last but not least, Joe Jacobson, General Manager at Tom Wood Volkswagen. We all know that leadership is (also) responsible for the success of a company, or in this particular case, the success of a car dealership. The Tom Wood Volkswagen dealership is the cleanest, and most organized dealership I have "ever" seen. From the show floor, to the maintenance shop, to the body shop (for minor repairs), simply top notch. The employees at Tom Wood Volkswagen seem to have fun working for Joe, which is reflected in their positive attitude, and falls back to great leadership! More

VW Golf Gti The folks at Tom Wood VW were committed to my satisfaction. I was very happy with the way the transaction worked out. I enjoyed Stephan to work with. The folks at Tom Wood VW were committed to my satisfaction. I was very happy with the way the transaction worked out. I enjoyed Stephan to work with. More

Phenomenal Overall! I appreciate my experience. Alex was extremely patient with me and my daughter.... lol! Both Alex & Brian went above and beyond to ensure my satisfac I appreciate my experience. Alex was extremely patient with me and my daughter.... lol! Both Alex & Brian went above and beyond to ensure my satisfaction with the vehicle I chose to purchase. I will definitely recommend them to others in their car searches! Jack has been my go to guy in the service department for a while now! He is always cheerful and explains the service side well. My son bought a used Jetta because he saw how well I was treated when I came in, and now he brings his car in to Jack as well. What a delight to know Tom Wood Volkswagen has such a phenomenal team!!! More

My Jeep Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready to go when I got there. The service was quick and high quality and is why I continue to return there even though I no longer own a VW. More