Tom Wood Volkswagen

Awful customer service Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable fr Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable from Volkswagen. More

Excellent customer services I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. More

Tiguan lease I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also able to have the car detailed while we worked with Brian in finance. The new car was ready when we were finished with financing and we were able to drive home in the new car. More

Great Experience with Stephan My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed and comfortable. I am a first time car buyer and he answered all of our questions and guided us through the entire process effortlessly and efficiently. We did not feel pressured to purchase a car which is what made our expierence that much better. You can really tell how much he cares and loves what he does. My fiancé had such a great time he is looking to purchase a car from Stephan as well. We highly recommend Volkswagen and everyone involved the process was amazing! More

Car purchase Brian and Chris were polite and patient. They were very professional. They worked as a team and made you feel welcomed as soon as you walked in the lo Brian and Chris were polite and patient. They were very professional. They worked as a team and made you feel welcomed as soon as you walked in the lobby. More

Easy in, easy out Was able to customize a vehicle with the help of the sales crew, prep the vehicle, and arrange a fair trade for my old car in under 48 hours. Very ho Was able to customize a vehicle with the help of the sales crew, prep the vehicle, and arrange a fair trade for my old car in under 48 hours. Very honest guys and little pressure to spend. More

Great experience with great employees This dealership was great on its own but the staff made it even better. They are extremely kind and want to make your purchasing experience the best t This dealership was great on its own but the staff made it even better. They are extremely kind and want to make your purchasing experience the best they possibly can. Our sales guy, Stephan Pavicic, was one of the best sales guy we have come across. More

Excellent experience buying a used car Dealership personnel scheduled a test drive, were knowledgeable and treated us with respect. Rob, the salesman knew when to be quiet and stop selling Dealership personnel scheduled a test drive, were knowledgeable and treated us with respect. Rob, the salesman knew when to be quiet and stop selling and to treat us as adults. Finance Manager Brian, did not engage in hard sell and maintained a sense of humor at 10:00 pm. More

Outstanding customer care My wife and I are from Wisconsin, our daughter Nicole lives here in Indianapolis. Our daughter purchased two Volkswagens from Tom Wood VW. We have bee My wife and I are from Wisconsin, our daughter Nicole lives here in Indianapolis. Our daughter purchased two Volkswagens from Tom Wood VW. We have been so impressed with the customer support from Service Advisor Jack Harrell, for our daughter, that we decided to purchase our new Volkswagen from Tom Wood VW instead of our local dealer in Wisconsin. Jack truly treats our daughter as one of his, and truly cares for her safety. This gives us peace of mind being 400 miles away, We trust Jack to take the very best care of Nicole. This dealership has the most outstanding positive attitude that we have experienced in a long time. John Pittman was excellent in showing all of the car features, and working hard on our trade in value. Many thanks to Jack, John, Sam and Joe for making our day special and becoming a part of the VW family. The receptionist, who's name we fail to remember, made us feel comfortable the minute we walked through the front doors, We thank you so much, and apologize for not remembering your first name, sorry! More