Tom Wood Volkswagen

Experience By far the best dealership I’ve purchased a car from in my lifetime. Jim was great to work with and truly impressed with his knowledge of the differ By far the best dealership I’ve purchased a car from in my lifetime. Jim was great to work with and truly impressed with his knowledge of the different models and stability. Really allowed me time to decide which vehicle best fit my needs. Opportunity to be better would be in the Finance communication/meeting. Not as clear and thorough. Forgot that persons name. More

Takin care of my bug Took my VW bug in for its 80 K check up. The dealership got me in and out in short time and their driver took me to my office and pick me up when the Took my VW bug in for its 80 K check up. The dealership got me in and out in short time and their driver took me to my office and pick me up when the car was ready. Very easy to do business with. More

Excellent Express Service. I had excellent service for an express oil change, they provided photos for some cracked boots in my suspension system. The only glitch was that a ser I had excellent service for an express oil change, they provided photos for some cracked boots in my suspension system. The only glitch was that a service technician mistakenly entered another customer’s diagnosis on my ticket, and it was added to my estimate for repairs. A training opportunity for the service technician. :) More

Totally Satisfied I worked with Vu, my service advisor, again and felt very comfortable with his advise and suggestions on service and parts required. I can’t say enou I worked with Vu, my service advisor, again and felt very comfortable with his advise and suggestions on service and parts required. I can’t say enough good things about Vu and the quality customer service I receive at Tom Wood Volkswagen. More

Excellent Service After a less than stellar experience at another local car dealership, I walked into Tom Wood Volkswagon distrusting and unexcited. That quickly change After a less than stellar experience at another local car dealership, I walked into Tom Wood Volkswagon distrusting and unexcited. That quickly changed to impressed and excited! John Pittman was great to work with! And within the first 25 minutes of my visit, the General Manager(Antonio) came by to introduce himself. That was a nice touch. After my purchase, he also made sure to say goodbye and ensure that I was happy and everything went smoothly. That kind of customer service is so nice to experience! The dealership is so nice and clean, it looks new! Everybody I encountered was very nice, upfront, easy to talk to. Brian in finance was alot of fun and you can tell very knowledgeable. John is definitely someone I would buy a car from again and I will be recommending him and this dealership! Thanks, Tom Wood! I'm really excited about my new Jetta! More

Lease to buy Well, they helped me get in a car at interest, high payments & a 6 year term. I thank them but I think dealerships & banks take advantage of people wh Well, they helped me get in a car at interest, high payments & a 6 year term. I thank them but I think dealerships & banks take advantage of people who had/have struggles & are trying rebuild their financial life. More

Best car buying experience Great experience, great price, no pressure... Michael Garton was extremely patient and helpful. Our experience when making a decision to purchase a ca Great experience, great price, no pressure... Michael Garton was extremely patient and helpful. Our experience when making a decision to purchase a car from them surpassed our expectation. More

Excellent Atlas Purchase Thank you to the team led by Antonio. Put customer first. I will return in the future for a second automobile. I recommend highly to any interested Thank you to the team led by Antonio. Put customer first. I will return in the future for a second automobile. I recommend highly to any interested car buyer - they won't be beat. More

Don't expect service after the sale Purchased a pre-owned Lexus on 12/2/17 at the Tom Wood VW dealership in Indianapolis. After negotiating a price (which was not easy since they totally Purchased a pre-owned Lexus on 12/2/17 at the Tom Wood VW dealership in Indianapolis. After negotiating a price (which was not easy since they totally valued my trade incorrectly - originally as a Tacoma access cab versus Tacoma double cab - about a $4k difference), I opted out of trading my vehicle and purchased the Lexus out right. Be wary of the finance office...they attempt to sell all sorts of add-ons and charge a $140 "loan processing fee." In addition to this, the dealer charges a $160 fee for DMV Nationwide (title work)...AND (yes, another AND) $199 documentation fee. This is roughly $500 in fees. After complaining about the $160 "DMV Nationwide" fee, a manager deducted that price from the vehicle (but it still shows as a charge in paperwork). My main gripe here is when it came to paying taxes and registration. The company they use (and charge their customers for) has incorrect information and forms. The form they gave me to complete back in my home state of Missouri was outdated by over a year. I sent several emails to my Salesperson, Matt Weiper and Finance guy, Brian Carlson with NO replies. Only after contacting Anthony, the sales manager, did I receive a call from Brian and he was actually reading my email over the phone with me...so it was a complete waste of my time where I simply had to explain I was contacting them to get an update on when my plates would arrive and that I was also overcharged for City taxes (required for St. Louis). He said he would get back to me...and he did, but by email and he copied his manager along with the operations manager of the dealership, Josh Petree. I replied to this email but never heard back from ANY of the gentlemen copied in the email. After submitting yet another document required (and only discovered by me taking a VERY proactive stand with this transaction), I asked for an update or estimate of time on plate arrival. I never received a response via email or multiple voice messages. I called the operations manager and he responded but did not have a resolution time...however he assured me that he would look into it and let me know...which he did and by this time, I was preparing a road trip from St. Louis to east coast with expired tags. We are now now in the 1st week of February (car purchased 12/2/17). Josh, the operations manager calls to tell me that DMV Nationwide was putting a rush and would send my plates to my home but that they would likely arrive later in the week (after I would already be on my trip). The plates were not delivered until 2/13/18. 50 business days (and yes, I took out Christmas day and New Year's day). My frustration with the folks at Tom Wood VW wasn't so much the amount of time to receive my plates (and refund for taxes that were overpaid), it was the lack of concern and communication. I never again spoke with my salesperson even after multiple emails that went unanswered and voice messages. I do not recommend doing business with these folks...in all my years of buying cars (and lots of them), this is by far the worst transaction ever. More

Key replacement Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to have done this November, but never did. More