Tom Wood Volkswagen

Worst Car Buying Experience Ever! For starters, I called ahead and told the sales person that I would be driving in from out of state to see a specific vehicle and to confirm it's avai For starters, I called ahead and told the sales person that I would be driving in from out of state to see a specific vehicle and to confirm it's availability. I told him exactly what time I would be there. He told me he would have the vehicle cleaned up and sitting out front when I got there....awesome! However, when I arrived the car was dirty. When I got in the car and started it up, the check engine light came on, the low tire pressure light was on, the low fuel light was on stating that it had 10 miles until empty. I know I should have walked away then. However, it was the car I wanted and it had low mileage and they agreed to take care of any / all issues that the car had before I purchased it. The following week I told them, again, precisely when I would be there to pick up the vehicle, I had no trade, and I would be writing them a check for the vehicle. When I got there, the dealership was dead and I still had to wait nearly 2 hours to complete the paperwork. One of the agreements of the purchase was that they would perform an alignment on the vehicle prior to me picking it up. I picked it up drove it 200 miles directly to my local VW dealership for them to look it over and I was told it was out of alignment and that, according to the computer, the Diesel emissions repair had not been completed. I contacted VW, They also confirmed that in their system, it appeared the emission recall was still outstanding. As it turns out Tom Wood decided to take their time entering the recall information in the system. When I asked about the alignment issue, I was told it was performed and I must of hit a pot hole or curb if it was out of alignment.....Wow! Customer service at its finest! Now 5 weeks later, I finally received the title and the paperwork and a form is missing. I called the dealership while I waited at DMV for them to complete the form and send it back to me so I could finally complete this awful process and be done with Tom Wood for good. After 2 hours of waiting I called the dealership back and they said they had not even looked at the form yet as they were "busy". Then they informed me that they were closing out the month so "they would get to it sometime today". This form literally asks for the amount paid for the car and a signature. That is it and they refused to move it up in the queue even though it was their mistake not to send the form in the first place and, not to mention, I was standing at the DMV waiting on the document. On another note, the GM from the dealership (Kent Golden) has not responded to even 1 of my numerous emails asking for their help procuring a part that was missing from the vehicle at time of purchase. I have owned an obscene amount of vehicles over the years and have purchased them from numerous dealerships across the country and I have never been treated with so little respect and with a complete lack of concern over the importance of my time or my needs as a customer. Their follow through has been dismal. I truly don't know how they stay in business.. More

Had been working with Johnny Pittman since July on getting a new R-line Atlas. Stopped in yesterday and we had excellent service and was finally able to make it happen. Love my new SUV getting a new R-line Atlas. Stopped in yesterday and we had excellent service and was finally able to make it happen. Love my new SUV More

Pushed expensive repairs on us with little communication. I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and commun I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and communicated via text that close to $4K in repairs and parts were needed. We did not have any opportunity to negotiate for after-market parts or ask which parts were absolutely necessary. We did not really have a chance to even ask questions. My husband was told that either we pay for this sweeping repair or the car will be done. We felt backed into a corner. At the same time, the service department told us the car would be ready on Tuesday. We received no communication either way. By Wednesday, I had contacted the dealership twice. I had a staff member tell me I "wouldn't be able to get through" to our service technician with no explanation. We later learned he was on PTO, which was fine, but the tech made me feel bad for contacting them. When we arrived late Wednesday to pick up my car, my husband again questioned the service department about why all the parts were needed. The service manager told me it was my fault the car's engine nearly failed because I didn't do regular maintenance. Funny, as I had an oil change five weeks ago. He also told us these types of repairs shouldn't happen to a relatively young car (2015/77K miles). But, he still failed to explain what the root causes were, other than me being inept at scheduled maintenance. The repairs were fine. The car no longer hiccups or dies at stop signs and it accelerates just as it did when I bought it. Long story short, this is not the first time I've had trouble with this dealer's service center. I can honestly say I will never buy another Volkswagen because of this experience. More

Best Car Buying Experience John Pittman is a great salesman. Very professional and knowledgeable. Very clean, nice dealership. I am extremely happy with the car I purchased and John Pittman is a great salesman. Very professional and knowledgeable. Very clean, nice dealership. I am extremely happy with the car I purchased and the level of customer service this dealership exhibits. More

Worst customer service Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out of gas. They didn’t put the temporary plate on but emailed me a copy 5 days later and told me to tape it on. Spend your money somewhere else. More

Not a happy customer with used car purchase worth $29000 I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that t I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that the tire tread left on the car was only 5/32” after driving for only 6 weeks (~1000 miles). Based on the Carfax report they showed me, the tires were replaced at 10k miles and the car has 33k miles when I purchased. Which means the tire tread is down to 60% within 20000 miles. One tire had a hole and I had to replace all 4 tires. I contacted the sales team over phone and was told to deal with Bridgestone Tires (thank you for the valuable suggestion!). I would have contacted Bridgestone if Tom Wood provided me with all the documentation from the previous owner. I asked them if they can give me couple of oil changes as compensation for this and the answer is NO as it is not their fault. I find it as your fault because you sold me a car worth $29000 with only 40% of tread life. Beware of add-ons that they sell. The salesmen told me they cannot sell the car without installing Pulse and Xzilon treatment on the car. I should have stepped out without making the purchase, it is my fault. I purchased the car on Saturday and they called me Monday morning saying my car is ready for pickup. They forgot to install Pulse and I wasn’t sure if they did the Xzilon. I had to go back to the dealership couple times to get these two add-ons. How ethical is it for a big dealership to sell Xzilon treatment on the car with scratches? The sales team will never reply to your emails post sale (at least I never got any). The car looked very clean from outside and the seats were cleaned very well. But there is lot of junk and pet hair below the seats. My toddler picked up peanuts and I was glad I stopped him from putting it in his mouth. The car has been with the dealer for almost 2 months and who knows which bacteria grew on it. A simple vacuum cleaner could have pull all that off from the carpet. This tells me how detailed the detailing was done. I gave this feedback to the sales manager and he did not even care for detailing the car. I can keep on writing but it is not worth my time. Just beware and be cautious while buying a car from this place. More

New car purchase The Tom Wood group worked as a team to get me the vehicle I wanted at the right price. Everyone was nice and the dealership was spotlessly clean. The Tom Wood group worked as a team to get me the vehicle I wanted at the right price. Everyone was nice and the dealership was spotlessly clean. More

Great experience and service It started off well as I came in and was immediately greeted by John who grabbed the door for me. John asked what I was there for and the rest was his It started off well as I came in and was immediately greeted by John who grabbed the door for me. John asked what I was there for and the rest was history. I highly recommend this dealership and working with John Pittman as he was attentive and listened to what I was looking for and didn't try anything outside of making the deal work for me. Honestly, it was the best and easiest experience with a car dealership ever. More

Good Customer Service I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! More

Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More