Tom Wood Volkswagen

Among the Tom Wood dealerships, the 96th Street VW shop is THE best! Top notch service from friendly professional people who make you glad to be there. is THE best! Top notch service from friendly professional people who make you glad to be there. More

I brought my Jetta in to get the windshield washer sprayer fixed. The pump was working. But on the driver's side, the spray was not coming out. And on the passenger side, there was not have enough sprayer fixed. The pump was working. But on the driver's side, the spray was not coming out. And on the passenger side, there was not have enough pressure. They charged me $142 to evaluate this. This was pricey, but expected. It went downhill from there They quoted me $500 to fix the 2 sprayer nozzles. This was insane. I called the other dealership in town. They quoted me $60 for labor and $36 each for VW OWM nozzle parts. At Tom Wood these parts were $110 each for the exact same parts. They said both needed replacing. Well actually this was false. As drove away, I tested the washer and the driver's side had full pressure and the passenger side had fair pressure. So only one needed replacing at best. This was really shady. I complained about the massively higher repair cost and the massively higher parts markup but got nowhere. Essentially, they tried to rip me off. They also attempted to charge me a repair supplies surcharge on the bill, but they removed that when I complained. They actually did not use any real supplies, so this was also shady. I will never bring any of my three VW's to this dealership again. You should not charge a much higher repair charge and parts charges than another local dealership. Please send you business to the other dealership in the area, Falcone. They are ethical. More

We had a great experience, I would highly recommend Tom Wood Volkwagen. Our salesman Michael Garton was GREAT, very helpful and did a wonderful job explaining everything about the Atlas. We are very satisf Wood Volkwagen. Our salesman Michael Garton was GREAT, very helpful and did a wonderful job explaining everything about the Atlas. We are very satisfied with the way we were treated. More

I had my car in for a manufactures recall I dealt with Brian. in the service department and he did a terrific job of communicating and clarifying any questions that I had Brian. in the service department and he did a terrific job of communicating and clarifying any questions that I had More

Always honest, respectful and polite. They offer the best used car warranty in the state. This is the second car I have purchased from them. And will in the future used car warranty in the state. This is the second car I have purchased from them. And will in the future More

I have used this service dept for 20 years. This is the first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I neede first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I needed a new battery, I didn’t. And needed new wiper blades. I didn’t. Not happy this time around. Will go go elsewhere from now on. More

Love the Atlas!! Stephan was very attentive and helpful. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. More

I would highly recommend Michael Garton when purchasing a vehicle from Tom Wood Volkswagen. Michael was extremely helpful without being pushy.... Not often do you walk into dealership and get treated like a vehicle from Tom Wood Volkswagen. Michael was extremely helpful without being pushy.... Not often do you walk into dealership and get treated like a friend! We had a great experience and will be back again with our purchases in the future. More

Ask for John Pittman! He's exceptional! Our A to Z experience was amazing!!! Erika Cooper was awesome too in the Finance Dept! We are so happy! experience was amazing!!! Erika Cooper was awesome too in the Finance Dept! We are so happy! More

What a great experience! Admittedly, I was nervous about purchasing a new vehicle. My friends had just had bad experiences with salespersons and I kind of assumed I would too. The moment I walked in the d purchasing a new vehicle. My friends had just had bad experiences with salespersons and I kind of assumed I would too. The moment I walked in the door I was greeted with the most high energy & joyful human. John made the process so fun and super easy. Thank you, John! You clearly love your job and your knowledge of the vehicle was so refreshing. Seriously- go to John if you are thinking about a Volkswagen! More