Tom Wood Volkswagen

No responses, had to call multiple time to check on vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle unde vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle under warranty but have to take time off work to drop off and pickup Vehicle. No loaners available. More

TW 96th St. is a great place to buy a vehicle! Very kind and courteous staff! Prompt service and attention to our needs! They are very accommodating, friendly, and kind! Very knowledgeable in answering our and courteous staff! Prompt service and attention to our needs! They are very accommodating, friendly, and kind! Very knowledgeable in answering our questions and willing to work hard at getting what BOTH sides need in trading and buying a vehicle! They ( Hector, Tim, Johnny R, & Isaiah ) made the car buying process a pure joy! More

friendly staff, made it easy to get in and out with what i needed i needed More

Called 3 different days for an appointment. They never called back until the 3rd call. I had an appointment at 2:00PM 30 minutes to move the car in for service. 90 minutes total to get 10000 mile oil chan called back until the 3rd call. I had an appointment at 2:00PM 30 minutes to move the car in for service. 90 minutes total to get 10000 mile oil change. No car wash or vacuum. Machine broken they say. More

Bought a car here. Service is painfully slow. 2-3 hours for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. More

Brought my car to Tom Wood Volkswagen because of a recall on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to p on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to pick up without updating me and giving me a heads up on Thursday. After I drove me car home and open up the car hood, guess what, they removed my battery cover without putting it back. We called Tom Wood, they said they will get back to me later, but haven’t heard back from them. I’m so disappointed. update 2 weeks later: Called them 3 times, every time they said they would call back for update, they Never did!!! Now, I finally figured out why my battery cover is gone. Tom Wood THREW AWAY my battery cover without telling me and offering me no compensation. Now I’ll have to buy a part that’s still holds up nicely before I bring my car to Tom Wood. I had never experienced such terrible service before!!! Please, if you have any other option, don’t get your service done at Tom Wood because they will steal your parts. More

Emma, my service tech, was very knowledgeable and polite. While the dept was extremely busy, she kept me informed all along the way. Great job overall! I left quite impressed. While the dept was extremely busy, she kept me informed all along the way. Great job overall! I left quite impressed. More

My 1-year old VW was recalled for an emissions programming problem. Waited outside the service door 15 minutes before I was greeted. Greeter said this repair should take 5 minutes. 90 minutes late programming problem. Waited outside the service door 15 minutes before I was greeted. Greeter said this repair should take 5 minutes. 90 minutes later, I was on my way. If it will take 90 minutes, please tell me when I arrive. They do use a convenient app for updates while waiting. Thank you also for the time-delay apologies and having your waiting room open during COVID. I’ll return. More

Sold me a bad car and never helped me with the issues only tried to get more money out of me horrible experience bad business only tried to get more money out of me horrible experience bad business More

Tom Wood has the infrastructure to create a great experience. They seem to be improving over visits in last 2 years. Good job. Keep the momentum going experience. They seem to be improving over visits in last 2 years. Good job. Keep the momentum going More