Tom Wood Volkswagen

Customer representative did very good job (Xander) in handling the problem with my Jetta 2010.. handling the problem with my Jetta 2010.. More

The service team is always upbeat and friendly. They are in communication with you about your vehicle throughout the whole process. in communication with you about your vehicle throughout the whole process. More

I would never buy another Volkswagen. The car is been unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles on it. More

Just moved to Indy & wasn’t sure about going there & once there realized your awesome! there realized your awesome! More

Quick and easy oil change and annual inspection with no Quick and easy oil change and annual inspection with no appointment required Quick and easy oil change and annual inspection with no appointment required More

I would give them zero stars if I could! My mother was left stranded in their lot with a dead battery after coming to pick up her car from being serviced. After standing there crying and distraught becaus left stranded in their lot with a dead battery after coming to pick up her car from being serviced. After standing there crying and distraught because she needed to get back to work they treated her like she was annoying and a bother. They told her to make another appointment to get a new battery. When she finally got to work they called and rudely demanded her credit card number to pay more for the battery replacement and when she asked for the total multiple times the receptionist finally told her it was $210!!!!! They had text her previously that it was $60 to replace a battery!!! My mother is a nurse who is hard-working and a front-worker. Thanks for treating her like garbage! I’m sure if my husband or another man was there this would be a different story. The plan was to purchase a new car from them soon, but now she will gladly go elsewhere and we will everyone we know not to go here. More

Personal, knowledgeable, helpful, accommodating, proficient, professional, etc…. Very satisfied! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank y proficient, professional, etc…. Very satisfied! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! (needed 25 words) More

Very friendly service, incredibly accommodating for family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy More

The people and service itself is good. BUT when I service my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple o my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple oil change. In the day, it took me, yes a female, 20-30 minutes. Thank God the lounge is comfortable and eating places are a quick walk. First time vacuuming and car wash wasn't done. More