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Tom Wood Volkswagen Noblesville
Noblesville, IN
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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224 Reviews of Tom Wood Volkswagen Noblesville
October 03, 2024
The service manager, Steve, always takes the time to go through the needed services. He is really nice to deal with and so is the whole dealership. through the needed services. He is really nice to deal with and so is the whole dealership. More
by AUDI
Employees Worked With
Steve McGuire
August 20, 2024
We had the best experience at this dealership. My wife and kids came in alone with a service issue and the GM Wyatt went out of his way to make sure they were taken care of. He secured a loaner ca My wife and kids came in alone with a service issue and the GM Wyatt went out of his way to make sure they were taken care of. He secured a loaner car for her and got them in and out! We will definitely be buying our next VW from them! Thank you!! More
by Nick C
Employees Worked With
Lauren Bailey, Charles Leto, Hayden Ballman
August 16, 2024
If I could give this dealership a no star rating I would. The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, servic The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, service manager and sales manager. So we purchased a brand new 2024 Volkswagen Tao S, which had 22 miles on it. You figured with buying a brand new car there wouldn't be any problems, right?! Well WRONG!! They sold us a lemon. We drove the car three times. On the third time we were driving on the highway and the car started to pour black smoke, every warning light on the engine came on, it said over 4000RPM and to start/turn off the engine. We were on the highway when all of this happened. We had our children in the car while it was pouring this black smoke. We had the car not even one week. We had to get the car towed to another Volkswagen dealership. The problem with the car it was a bad catalytic converter, a vacuum leak and a software issue. We went to the dealership the next morning after the car was towed to speak with general manager regarding the situation. He not only laughed at my husband as he was voicing his concerns on what happened and the scary situation my family was put in. He said things like this happen all the time. He was not only rude but did not do anything about the situation. We spoke with the actual company Volkswagen itself and they said this is not normal. It happens to only 1% of their new cars. On the other 2 visits we had to make to the dealership, we were fully taken care of by the employees, minus 1 person…the GM(Wyatt). While we would sit inside the lobby he would just walk past, avoiding eye contact, refusing any source of communication. This has been the worst experience in customer care from upper management. If you choose to buy at this dealership, make sure you have a full inspection and don't plan on the GM to raise a finger, unless it's the middle one. More
by Kwildes90
Employees Worked With
Lauren Bailey, Victor Combs III, Chad Shepherd, Charles Leto
July 01, 2024
Mike Thompson and Lauren Bailey are simply the best, they helped my wife and me purchase four cars in the last three years and our experience could not have been better. Very accommodating and helpful! helped my wife and me purchase four cars in the last three years and our experience could not have been better. Very accommodating and helpful! More
by Andy
Employees Worked With
Adrian Salas, Mike Thompson, Lauren Bailey
April 12, 2024
Definitely exception service. Don’t find that too much in today’s world. I felt it was a reasonable deal for both sides. I was waiting for some of the dreaded hidden fees to po Don’t find that too much in today’s world. I felt it was a reasonable deal for both sides. I was waiting for some of the dreaded hidden fees to pop up, like other dealerships do, but they stuck to their word on the agreed price online, which meant a lot. One of the best car buying experiences I ever had. Thank you to Ryan and Adrian. Well done! More
by DGrover
Employees Worked With
Adrian Salas, Ryan Behner
August 19, 2023
The communication with the service department was terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I knew it could take several days, but not a month. Multiple calls transferred to the service department were rarely answered and messages rarely returned. I had to personally stop by and talk to my service agent to get a status on my car. My agent did apologize to me for the delay when I finally picked the car up and made some adjustments to my bill. This was the second time in 3 months I had my car serviced at this dealership. The communication was even worse the second time. There will not be a third. More
by Unhappy service customer
Employees Worked With
Steve McGuire
