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Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
186 Reviews

186 Reviews of Tom Wood Subaru - Service Center

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January 23, 2023

Quick, efficient service, honest and fair. My go to for all services!! Will keep coming back. More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Tom Wood Subaru responded

Thank you for trusting the Tom Wood Subaru team to deliver a great experience! We appreciate your business and these kind words.

November 27, 2022

I was a walk-in and they were able to diagnose and fix my car within a few hours. I am very appreciative of the kindness and professionalism that Brandon showed me. More

by Tqc1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon 5 stars
Nov 28, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are thrilled to hear that Brandon delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Subaru!

September 27, 2022

Excellent service. Joe Shanholt is superb. I think it is crazy that I have to write at least 25 words for this review. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
Sep 27, 2022 -

Tom Wood Subaru responded

Dan, we are ecstatic to see that Joe made certain you had a successful visit to Tom Wood Subaru! Thank you for your feedback, and have a great day.

September 14, 2022

Easy process from scheduling my service thru the quick service turnaround and the car wash before I picked up the car. More

by suzanneIrwin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Tom Wood Subaru responded

Thank you for leaving Tom Wood Subaru a five-star review! We are happy to hear your services were completed quickly and that you are happy with the results. Until next time!

August 31, 2022

Fredo in service always goes above and beyond taking care of customers! Always a pleasure bringing my car in here. More

by Abigail Carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredo Rodriguez
Aug 31, 2022 -

Tom Wood Subaru responded

We are delighted to have earned your business, Abigail! Thank you for choosing Tom Wood Subaru and for sharing an awesome review. We look forward to welcoming you back for your next visit!

July 28, 2022

It’s my first time sending my car there and the price was good and everything worked out great More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Tom Wood Subaru responded

Ed–Thank you for sharing your satisfactory experience with our team at Tom Wood Subaru. We are grateful for your business and hope to see you again!

June 28, 2022

While driving cross country we noted the oil light came on; We took our car to Tom Wood Subaru in Indianapolis and Eric Cassidy was a terrific help. We were in and out within the hour and back on the r More

by giaconia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cassidy
Jun 28, 2022 -

Tom Wood Subaru responded

Woohoo! Thank you for your 5-star review. We are thrilled to hear Eric and our team at Tom Wood Subaru were able to get you back on the road lickety-split. Safe travels!

June 20, 2022

Problem with air conditioning was not fixed I was told they tested it several times and it was fine and they couldn’t find anything wrong. I think they were understaffed and didn’t have time to fix More

by Dan.wolke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feeding Rodriguez
Jun 20, 2022 -

Tom Wood Subaru responded

Dan, I'm very sorry you are still experiencing an intermittent issue with your a/c. I've spoken to our certified technician that performed the diagnostics on your vehicle. After 3 attempts, we were not able to duplicate a "no cool air" condition. I've left you a message to return my call to discuss what our next steps will be to duplicate your vehicle concern. You may reach me at 317-705-7024. This is my direct line. Jerry Williams, service manager.

May 28, 2022

Very prompt and thorough service, and good advice about what service to do soon and what could be deterred for a while. More

by Recent customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Tom Wood Subaru responded

Thanks for the review of Tom Wood Subaru! We look forward to taking care of you next time!

May 27, 2022

I’ve come through repeatedly to have routine maintenance done on my crosstrek and I almost always end up talking with Wilfred Chan (Will). Throughly impressed with each interaction, and Will’s a really kind More

by isaac.seppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan and Eric
May 27, 2022 -

Tom Wood Subaru responded

We appreciate your confidence in Will and the rest of our team to get the job done. Drive safely, and we hope to see you back at Tom Wood Subaru!

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