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Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
186 Reviews

186 Reviews of Tom Wood Subaru - Service Center

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August 01, 2023

Rock damaged our ac condenser about 95 miles outside of Indianapolis, pull in to Tom Wood and Darrel Allen got us in and that afternoon, they found the problem ordered the parts and completed the repair as More

by kwseabee56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Allen
Aug 02, 2023 -

Tom Wood Subaru responded

We're so glad to know that Darrel and our team at Tom Wood Subaru were able to help you out in a pinch! We strive for excellent service, especially when it comes to unexpected issues. Safe travels back home to Houston!

July 26, 2023

Having scheduled an appointment with Darrell he set expectations and far exceeded them. Helped so my insurance could pay them directly rather than for me to have to be reimbursed. I have been a custome More

by 6804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Allen
Jul 26, 2023 -

Tom Wood Subaru responded

We're delighted to know that Darrell and our service department at Tom Wood Subaru have consistently met your expectations. We always aim for a seamless experience. Thanks for sticking with us!

May 18, 2023

The service advisor Wilfred Chan was very attentive to the needs of my car, he explains things thoroughly if I need extra work done to me vehicle. I know if I a question he will know the answer, he has ev More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfred Chan
May 19, 2023 -

Tom Wood Subaru responded

Mimi, we're glad Wilfred was able to provide excellent customer service and assist with your vehicle's needs during your recent visit to Tom Wood Subaru. Thank you for your business, and we appreciate your positive feedback!

May 17, 2023

Tom Wood has impeccable employees and service staff. They do top quality service and in the best time. More

by Sockmonkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Manns, Joe Stanholt
May 17, 2023 -

Tom Wood Subaru responded

We are blushing! We're over the moon our team has delivered exceptional and timely service that's earned Tom Wood Subaru your confidence. Thanks for all your support!

May 12, 2023

Efficient, pleasant staff. Good communication. Reliable work done in a timely manner. I'm very pleased. More

by larry.mcspadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
May 12, 2023 -

Tom Wood Subaru responded

Larry, thank you for sharing your top-notch service experience at Tom Wood Subaru! Come by anytime!

April 29, 2023

Joe Shanholt took care of our car and gave us truly professional service from start to finish to insure that it was ready to go right on time as promised. The service could not have been better, both More

by trains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
May 01, 2023 -

Tom Wood Subaru responded

It's fantastic to hear that Joe provided top-quality service and was able to ensure that your vehicle was ready on time. Our team shares your passion for quality results, and we are glad that we were able to fully meet your expectations during your visit. We can't wait to continue taking care of you here at Tom Wood Subaru!

May 01, 2023 -

trains responded

Both my wife and I have enjoyed dealer service from many car dealers in several states and the Service from Tom wood has been super good. In fact, it could not be better. We have purchased two Lexus cars, several years ago, liked the service so much we now have a Porsche and Subaru serviced by them. In every case the service has super good. Joe was outstanding as their technicians are professionals and take pride in their work. They take pride in their work and we take pride in their service.

May 01, 2023 -

trains responded

We will be back as needed and / recommended.

April 07, 2023

Michael, my service advisor was excellent in listening to my request and updating me after we idea were completed. More

by J Ramblin Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael A. Service Writer Express Service
Apr 18, 2023 -

Tom Wood Subaru responded

Thank you for the review! We appreciate the kind feedback about Michael and hope to see you again at Tom Wood Subaru. Safe travels!

March 23, 2023

Jerry the service manager and Joe the advisor were very good and so kind. Thank you More

by martinfamily0624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Mar 23, 2023 -

Tom Wood Subaru responded

We are thrilled that you had such a positive experience with Jerry and Joe! Thank you for choosing Tom Wood Subaru and for sharing your support. Drive safely!

February 25, 2023

Tom Wood Subaru Service is the best. They are honest, efficient, and reasonably priced. I have always had the service done quickly and properly. More

by Sockmonkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Cassidy
Feb 27, 2023 -

Tom Wood Subaru responded

Thank you for the review! we are so glad to hear that you had a successful experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

February 08, 2023

Love my Subaru and the excellent service I’ve received from Tom Wood. Always top notch and courteous. They are very thoughtful of customer satisfaction. More

by IndyQATester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shinholt
Feb 08, 2023 -

Tom Wood Subaru responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

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