Tom Wood Subaru - Service Center

First time to Tom Wood 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL BE SURE 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL BE SURE TO TELL MY FRIENDS More

Hide and seek Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took m Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took me back to see the damage. The car as I felt was rushed outside to hide it. It would have been very courteous of the parties involved to take fault instead of hiding the car and disappearing on me. Yes the damage was minor, it's the point of the matter. I had to make 3 trips from Lafayette for a total of 7 hours on the road. The chrome trim which is supposed to have been replaced has several small thumb dents in it. Jerry promised a complete detail at the 30,000 mile service. We will see if he follows through. Just admit fault! More

Service It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. More

Really bad service. There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Tourin There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Touring - 5 months old. Senior Rep of Subaru and Tom Wood tried to tell me I wrecked my car, and didn't believe me when I said it did not happen under my care. Tom Wood and Subaru tried to have me pay for repairs. Finally, after threatening them enough times with my lawyer, they said they'd pay for it under "good-will" as long as I signed a paper stating it was not under warranty. Although I felt I was not receiving a good deal, since they sold me a wrecked car at brand new car price, I signed it just to get my car back after almost 3 weeks. After getting it back, it broke down 6 days later. The oil light came on. Tom Wood said someone put water in my oil. I asked if maybe it was coolant, Tom Wood said it was definitely water. Then they told me there was no oil pressure going to the engine, but water could not have gotten in as a result. I finally said enough and had it shipped to another Subaru dealership. Beard Subaru immediately told me that it was coolant and that they will be replacing the engine. Beard apologized for how long I'll have to wait. Finally, competent mechanics are working on my car! They didn't try to place blame on me - telling me that SOMEONE did this. Tom Wood service manager, Ben Woodfill, literally said, "I think someone has it out for you." Tom Wood truly believed someone went under my hood and dumped water in my oil. When this was obviously a mechanical error (I have talked to two outside technicians and Beard Subaru - they all agree this was a mechanical failure.) Tom Wood only has one certified hybrid mechanic, and he must not know what he's doing. I will never go back and I will NEVER refer anyone to Tom Wood. More

Sold "Service Agreement" to cover "Everything" NOT TRUE!!! Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you m Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you more than the car. They will milk ever penny they can out of you. I was sold a service agreement and a maintenance agreement so I would NOT have to pay anything for service for the life of the agreements. I was told these agreements cover "Everything". When I took our vehicle in for service I was charged for a filter that had to be replaced. I showed the service manager the paperwork that said the filter was covered in the service agreement and I was still told I had to pay for the filter. I wrote a letter, not an email, but a letter to both the finance person that sold me the service agreement and to the general manager and I have never heard a word from anyone. So I would highly recommend our Subaru Outback but I would definitely buy from another dealer that is more upstanding and stands behind what they say to the customers. Buyer truly beware especially with this dealer!, More

Multiple visits and no solution After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of s After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of squeaking while being rolled down or up, mainly while it was wet. The first couple visits included lubricating the tracks, and cleaning the window to make sure no debris was stuck. The next visit the "issue could not be replicated by technicians" and I was sent home. Upon bringing it in another time, parts in the window were replaced, and they claimed the squeaking ceased. They ran my car through a wash, and as I got in to test it, the squeak remained. I was told at that point that the squeaking was due to an "environmental issue" (being that it was wet) and that it was not covered under warranty to fix. In the following few days when the window had dried I tested it, and the problem again remained. I schedule yet another appointment. After replacing all window components, I received a call and was told that the issue should not persist, yet in their own testing the issue was still happening. They claimed that the next step would to to replace the window / door panel and that that solution was "not practical" for an issue as small as a window squeak. At this point, I took my car to Dreyer and Reinbold who kept my car for a week and solved the problem in both wet and dry environments. From one visit alone at D&R I had my squeak eliminated, which showed me that the technicians at Tom Wood were inadequate in solving a small issue in the multiple visits I made. Also, upon arriving for all appointments, I had to wait outside the service area doors because there were so many cars parked in service. This was very inconvenient. I will never return to this location nor will I recommend anyone get their vehicle serviced there. More

complete and utter incompetance! I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and after a while Im talking to a person in the parts department, who helps me identify the needed part, and informs me that Ill need to make a service apt, then have service contact him to order the replacement part. I set up my appointment, and then just to make sure its understood, I follow up with service and talk to a service rep to make sure they understand what part I need, and that the service dept needs to contact parts dept to make sure the part gets ordered. "no problem" Im told "well handle this and see you on the service date". I bring in the car to get the part replaced, and after a 20 min wait Im told the part was not ordered. That's pretty frustrating considering the lengths I went to to make sure these people did their jobs. They never even called me to say the part was not there! So I call back later that day to reschedule a 2nd appt. I make sure that the person I talked to speaks to the service manager, just to be sure that the part is ordered. I come back two weeks later, and this time after an hours wait, Im told they don't have the part! Again, no phone call, just "oops we screwed up again". I GIVE UP! Im keeping the defective part on the car, and hoping all the LEDs don't burn out. I have bent over backwards to try to help these people perform their own jobs, but Tom Wood Subaru is by far the most incompetent group of do-nothings Ive ever had to deal with. If you want to buy a Subaru, or have your Subaru fixed, I have two suggestions for you: Dryer and Reinbold or Falcone Subaru. Anyone will be better than the Tom Wood group. More