Tom Wood Subaru - Service Center

Top Notch...As Usual Went in for 4 new tires and an alignment. Had some time constraints. Victor Gutierrez, whom I have dealt with before, was very professional and knowle Went in for 4 new tires and an alignment. Had some time constraints. Victor Gutierrez, whom I have dealt with before, was very professional and knowledgeable. He got me out in a timely fashion. And my car is rolling nice and smooth! A little pricey on some things as dealerships usually are. My one complaint is that my CD player stopped working and I was quoted $530 to fix it. That is ridiculous. More

Rave Reviews for Kyle !!! I can’t say enough good things about Kyle Hendricks - he went far beyond his call of duty. He helped me so much. Thanks Kyle, you deserve an A+. I can’t say enough good things about Kyle Hendricks - he went far beyond his call of duty. He helped me so much. Thanks Kyle, you deserve an A+. More

Quick Oil change Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. More

Good service, high prices The diagnostic was correct. I was quoted $600.00 to replace spark plugs and wires. Did it myself in 1 hour and cost under $50.00. The diagnostic was correct. I was quoted $600.00 to replace spark plugs and wires. Did it myself in 1 hour and cost under $50.00. More

Courteous and fast The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain the service requirements and get the vehicle serviced and back on the road again. More

Service given by Todd was excellent. The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep t The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep the price down. More

HORRIBLE Customer Service If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to pur If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to purchase our Subarus and for maintenance because their customer service is far superior to any experience I've had at Tom Wood; however, with this last recall, my husband thought it would be more convenient to take our beloved and well-cared for Subaru to Tom Wood. BIG MISTAKE. HUGE. Not only did they try to sell us on a bunch of unnecessary items after fixing the recall issue (replacing the airbag because there were instances of glass popping out and cutting passengers), but they also blamed us for ALL of the lights (front, rear, fog lights, brake lights) burning out at the SAME TIME. Claimed we couldn't prove it wasn't like that when we brought it in. Then, they wanted to charge us $50 for each bulb. Things haven't changed at all at Tom Wood. My last encounter with them, one of their mechanics called me a xxxxx because I wanted an update on my car. Never, ever going back there. Wouldn't recommend them to my worst enemy. More

Service at Tom Wood Subaru Always prompt and efficient for service. Waiting room is comfortable and I am fortunately never in their very long. They are always very thorough and Always prompt and efficient for service. Waiting room is comfortable and I am fortunately never in their very long. They are always very thorough and explain the results and information clearly and professionally. More

12,000 mile checkup Polite and fast service, car was cleaned, oil change done in a flash. I appreciated the service and would highly recommend the dealership for service. Polite and fast service, car was cleaned, oil change done in a flash. I appreciated the service and would highly recommend the dealership for service. More

4 visits Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in service. Subaru of America has been contacted. I traded a Cadillac for this car because reliability was important as woman on the road. I have asked the service manager if he would put his family in this car at night and got no answer More