Tom Wood Subaru - Service Center

I received exceptional service from Joe for my 2 recalls and maintenance. He was extremely helpful and kind. He went way beyond my expectation. Thanks! and maintenance. He was extremely helpful and kind. He went way beyond my expectation. Thanks! More

Excellent, quick service! He got the recall work done and made sure my car was washed and all of my fluids were at the top level. made sure my car was washed and all of my fluids were at the top level. More

Typically very responsive. This visit was frustrating. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. More

Another very pleasant experience, courteous and very professional. They took very good care of my car and I was in and out in a short period of time. professional. They took very good care of my car and I was in and out in a short period of time. More

On time, very courteous, and very thorough with all the information I needed. Love hanging out in the comfortable waiting room and enjoying the coffee bar. information I needed. Love hanging out in the comfortable waiting room and enjoying the coffee bar. More

I want to start by saying that I have been sending my friends to Tom Wood for a couple years now. I have been to the Light Meets, I've purchased parts there before, etc. And while this is not my first is friends to Tom Wood for a couple years now. I have been to the Light Meets, I've purchased parts there before, etc. And while this is not my first issue with the staff at Tom Wood Subaru due to poor communication or lack of communication, this time has been by far the worst. I recently sent an email to their parts department about a part that I needed to purchase. I asked three basic questions in my email. 1.) Asking them to confirm which bumper cover they were selling (due to the website showing three different styles in one ad). 2.) Asking them to confirm if it comes painted and if so, would it would be painted in the factory color code I provided? Lastly, if I did purchase it, if I would be able to come to the dealership to pick the item up in person? (on the add it just said the item had a fixed shipping cost and did not prompt a "pickup in dealership" option). 7 days pass by without a response. So, I send a follow-up email asking the same questions. I get a quick but very informal response, asking me to send them my VIN number. That's it. None of my questions were answered or attempted to be answered. I reply with my VIN and with essentially the same three questions again. This time I put the link to their parts ad into the email along with my color code and other information so they would have everything they need. 8 days have passed as of 08/28/20 without a response. There goes what would have been an easy $250+ sale. More

Tom Wood Subaru is the best for service. Todd VonBlon is extremely knowledgeable regarding automotive technology. The staff at Tom Wood Subaru really works to keep the car at it's best. extremely knowledgeable regarding automotive technology. The staff at Tom Wood Subaru really works to keep the car at it's best. More

Nice people but very unorganized. Went in for a recall part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said they lost the paper wrk in the system...? Not that many cars there so I couldn’t figure out that reasoning/excuse. Even though I had a 9:00 appt didnt mean they would work on it at 9.... it was just a time slot. Why make an appointment if it means nothing????? More

Our visit was due to scheduled maintenance and a possible repair issue. We were greeted immediately and registered into the system. The process was thoroughly explained to us as this was our first visit to t repair issue. We were greeted immediately and registered into the system. The process was thoroughly explained to us as this was our first visit to this dealer location. More

My issue wasn’t common, but first my sales person, Jamie listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. More