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Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
184 Reviews

184 Reviews of Tom Wood Subaru - Service Center

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November 14, 2024

Micheal was very pleasant, eager to help, and seemed knowledgeable. I don’t remember the name of the woman who was also very helpful More

by sfickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Nov 14, 2024 -

Tom Wood Subaru responded

We're delighted to hear that Micheal and our team at Tom Wood Subaru provided you with a pleasant experience. Thank you for sharing your feedback, and we'll make sure the entire team knows about your kind words!

November 04, 2024

Prices have gone up. Braydon found a coupon for me . He was great. Thanks Braydon More

by Ssiebert411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Tom Wood Subaru responded

Thank you for sharing your feedback and leaving Tom Wood Subaru a five-star review. We'll give kudos to Braydon for the excellent service. Until next time!

October 15, 2024

Excellent, very professional, educational,knowledgeable, grounded, state registered, driver care package, customer sympathetic, customer care technicians. More

by alrowley20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
BILL VICKERY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Tom Wood Subaru responded

Thank you for highlighting the professionalism and expertise of our team at Tom Wood Subaru! We're delighted to know that our customer care technicians made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

October 12, 2024

Wilford at Tom Wood. Subaru was both pleasant and thorough in setting up the 60,000 servicing with particular attention to any concerns l had. Those added to the expecte More

by Fredannas
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan
Oct 15, 2024 -

Tom Wood Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that Wilford provided such attentive service during your visit at Tom Wood Subaru. It's great to know he ensured everything was taken care of, including arranging a loaner vehicle for you. We appreciate the feedback and look forward to assisting with any future needs!

October 10, 2024

Service writer Wilfred Chan was exceptional in all the assistance he provided during the 3 weeks my Ascent was in the shop. Mr. Chan representing Tom Wood and me worked to ensure my issues were addressed More

by ghostrider51.cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wilfred Chan
Oct 11, 2024 -

Tom Wood Subaru responded

Thank you for sharing your experience with us. We're glad to hear that Wilfred Chan provided exceptional assistance during your time at Tom Wood Subaru, and we appreciate your patience throughout the process. Your feedback regarding corporate protocols is valuable, and we'll make sure it reaches the right channels. If there's anything else we can do for you, please let us know!

October 06, 2024

My wife came in for a regular-maintenance oil change and tire rotation, but multiple up-sale attempts were made that did not seem genuine. While waiting, she could overhear that every vehicle apparently nee More

by APlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Oct 08, 2024 -

Tom Wood Subaru responded

Thank you for sharing this feedback. It's concerning to hear about the experience your wife had during her visit, as we strive for transparency and genuine service recommendations. We apologize if it felt otherwise and would like to address any concerns directly with you both. At your convenience, please feel free to reach out with your wife's contact information so we can discuss further; I would like to see the battery test results and pictures of the filters. Thank you, Russell Stevens - Service Manager - 317-705-7024

October 01, 2024

Friendly knowledgeable technicians. Beautiful clean facility. Wonderful service and technology. Efficient and speedy communications. Appreciate everyone who worked on our Subaru Ascent More

by Bgmbjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo
Oct 02, 2024 -

Tom Wood Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Subaru provided excellent service and efficient communication. Enjoy your Subaru Ascent, and we look forward to serving you again!

September 28, 2024

Good Service, we got a problem and they fixed in time, I would recommended them More

by diomelguerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Tom Wood Subaru responded

Here at Tom Wood Subaru, we are always thankful for positive feedback from our customers. Thank you, Diomel!

September 25, 2024

They have great people working there always very helpful. The price are also very reasonable. The place is clean and they have free beverages. More

by Subarudoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Allen IV
Sep 25, 2024 -

Tom Wood Subaru responded

Thank you for the fantastic feedback! We're glad to hear that our team at Tom Wood Subaru provided helpful service and a pleasant environment. Enjoy those free beverages on your next visit!

September 03, 2024

In out great job 👏 courteous staff. Wat time short. Clean environment. Perfessional staffing.snacks drinks More

by wsharon7927826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Tom Wood Subaru responded

Thank you for the kind words! We're glad to hear our courteous staff and clean environment made your visit at Tom Wood Subaru a pleasant one. We appreciate your feedback!

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