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Tom Wood Nissan - Service Center

Indianapolis, IN

4.6
162 Reviews
Call Service Center (463) 298-0209

162 Reviews of Tom Wood Nissan - Service Center

Sort by
April 19, 2023

Excellent service. Answers all questions! Quality work. Treats customers with respect. Easy to work with. Recommend! More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
Report | Print
Apr 19, 2023 -

Tom Wood Nissan responded

Thank you so much for supporting our team at Tom Wood Nissan with this feedback, Jim!

April 01, 2023

The dealership is fine. The service writer was not. Told me it would take 1 hour. It took 2. Text sent to me said it was being inspected prior to service for 1 1/2 hours. Th More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
Report | Print
Apr 03, 2023 -

Tom Wood Nissan responded

I am sorry that your service took longer than anticipated, and that you didn't receive better communication from our team. We appreciate your feedback and will use it to improve for our future guests. In the meantime, if there is anything else we can do for you, please be in touch directly. Thank you, Gary Adams - Service Manager - 317-688-6024

March 20, 2023

customer service was good. ..wait time was a long for me . pricing was fair i More

by jtroc2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen
Report | Print
Mar 21, 2023 -

Tom Wood Nissan responded

While we're glad we could welcome you with quality customer service and fair prices, it's disappointing to see we fell short of delivering a 5-star experience. We do our best to provide timely service, and I'm very sorry if the wait was longer than anticipated. We appreciate this feedback and will keep it in mind going forward, so if there's anything else you'd like to discuss, please reach out to me directly. Thank you, Gary Adams - Service Manager - 317-688-6024

January 25, 2023

Great dealership! Service department communicated with me via text and the process was seamless. Thoroughly serviced my car. Highly recommend this dealership. More

by fleurdelise50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Report | Print
Jan 26, 2023 -

Tom Wood Nissan responded

Thanks for the great review of Tom Wood Nissan. The service team is glad to have your trust and support.

December 29, 2022

The Service department and service writer provided timely service and kept me in the loop during the process. Well done! More

by Tmmilby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian and Alexis
Report | Print
Dec 29, 2022 -

Tom Wood Nissan responded

We appreciate your business and your review! Thanks from the Tom Wood Nissan Team!

December 21, 2022

Everyone was very helpful I would recommend to anyone from start to finish thanks so much Kim Ramirez More

by kimmiekim1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
Report | Print
Dec 21, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that Kim and the Tom Wood Nissan team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

August 25, 2022

I had my car transferred from another shop that was giving me the run-around. Tom wood got it looked at same day. Great turn around time. Service manager Gary is awesome, and all the service advisers a More

by YouDontNeedANameForThis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Adams
Report | Print
Aug 26, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Gary and the Tom Wood Nissan team. Drive safely, and we hope to see you back again down the road!

August 15, 2022

Took car in for a recall. The job was guick and professionally completed in a timely manner. More

by Deedster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian in customer service
Report | Print
Aug 15, 2022 -

Tom Wood Nissan responded

Woohoo! We are elated to hear our team was able to assist you. Thank you for reviewing Tom Wood Nissan!

July 07, 2022

BEWARE when seeking repairs that Wood charges a $180. 00 fee just to look at your vehicle and if they find something wrong other than for what you brought it in to them, they will charge you the $180.00 p More

by drccarmel18
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexis Harris
Report | Print
Jul 07, 2022 -

Tom Wood Nissan responded

I'm sorry our diagnostic fee upset you, as we pride ourselves on delivering high-quality, fairly-priced service. I will make a note of your concern, but I would also be glad to address it directly, if you are interested. Please be in touch if that is the case - my line is 317-688-6024. Best, Gary Adams - Service Manager

Jul 07, 2022 -

drccarmel18 responded

Gary, It is how the fee was explained that was misleading at best. It was represented to me that the fee would be applied “against repairs, if made.” A repair was made as identified by your technician. To limit the application to the repair the customer thinks they need, first should be clearly explained. Second, if it a diagnostic fee and the diagnoses finds repairs are needed that the customer did not specify, that puts the burden of knowing what is in need of repair on the customer. We are not all mechanics but your fee is charging us as if we were. A fair business practice as applied, this is not.

Jul 08, 2022 -

Tom Wood Nissan responded

I apologize for how this came across to you and that the advisor did not explain it correctly to you. It should have been explained that our repairs start out at 174.95 plus tax. This is just the starting point and the point to which we will not go above without speaking with you first. All repairs have a diagnostic aspect to them. If you can give me some more information or contact me I will look into this situation deeper and see how I can help to resolve your concern. My number is 317-688-6024. Gary Adams - Service Manager

June 20, 2022

Short waiting time, professional and satisfying service including free car wash, comfortable waiting area including complimentary coffee, tea and water More

by lei wei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Marks/KLM7
Report | Print
Jun 20, 2022 -

Tom Wood Nissan responded

Thank you for the great review, Lei! We are thrilled to hear that you had a successful service experience working with the Tom Wood Nissan team. Drive safely and we hope to see you back again down the road!

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