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Tom Wood Nissan - Service Center

Indianapolis, IN

4.6
162 Reviews
Call Service Center (463) 298-0209

162 Reviews of Tom Wood Nissan - Service Center

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April 22, 2025

Great friendly service. Service was performed on time and correct. Prices were fair and no upsell pressure. More

by kwkueber85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Marks
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Apr 22, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with us at Tom Wood Nissan! We're delighted to hear that our team provided friendly service and met your expectations without any pressure. We appreciate the feedback and look forward to serving you again in the future!

April 18, 2025

Service was fast and professional. The staff was friendly as well. The building was clean More

by takiasmithharrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Apr 18, 2025 -

Tom Wood Nissan responded

Thanks for the awesome review of Tom Wood Nissan! We look forward to assisting you next time. Safe travels!

April 18, 2025

Adrian was very helpful and service was great as usual. I have purchased 5 Nissans here and serviced all here as well. Lifetime customer! More

by mrl1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Tom Wood Nissan responded

Thank you for your loyalty and support! We're delighted to hear that Adrian provided great service at Tom Wood Nissan. We look forward to serving you again in the future!

April 12, 2025

Always helpful particularly in the maintenance department. I have been with Tom Wood for 7 years and have been very satisfied with the service. Katie is the best in the service department. More

by ifreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie in Service.
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Apr 14, 2025 -

Tom Wood Nissan responded

Freda, we're delighted to hear that you've had such a positive experience with our maintenance team at Tom Wood Nissan over the years. Katie and the rest of our staff truly appreciate your kind words!

April 12, 2025

They failed to diagnosis a dead alternator saying the problem was the battery. This resulted in my being stranded on the highway a second time when the new battery also failed because of the alternator. More

by Indianlindaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
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Apr 14, 2025 -

Tom Wood Nissan responded

It's concerning to hear about your experience with the alternator misdiagnosis, Linda. We strive for accuracy in our services, and I apologize for any inconvenience this has caused you. Please reach out so we can address this issue directly and work towards a resolution. Thank you, Gary Adams - Service Manager - 317-688-6024

April 12, 2025

They are always friendly and helpful. Ethan went the extra mile to insure I was satisfied. Great guy. More

by lowellframe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Apr 14, 2025 -

Tom Wood Nissan responded

It's wonderful to hear that Ethan went above and beyond for you at Tom Wood Nissan! We're glad our team could provide such a friendly and helpful experience. Thank you for sharing your feedback with us!

April 12, 2025

great service as usual. Been working with Tom Wood Nissan since 2011 and have always gotten great service from great people. More

by gaborden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Marks, Ethan
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Apr 14, 2025 -

Tom Wood Nissan responded

Thank you for your continued trust in Tom Wood Nissan since 2011! We're delighted to hear that our team consistently provides great service. We look forward to serving you again soon!

April 12, 2025

Service was overall fantastic! I will be returning for future service needs. Thanks for all your hard work. More

by dylanfortney89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
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Apr 14, 2025 -

Tom Wood Nissan responded

Dylan, we're delighted to hear you had a fantastic experience with us at Tom Wood Nissan! We look forward to assisting you with your future service needs. Thanks for the kind words!

April 04, 2025

Always great service here in a timely manner! Able to get in quickly and happy with the work done. We will always go back here! More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Apr 07, 2025 -

Tom Wood Nissan responded

MS, thank you for your continued trust in Tom Wood Nissan! We're delighted to hear that our team consistently provides timely and satisfying service. We are looking forward to seeing you again soon!

March 31, 2025

They got me right in and right out. Adrian explained everything. Very nice waiting area with water and coffee. More

by Canhilde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Apr 01, 2025 -

Tom Wood Nissan responded

Canhilde, we're delighted to hear that Adrian and the team at Tom Wood Nissan provided you with a smooth experience. Enjoy our amenities anytime you're here!

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