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Tom Wood Nissan

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.7
852 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
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4150 E 96th St

Indianapolis, IN

46240

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Showing 852 reviews

April 28, 2025

The best shop and people to work with. Always the best experience coming here. No need to go anywhere else More

by PaulaE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that you consistently have a great experience with us at Tom Wood Nissan. Thank you for your loyalty and kind words!

April 28, 2025

Erin was great at communicating and making recommendations for our vehicle based on its mileage/engine type. She also was super knowledgeable about a minor issue we have with battery when we d More

by celestestanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Apr 29, 2025 -

Tom Wood Nissan responded

Celeste, we're delighted to hear that Erin provided such helpful and knowledgeable service at Tom Wood Nissan. Thank you for sharing your experience with us!

April 28, 2025

Very prompt with communication, great explanation of issues with car, quality fixes to problems Friendly More

by Henryboak1
Recommend Dealer
Yes
Employees Worked With
Alexis
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Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our team at Tom Wood Nissan provided you with prompt communication and quality service, Henry. Thank you for sharing your experience, and we're here if you need anything else!

April 27, 2025

Stop sending all these messages. I got over 10 emails and 20 messages about feedback. I will stop going to Tom Wood just because of this More

by piotr_galas
Recommend Dealer
No
Report | Print
Apr 28, 2025 -

Tom Wood Nissan responded

I apologize for the excessive communication you've experienced. We certainly don't want to overwhelm our customers, and I appreciate you bringing this to our attention. Please reach out so we can adjust your preferences accordingly. Thank you, Gary Adams - Service Manager - 317-688-6024

April 27, 2025

Darrell Gastile is the man! Made the whole process painless and assuring. Welcome my family and I like we were family. More

by geroldabrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that Darrell made your experience at Tom Wood Nissan so welcoming and seamless! Thank you for choosing us, and we hope you enjoy your new vehicle with the family.

April 27, 2025

Amazing Experience! You have yourself a new loyal customer if you keep this up. Thanks! More

by perry.flaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Tom Wood Nissan responded

We couldn't ask for a better review of Tom Wood Nissan. Thanks so much!

April 27, 2025

Service was great! I really appreciate all the help and the clear explanation. Thank you! More

by cindy.wallander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Tom Wood Nissan responded

Cindy, your kind review warms our hearts! Thank you from the Tom Wood Nissan Team.

April 26, 2025

Unjustifiably overpriced, combined with a penchant to consistently churn up superfluous and/or questionable services More

by rmd128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Apr 28, 2025 -

Tom Wood Nissan responded

This feedback is hard to receive, as we are committed to honest service and recommendations. We'd appreciate the opportunity to discuss this further with you and address any concerns directly. Please feel free to reach out at your convenience. Thank you, Gary Adams - Service Manager - 317-688-6024

April 26, 2025

ABS warning light issue was not resolved. Need to take it back again. This started after a routine brake fluid flush was done. More

by dldavis3939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Apr 29, 2025 -

Tom Wood Nissan responded

Thank you for bringing this to our attention. We're sorry to hear about the ABS warning light issue and would like to make it right. Please reach out so we can address this promptly at Tom Wood Nissan!

April 26, 2025

Adrian Owens the Service Consultant kept me updated on the service and greeted me well as he always do. The other staff members was also great and good customer service. Keep up the good work. More

by BARRINGTONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens Service Consultant
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Apr 29, 2025 -

Tom Wood Nissan responded

Barrington, we're delighted to hear that Adrian and the team provided you with excellent service at Tom Wood Nissan. Thank you for your kind words and support!

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