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Tom Wood Lexus

Indianapolis, IN

4.9
1,183 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,183 Reviews of Tom Wood Lexus

December 04, 2024

Very professional. Easy to schedule online appointments. Provided regular updates on the service status. Easy drop off / pickup. More

by prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Dec 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that you found the service at Tom Wood Lexus professional and convenient! It's great to know our online scheduling, updates, and drop-off/pickup process met your expectations. Thank you for sharing your experience with us!

December 03, 2024

Great dealership. Very knowledgeable, friendly staff. Work was done in the time given. Very clean facility. More

by Ladylex08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 03, 2024 -

Tom Wood Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Tom Wood Lexus provided a knowledgeable and friendly experience. We appreciate your support and look forward to serving you again in our clean facility!

November 19, 2024

Great service. Adam is an excellent service advisor. As a matter of fact, all of the advisors I have worked are excellent. I would recommend buying a car from Tom W More

by tjdouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble
Report | Print
Nov 20, 2024 -

Tom Wood Lexus responded

Thank you for the glowing review! We're delighted to hear that Adam and our team at Tom Wood Lexus provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

November 14, 2024

What an easy and pleasurable experience. Shanan Willis made the whole process quick and easy and kept me informed promptly. I am very pleased with the facility and the ease of my treatment More

by Bareman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Bareman, we're delighted to hear that Shanan made your experience at Tom Wood Lexus smooth and enjoyable. Thank you for sharing your positive feedback!

November 14, 2024

Professional and timely service. I was in and out on time. Comfortable waiting area as well. More

by Hoosier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Thank you for this 5-star review of Tom Wood Lexus! We will pass along your kind words. Take care!

November 06, 2024

I had the pleasure of working with Logan who was great to work with and handled all my wants. I’d highly recommend to anybody for their Lexus needs. More

by Sam A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Nov 07, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Logan provided you with such a positive experience at Tom Wood Lexus! Thank you for recommending us, and we hope to assist with any future Lexus needs.

November 04, 2024

Travis Keller is excellent in service. He always takes care of scheduling me in and taking care of all my car needs and in a timely manner. He is completely trustworthy! More

by TomWoodLexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Nov 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Travis consistently provides excellent service and takes care of your car needs at Tom Wood Lexus. Thank you for sharing your experience with us!

November 01, 2024

Very nice business. Have always had good experiences while here. Would recommend to others for car services More

by Hop
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Nov 01, 2024 -

Tom Wood Lexus responded

Thank you for recommending Tom Wood Lexus! We're delighted to hear that you've consistently had positive experiences with us. We look forward to serving you again in the future!

October 31, 2024

Since COVID, very few places provide true customer service… Tom Wood Lexus is one of those places. Shanan Willis is a jewel and always provides amazing customer service. This dealership provides excel More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Oct 31, 2024 -

Tom Wood Lexus responded

Jerry, we're delighted to hear that Shanan and the team at Tom Wood Lexus have been providing you with exceptional service. Thank you for recognizing our efforts in maintaining high standards even during challenging times!

October 23, 2024

Ask for Gregory in the service department, he’s awesome! They were able to get me in with Little to none notice and great job! More

by Chi Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
Report | Print
Oct 23, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Gregory and the service team at Tom Wood Lexus were able to accommodate you on short notice. Thank you for sharing your experience, and we look forward to serving you again!

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