Tom Wood Lexus

Good people slow process People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact leading up to the purchase could have been used to take care of some of the application process. More

Easy process and professional sales team Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. I think manager should have thanked us for our purchase and said thank you for your business. I am in sales and this was a missed opportunity. More

Great Experience! I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally! More

Routine maintenance for family vehicle Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what opti Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what options are criticak More

Lexus service I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staf I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staff and service personnel. I would highly recommend Tom Wood Lexus. More

Poor Service I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a batter I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a battery replacement after I called earlier in the day to inquiry about prices. I was told they do free installation. After work, I drove for about 45 minutes to the dealership only to be told I was misinformed. Common sense dictates that when a responsible dealership makes a mistake, that they own up to it and fix it. Not Lexus. It's not a mistake to admit when one is wrong, but to ignore your mistake and claim it's not your problem, that is a mistake. I am very displeased with the Lexus and can't recommend their disjointed service to anyone. VERY UNSATISFIED CUSTOMER . More

Most Honest Salesman Ever James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. More

10k service Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus More

Great service A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. More

Oil change Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable and polite. More