Tom Wood Honda - Service Center

Service was excellent -- as usual. The sales manager was helpful and provided me with the info I needed The sales manager was helpful and provided me with the info I needed More

Service was prompt and professional. I highly recommend them if you need your Honda seviced. I highly recommend them if you need your Honda seviced. More

Courteous, knowledgeable, got the job done. During process kept me advised. Waiting room clean and inviting. During process kept me advised. Waiting room clean and inviting. More

Very knowledgeable, kind, and very awesome technicians, staff and the best man is Jason Broaddus. staff and the best man is Jason Broaddus. More

Service was great. They got me right in checked out my car washed the vehicle and went over all concerns.. They got me right in checked out my car washed the vehicle and went over all concerns.. More

The car was ready close to the time that they estimated it to be done. it to be done. More

I had my vehicle serviced at Anderson Honda yesterday March 14, 2024. When I arrived, there were 2 men at the service desk. They were in a conversation and I waited for them to finish. They didn't. They March 14, 2024. When I arrived, there were 2 men at the service desk. They were in a conversation and I waited for them to finish. They didn't. They didn't even acknowledge me. After realizing that they were not going to greet me, I went to the other service desk that had no people there. Eventually a lady helped me. When I told her I wanted to make sure that they used synthetic oil. She knowingly said, "All our vehicles have synthetic oil." Okay. My Honda truck I bought new and it came with motor oil. I changed to synthetic. It showed me she didn't know much about the Honda vehicles. When I told her I had something on the driver's side rear door, that I wanted removed and I had purchased the clear coat (I don't know the name Honda uses) and that Honda said that they could get anything off. She looked at me and said she didn't think so. Once again, she didn't know much about the Honda's she was employed to deal with. As for the area to wait, it was no different than the place you go to buy tires. Not what I expected from Honda. Toyota's lounge for those who wait is wonderful. Toyota offers several drink selections and also have small snacks. Honda can charge high prices for their vehicles, yet treat their customers poorly. I don't think I will buy another Honda because I don't want to have to go through the experience like I had yesterday. I will likely buy Toyota, for the experience waiting- there is no comparison. Honda get a D. Toyota gets an A. What really put salt in the wound was when Honda texted me a link to give my review. The link goes to nowhere. A bad link sent to me, your customer. It just looks like you guys don't know what you're doing. More

The TPMS warning activated on my Honda Civic. The first trip to the dealership did not solve this issue. The second trip to the dealership did not solve the issue. The TPMS warning continues to a The first trip to the dealership did not solve this issue. The second trip to the dealership did not solve the issue. The TPMS warning continues to activate. More

Great service! Ready when promised! Lisa is a good communicator and great to work with. Prices are very competitive compared to aftermarket shops. Ready when promised! Lisa is a good communicator and great to work with. Prices are very competitive compared to aftermarket shops. More

Pleasant and efficient service experience. Lisa went the extra mile to take care⁷of my vehicles needs and to ensure a great experience. She is an asset to the Tom Wood family. Lisa went the extra mile to take care⁷of my vehicles needs and to ensure a great experience. She is an asset to the Tom Wood family. More