Tom Roush Mazda Mitsubishi - Service Center

Took my '06 Lincoln Zephyr there due to apparent loss of braking power. After a thorough test drive it was determined that a panic stop earlier in the day, combined with hitting a rough spot in the road of braking power. After a thorough test drive it was determined that a panic stop earlier in the day, combined with hitting a rough spot in the road, had caused a temporary (but not uncommon) condition. They assured me that nothing further was needed, and that the braking power would return to normal, which it did. There was no charge for their time and test drive, and that's just another reason I always take this car to Roush. More

Had my teenage daughter get her first oil change done and the staff was great and very understanding to help her through the process. She was intimidated a bit before going and now feels very comfortable. the staff was great and very understanding to help her through the process. She was intimidated a bit before going and now feels very comfortable. More

I had a pleasant experience. Everyone was friendly and courteous. The work was done in the amount of time that I was told, and the price was not excessive. courteous. The work was done in the amount of time that I was told, and the price was not excessive. More

When i checked in I asked if any other MKZ owners had reported any problems with the radio, mine was acting funny with it seeming to 'skip' on occasion. One of the service advisors overheard me and hand reported any problems with the radio, mine was acting funny with it seeming to 'skip' on occasion. One of the service advisors overheard me and handed over a report on this problem. Seems it is a broadcast issue. Makes sense to me. I was impressed by this proactive attitude. Am always happy with the service here. More

Stan offered alternate parts to reduce the cost. The work was done correctly & in timely basis. The car was washed and clean inside. I would highly recommend Tom Roush. was done correctly & in timely basis. The car was washed and clean inside. I would highly recommend Tom Roush. More

I was in and out a lot faster this time. Had a complimentary oil change but was charged about $8.00 to dispose of my old oil. $37.50 to adjust a headlight that has been pointing in the wrong direc complimentary oil change but was charged about $8.00 to dispose of my old oil. $37.50 to adjust a headlight that has been pointing in the wrong direction since I bought the car. A little much in my opinion. Was told that my paint that I thought was still under warranty was not because the spoiler in which I have paint coming off was put on after it got to you from the factory. I bought the car from you with the spoiler on and believed that it would or should be still covered, just saying. More

Everyone I interacted with is friendly and helpful. Service was done quickly and completed as indicated. The waiting area is clean and has lots of room. This review is too complex. Service was done quickly and completed as indicated. The waiting area is clean and has lots of room. This review is too complex. More

This was routine Lube service and was promptly taken care of. The service people were friendly and prompt. And so forth, and so forth, and so forth. of. The service people were friendly and prompt. And so forth, and so forth, and so forth. More

The girl at check in was extremely friendly and efficient. She told me that I stopped in while the guys were at lunch but she would try to work me in and have it done as quickly as she could. I lef efficient. She told me that I stopped in while the guys were at lunch but she would try to work me in and have it done as quickly as she could. I left for a quick lunch with friends and my car was done, washed and ready to go upon my return. She even recognized me after re-entering and knew which car was mine. More

As usual, service department is very cooperative and customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were two options and with Stan's assistance I did choose the more expensive option as it made more sense in the long run. I waited for the repairs and the car was ready earlier than promised. More