Tom Roush Mazda Mitsubishi - Service Center

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in Westfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is Christopher at the Tom Roush Mitsubishi in Westfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General’s Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana More

Quick and easy sale. Everyone very friendly. Salesman Freddy very kind and attentive. Best car buying experience i have ever had. Thanks Tom Roush Mazda Freddy very kind and attentive. Best car buying experience i have ever had. Thanks Tom Roush Mazda More

Our experience with Jonny Much was outstanding. My wife and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and v and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and very respectful and very positive person. Thanks More

Totally awesome. I always receive great customer service. Tom Roush is the best dealership to buy a car from and utilize their service. They offer valet service for their Lincoln customers which is awesome. S Tom Roush is the best dealership to buy a car from and utilize their service. They offer valet service for their Lincoln customers which is awesome. Susie is so easy to work with and goes above and beyond to make sure everything is perfect. My wife and I both own Lincoln's and are 100% satisfied!!!! More

Professional.. Everyone at the dealership was very professional. I came in for an oil change on my day off and it was quick and efficient. And they washed my car for Everyone at the dealership was very professional. I came in for an oil change on my day off and it was quick and efficient. And they washed my car for Free!! I will definitely be back for my next service. Thanks for being Professional.. Jim More

Routine Maintenance The service on my CX-5 was fast and timely. I got right in and when talking to the sales representative, that sold me my car, I brought up an issue a The service on my CX-5 was fast and timely. I got right in and when talking to the sales representative, that sold me my car, I brought up an issue and he immediately addressed iand got it updated in my car. I was very satisfied with my visit. The only suggestion I would recommend is that to make sure after the car wash the cars are actually clean and dry. After I paid for my car, I went out and my car was completely wet and wasn’t clean like a “car wash” would clean. More

Initial service appointment Tom Roush Mazda provided prompt & courteous attention during my first service appointment on my new vehicle. The service manager was friendly and app Tom Roush Mazda provided prompt & courteous attention during my first service appointment on my new vehicle. The service manager was friendly and appreciated my business. More