Tom Roush Mazda Mitsubishi

Service Report Yvonne is very helpful and considerate. AS far as the dealership - not impressed with the customer service. Had an oil change in November and made t Yvonne is very helpful and considerate. AS far as the dealership - not impressed with the customer service. Had an oil change in November and made the next apt for December as I was going on a long trip over thanksgiving and would need an oil change upon return Come to find out it was never placed on the calendar - changed the oil myself. Looking for a qualified Mitsubishi tech to be available on a saturday. You should have had advanced planning PRIOR to taking on Mitsubishi - it is not the employees fault. Tried to print a coupon from your website and it was not available - I had to screen shot it to print More

Trunk wouldn't open, dead battery. A related issue! Corey is a super service manager. He anticipates customers needs and questions. He updates me of progress while I am in the waiting room. For the ti Corey is a super service manager. He anticipates customers needs and questions. He updates me of progress while I am in the waiting room. For the times I need a loaner, the process is easy and respectful. More

Smaller Tom Roush location but a great sale experience. This is a smaller Tom Roush location but you never know where you can find unexpected bargains. Salesman Larry worked with me to get me into the This is a smaller Tom Roush location but you never know where you can find unexpected bargains. Salesman Larry worked with me to get me into the the vehicle I wanted. I had pre-approved financing but got a better deal from the dealership. I really liked the look of the vehicle online and loved it when I saw it in person. It's only been one day but I've already looked out the window @ my "new" 2014 Mazda 5 and smiled numerous. In my lifetime I've purchased about 15-20 vehicles; mostly new vehicles; despite the temperature being below 0, this was the one of the quickest & most pleasant purchase appearance I've ever had! More

Unexpected Service! My husband and I went in without an appointment and received unexpected excellent service! We instantly got a sales rep to sit down with us and go ove My husband and I went in without an appointment and received unexpected excellent service! We instantly got a sales rep to sit down with us and go over everything we might want/not want in a vehicle to find our perfect vehicle! It was cold and snowy and he took the time to start and heat up the cars that we wanted to see before getting in! A few hours later we left with the vehicle we wanted paperwork done and drove off the lot a satisfied customer, very grateful for the outstanding service! More

Great work as always Timely and fast. Did work expected and washed car. Pleasant and polite. Had appointment, arrived early and they got me in early. Did not take more tha Timely and fast. Did work expected and washed car. Pleasant and polite. Had appointment, arrived early and they got me in early. Did not take more than 40 minutes for oil change and tire rotation. More

You receive professional service, good timing, good explanat Their service is very professional and descriptive. They tell it like it is. and I thank you Corey and crew. Very friendly service. They also have a M Their service is very professional and descriptive. They tell it like it is. and I thank you Corey and crew. Very friendly service. They also have a Marine on board!!!!!. More

Mazda recall Friday, December 15, 2017 Scheduled an appointment for my wife's 2013 Mazda CX-5 to have factory recall (9916H) performed. The appointment was f Friday, December 15, 2017 Scheduled an appointment for my wife's 2013 Mazda CX-5 to have factory recall (9916H) performed. The appointment was for Tuesday, December 12, 2017 @ 7:45 AM and I was out of the dealership by about 8:20 AM. More